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"Server not found" error
I am getting a lot of "Server not found" messages. It usually goes through on the second attempt. I have disabled Turbopage, and that solved the "Corrupted Content Error" message, but I still have the problem. I use Firefox, but it happens with IE also. Many of the ads on HughesNet web page also have the error. That should get many of your advertisers excited! This started less than a month ago! I have run several of the tests and they are OK.
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Which modem are you using and what is your signal strength? Can you share the results of your response tests?Comment
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HN9000, 1050 up/184dn
1055up/194dn
1056up/189dn
1105up/192dn
1168up/195dn Signal Strength is 188 -
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If you're using a router, you could try connecting directly to the modem. Try the HughesNet Web Response test too. Responses should be less than 12 sec.
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Larry,
I'm having the same problem. Very frustrating.
My signal strength is 184, and normalized word power 38 ( I have no idea if that's high, low or perfect).
Doing a Web response test @:
7.6
5.5
9.8
5.4
3.7
Speed test @:
3500/190
3518/193
2857/193
3382/192
3334/188
It doesn't seem to be speed or response related. Sometimes the "Server Not Found" error is immediate, sometimes it takes a while.
The one anomaly I see in my end is the Transmission Errors seem high, and climbs anywhere from 1-25 errors per 60 second refresh. I've run the connectivity test and it shows everything is fine.
It looks to me like there's a DNS lookup problem on the Hughesnet end, but one of the techs is going to have to figure that out.
Sara, any help?-
If it was a DNS lookup error, I think it would be the same for everybody. Are there specific websites that are worse? Maybe secure sites?
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So no headway n this issue?
Still having the problem.......- view 4 more comments
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Same here
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Oh and I know it happens on Vista home premium, Window 7 home premium, IE 8 and IE 9 and the newest version of Safari.
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David, it happens intermittently on all the websites I visit, including Hughesnet sites.
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me too, and the hughes site is gawd awful slow if it loads at all. A real pain if you want to check your web mail when away....nearly impossible.
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me too i called support. went through all there sollutions. the system light and transmit lite gose off intermittently. i was waiting for a call from advanced hughesnet tech team but it seemed to clear up. its not your computer its s probably the transmit thing on the satilite. or it is on the side of hughes net. i hane an hns7000. i had to replace a part on the satilite two years back was doing the same thing
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Larry Davidson,
Please send your account information (account number or the phone number associated with the account along with the name listed on the account) to communitysupport@hughes.com. Please include your community username in the email so we can connect you to your post.
Thank you advance for your patience. Lynch -
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Larry and/or Lynch: Any progress on this issue?
Today has been really bad. I have to re-load almost every page at least once.-
Happens everyday for me, constantly.
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still no help on these issues? This is so frustrating.
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Scott, I am still having the problem! I also have to re-load almost every page, even HughesNet pages. Second time usually goes through.
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I was hoping after Lynch contacted you, we would make some headway.......
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I gave him the info about 5 days ago and have not heard back! Do you have this problem with IE or other browsers?
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I use IE, Chrome and Firefox, happens with all of them.
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its not your browser4 or o.s. not the router either it has to do with the transmitter on the satilite.
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I use Firefox also, but had similar problems with IE
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I read where not having a ground on my dish might cause problems, so I drove a ground rod and grounded it, but same problem.
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CHAMP
1I am having this trouble on IE9, in Windows 7. This has been happening for a month or 2 at least and hasn't really bugged me much till today, now every other page I click I am having to refresh four or five times to get them to load. 9000 series 1 modem on the elite plan and no this one hasnt shown any indication of the network problem so far but I have a spare series 2 if it does give me fits. Could this be caused by the network malfunction without me noticing?- view 9 more comments
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Ed, I am still getting the "server not found error". It will be interesting to find out what the tech finds out at your facility.
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Larry
The tech was out here on Friday and found several bolts loose on the mast and dish plus the wires attaching to the dish were not as tight as they should be, he also said that our signal was low from not having the dish adjusted correctly and after all this our speed is much better although we still do occasionally get a server not found error it is much less now and much more tolerable. -
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I am having this problem, too. Reported it here a month or so ago and
the suggestion was to disable turbo page. That seemed to help, but I said so
too soon. It didn't fix the problem at all!!!
This is a DNS issue. Plain and simple. WHY can't they resolve this? For me,
it started when my hardware was replaced earlier this year. Never had a problem before that. I'm pretty sure I got a refurbished modem -- now wondering if the last guy who owned it wasn't having the same problem! The "tech support" guy will only send me a replacement modem if I am unable to get to the Internet (I can, after 2-3 trys at hostname resolution) or if any of the blue lights on the modem panel are not lit (they are all lit).
What do we have to do to get this resolved??? For starters, how about the phone number
of an AMERICAN-BASED techie who understands how Internet name resolution is supposed to work? -
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where would I find my signal strength? Just looking at some of the nimbers above from other posts, don't realy know what they mean , here are mine
2582/126
2505/127
2351/116
2235/125
also I get "no server found", have to refresh several times, that's besides the email problem. It all started during the summer, had no problem before that.-
Emmi,
Those are downloading and uploading speeds. I would again encourage you to contact us via the number we’ve provided to you in your previous post (tech support 1-866-347-3292). Thanks, -Lynch -
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I just started seeing the same problem three days ago. In my house hold we are using IE8, Firefox and Chrome, all three browser are experiencing the same problem. Signing onto some sights seems to be problematic as well. Refreshing the page fails to help in my situation. I can go to a Wifi hot spot and everything loads with no problems at all. So it appears it is not a problem with the browsers, This points the finger at Hughesnet.
After using the phone tech support, I cringe at the thought of going through that again.-
been there done that 3 times (phone support).. 30 minutes later it's back to reload every page over and over grrrrrrrrrrrrrr
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Are there any specific instructions recommended to try and fix this on our own. It happens most every day for me up in the day but works fine from about 2 am to 10am.
Has anyone had this problem and solved the situation that can share their recommendations? -
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mine is doing the same thing, did not start happening till about two weeks ago, now it happenes every day , 2, 3 or more times a day some worse, hope its not the upgrades doing it , comes back on in about 5 min, maybe they can fix it, wish customer service wasn't in india!!!!!!!!!!!oh yeah -
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Well i guess that they have not gotten this problem fixed yet. I have been calling about this problem for over a month now. They told me to start using a different web browser and i did that and still no change. I have the problem with internet explorer and with firefox. I do believe that it is a problem on their end, but the funny thing is that when you call them and they want you to go to certain pages....those page do come up without any problems. They all want to send you to the yahoo search page or google search page. I have tried to tell them that it is a problem on their end and not on my end, but you cant get these India tech people to listen to what you have to say, they go by some book and think that if its not that that then you dont have a problem. I am tired of this Tech support that they have too, but let me not get on that Rant lol. Anyway i also have to refresh the page a few times to finally get it to go to the page that i want. I only got to about 3 different page and it happens on all of them. I mean i go to more but i usually stay on 3 the most. I am getting tired of this but Hughes.net has alot of us between a rock and a hard place. Alot of people dont have any other choice other than hughes if they want to have fast access. But let me not get off on that Rant either........Anyway Fix the problem and we will be happy.- view 1 more comment
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Donna, Look at MikeC's solution for changing to Google DNS (see post further down for 7 days ago - Why can't this thing put the posted date and time?). I followed the instructions at the techie-buzz link last night and have been on the internet quite a bit today with no problems so far.
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Drew, Thanks man...I am playing Pogo Games!! Also thanks to Mike C. Maybe they should put this little fix in THE BOOK ha..ha..I don't think tech support could carry it
off..I was sick of all the technical mambo jumble spouted at me without a resolution to my problem. This fix could easily be programmed in to auto fix and offered at customer care thanks again... -
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Hello Community,
For those using Internet Explorer try enabling or Disabling your Proxy settings on the error message. Below are the steps to enable the proxy settings and a link to our Knowledge Base article explaining the same.
Thank you. –Lynch
http://customer.kb.hughesnet.com/Page...
Instructions:
-Open a new Internet Explorer browser.
-Click on the “TOOLS" menu from the top menu bar.
Select 'Internet options'.
-Now please click on the 'Connections' tab on the top.
-Click on 'LAN Settings' at the bottom right corner.
-Uncheck the option 'Automatically detect settings'.
-Please check the option 'Use a proxy server for your LAN'.
-Click on the 'Advanced' button’.
-Now please type 192.168.0.1 in the http textbox.
-Type 87 in the port textbox.
-Make sure there are no other numbers in any of the textboxes below.
-Type 192.168.0.1 in the 'Exceptions' textbox at the bottom.
-Click on the 'Ok' button.
-Click on the 'Ok' button to close Internet options.
-Restart Internet explorer and check for the status.-
I used this under Firefox about 2 hours ago and have not had a "Server Not Found" error since then after getting tons of them all morning.
I'll let you know if it starts failing again.
Thanks Lynch -
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Lynch,
Question I made this change in Firefox, seems to have worked. But youtube stopped working. If I take the change out, youtube works. Any ideas on how to effect the change and have youtube still work?
Thanks. -
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well i did what you told me to do and started surfiing around the pages that i normally go to...i was doing ok until i went to Pogo.com. i started trying to load a game to play which i do all the time. Well the games would not load, so i went back and set everything back like it was. The games loaded. Then right in the middle of the game i got an unable to connect to web server. I get those alot too. expecially when in internet explorer. So your fix-all is not a fix....So lets try something else. By the way...the fix that you gave only fixes internet explorer....What about firefox, which is what your India Techies told me to go to anyway to fix the problem...You know you would think that if the problem happens across all browers........maybe it might be something on your end???
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Did they give you a solution to POGO?
I have called Tech support about 20 times and tried all the fixes suggested...When I call they act as if this is the FIRST THEY HAVE EVER HEARD OF THIS OCCURRING!!!... Changing the proxy worked for a couple of days, now it's the same old thing. If you have a solution, please let me know..Thanks... -
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The more ads there are on a page, and the more interactive it is, the more transmissions are needed to load it correctly. I would guess that part of the problem is the higher latency of satellite. Websites and browsers must have some criterion for failing the page load if it gets stuck, and they may see a slow satellite connection as a dead connection. Just guessing - maybe someone else knows more?
BTW, you'll often see a "waiting for..." message in the bar at the bottom of the browser, so you can see if something is stuck at the loading stage. For example. when I load this page I sometimes get stuck at "waiting for static.emerald.synacor.com" and have to re-load. -
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oh...there is slowness in loading of the pages......but when i go to the web page to see the web speed on hughes nets tools page.......everything is under 10 seconds.....so they tell me nothing is wrong....but i know there is something wrong or it would be better......i wish i had never given up my 7000 modem and satalite.....i hardly ever had any trouble out of it......
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I’m
frustrated
OK, here goes, I have been trying to be patient with all this but my patience is, well, thinner then the membrane of a jelly fish. I am getting tired of all you Hughes Employees pointing your fingers back at your customers saying it is our systems giving us our speed problems. The problem is on your end since the suposed "upgrades" have been in process. HN9000 here btw. Took over 3 minuts just to signup an account to be able to post here. If you ask me< Hughes ows all it's customers a minimum of one month free service but actually 2 months (after they actually fix "their" issues). Every one from the sound of it is having the same "carp" slow service since the upgrade and actuall if I was to get right down to it after the first month of signing up with this service over a year ago I don't get what I pay for either. All the speed test that every one keeps talking about too are skewed. It takes me over 47 seconds just to establish a connection before the test will begin. It then shows the dawnload speeds to be good which is inaccurate. I say to you Hughs, fix your "carp" and refund all your customers for the last 2 months or don't chage their accounts and eat the losses. I'm sure the CEO can afford not to recieve their Million Dollar Christmas bonus this year. Heres yer sign...- view 2 more comments
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Started new topic as requested. http://community.myhughesnet.com/hugh...
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Web responce tests won't show the problem at least for me because this is not a time out issue, it is a page not found error and happens instantly. I don't know what is causing this but I am sure it is on HN's end someplace because I have had this same problem across 3 Windows platforms and 4 seperate browsers and I don't currently have any security software on my computer at all and security and privacy settings in the browser set to low to medium and still the problem persists.
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I am not computer savy like some of you , but from what I read here it is obvious that HughesNet has a problem. I did everything that was suggested here and nothing has changed, ever since this "upgrade" this summer. I tried to call the cust.service #, was on hold. I would like to spend my time doing other things.than sitting here holding the phone on my ear.
With all these complaints here on this site, I am sure we're not the only ones, you'd think Hughesnet would do something. The TV ad states "fast" internet service no matter where you live !!! Ha.... I agree with Lyn above....they owe us a refund or credit. We have not received what we paid for. Hughesnet is trying to get NEW customers with their TV ads, but they cannot service what they already have. I can see, my checking account has already been charged for another month of nothing.... to post this I had to refresh 5 times, cannot read my email and then get server not found....grrrrr.....- view 5 more comments
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Emmi,
Those stats look way better than mine. Maybe you have a PC or a router issue. If you're using a router, have you tried connecting directly to the modem instead? Have you tried different browsers? -
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And what is a router??? Yesterday I could not get on the internet on several occations. No server found, then all the lights on the modem went off for about 60 sec. Clear sky, no bad weather in the area. I checked all connections, signal strength etc. everything looked ok. Been keeping track of all the numbers. This had never happened, only since HN did this upgrading this summer. Never had any issues. I have 1 HPdesktop, windows XP and use it just for info and reading., and ebay. I store no files, games or music....If I get an email with a video from a friend, cannot open it. Only other way I got on yesterday was thru Google, but that too was very very slow and I got knocked off. I have followed all instructions that have been offered here. Right at this moment it is working fine.
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I’m
frustrated
Hughesnet did their "upgrade" and downgraded the rest of us . I only have 6 mo left on my contract. If they can't get their system fixed by then I go by-by. Had to go to the library go connect to hughesnet, if I have to use the library why do I need Hughesnet?
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I have two HN systems in different states. Found the same problem in both systems. The issue is DNS. I found that changing my computer to use Google DNS rather than allowing it to automatically use HN DNS resolved two issues. 1. Server not found - since just to start a page DNS has to resolve the starting point. 2. Load speed for certain pages - say yahoo and some shopping sites, since they may contain blocks of information from multiple domains. The more domains that have to be looked up the more DNS can cause slow response and boxes of informaiton that don't show up.
Since I have other devices that need DNS services I changed my routers to use Google DNS rather than defaulting to HN. This resolved other issues with weather uploads, FTP, etc from my other devices. If you know of other highly reliable, fast DNS servers they will work as well.
At least that fixed my problem at both sites for this issue.
Wish I knew what they did to make LogmeIn stop working...
Hope that helps others - good luck -
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Oh I wish I knew all this computer lingo .....
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i dont think that is was required that we know computer lingo to get hughesnet.....Thats what we pay them for LOL........To fix what is wrong so that we dont have to know all this computer lingo.....My opinion is that we should not have to jump thru hoops to get what they call a good connection...i dont know what they did when they upgraded........but they screwed things up for alot of us......
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i dont think that is was required that we know computer lingo to get hughesnet.....Thats what we pay them for LOL........To fix what is wrong so that we dont have to know all this computer lingo.....My opinion is that we should not have to jump thru hoops to get what they call a good connection...i dont know what they did when they upgraded........but they screwed things up for alot of us......
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funny but i would have just swore i just got a page that said......Our NERDS just broke everything...........and i got that trying to reply to EMMI
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1If you want to try using Google DNS - to see if it helps and you are connected using XP or Windows 7 on a standard PC - these articles will explain how to change it on your PC. You can always change it back. I can't provide info on changing a router - it is slightly different for each router (if you have one you probably know - it would be a box between the modem and your computer).
These web pages that show how to change from "Obtain DNS Server Address Automatically" to Google DNS addressing.
Using pictures:
http://techie-buzz.com/how-to/google-...
Using YouTube video
https://www.youtube.com/watch?v=iIWueJ...
The video has a lot of extra stuff in it that you don't have to do. I recommend after you make the changes you just reboot the PC to have the changes take effect.
If it does not help - go back and change back to automatic.-
Thank you so much. I followed the instructions at the techie-buzz link last night (12/11/11). Have been on the internet quite a bit today and have not had one "page not found" problem.
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MikeC, I am the one that initiated this thread a month or so ago. I have been working with the hughes techs ever since, to no avail. I think that you have found the answer. I changed to the Google DNS Server that you suggested and have not had a single failure in over three hours of browsing with Firefox.
Thank You for your help!
Larry Davidson-
That's good to know. Now I'll have to figure out how to try it in Linux!
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Started to answer that - but been a year or so since I did a lot of command line work in Unix/Linux - did a quick search...
Here is a good site for setting in Windows, MacOS, and linux/unix...and on Google no less
http://code.google.com/speed/public-d...
If you have a router between your computers and modem I still suggest that route - one change for all devices that need DNS.
Good luck. -
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Google DNS has fixed the problem for me. I opened another question
a few months ago after getting nowhere with Hughes phone-in tech support.
Basically, if all the blue lights were on and I could access the Internet, they
maintained that all was well.
That is not the case, as we all know.
I am left with a bad taste in my mouth over this. DNS is a pretty basic part of
the way the Internet works. For it to be screwed up, for them not to recognize
it in spite of my detailed description ( I was TELLING them it was a DNS issue,
just wish I knew then that there were public DNS servers available to try).
Imagine how many customers are out there that are still frustrated?
And for those of us that have used the Google "fix" (hack, actually), do we
realize that big brother google now has a record of everywhere we go on the
Internet? Our browsing is no longer between us and our ISP if we have to
go outside the ISP to resolve hostnames.
I have other options available for network connectivity
out in the country now where we live (wireless 3/4G), is there anyone at
Hughes customer support who understands the basic meaning of taking care
of your customer base?-
Good point on the privacy issue. I've always felt that HN is a good ISP in this respect. They told me they have absolutely no record of users' internet activity when I was trying to figure out how I got FAP'd once.
In contrast, I had a nightmare with the cable internet provider at my rental house. I kept getting DMCA notifications and they finally cancelled service. SOPA could make it even worse. -
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Hughes has a DNS problem. We all know that.
If there is a solution or if it has been fixed, please post it here instead of requesting that we
call tech support. My call to tech support wasted about 40 minutes of my
time and the front-line help desk person had no real solutions because he
did not understand the problem.
Meanwhile, not for the other customers so much as for Hughes' techs, have you
ruled this out: (?)
Many of the name servers on the Internet run a program called BIND9 (Berkley Internet Naming Daemon version 9). Recently there was an exploit found with BIND and many of the name servers on the Internet were seriously affected. A patch has been rolled out but not everyone using BIND has applied it.
Just do a Google for BIND9 exploit if you want to spend an afternoon reading about it. This is a typical article: http://tinyurl.com/7bclwlo -
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I’m
frustrated
well, here I am finally after 3 days , I can get on this thing. I have just about had it. Been reading some other posts , different topics, seems like everybody has the same problem, either to slow, errors, cannot find server etc. If it was'nt christmas time I would call HN every day. Have to much to do.
I have done all that has been suggested here, except the DNS connect thru google, sounds to complicated as I am not a "techie". Lucky I got this far today.... checked the signal looking good 195, download speed "0" upload 123 , been like this for a few days now, most of the time I cannot get past my home page which is HUGHES NET. This is really bad.... Did try to call cust.service #...got busy signal, I shall try again tomorrow. Dial-up was faster. -
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I’m
frustrated
Oh I forgot to ask, I use IE as a browser, what others are out there and how do I use them? Thanks.
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I’m
frustrated
just tried the HN speed test....down 0, up 113....why do I have a computer? Email....no go.....
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Emmi,
That's not a router, that's the power supply. If the top cable goes to the computer, you do not have a router. You are already directly connected.
I'd suggest at this point you start a new topic to get a better response from HughesNet reps, summarizing what you've stated in this and other threads.
Out of curiosity, are you using your HN service to post these responses or is your service completely down? I'm not quite sure what your zero download speed means. -
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Thank you David, you are right......long story..... cust.service told me I had one............anyway....talked to HN cust.serv.today, apparently I have no problem. I was lucky to get on this page. So all is working well according to HN. Yes I am using HN service at the moment, I can get on this computer about 1-2 hrs total per day, most of the time its no access, connection problem, slow . connection error, server not found etc. HN speed test numbers are Download 0 upload 126, been like that for days, before , the # were download 2850 upload 125 in that range, signal looks ok too..185. On another topic a installer posted pic.how the hook up supposed to be.... mine nothing like that, no ground wire, cable coming direct from dish into the house to modem. ???? I guess I have to keep calling right at the moment the problem is in progress....Just before I called cust.service today in India, I had no lights on the modem, nothing for about 5 minutes, the rep. told me it could be a power outage in the area...all the lights in the house are on, no storm in all of NY state for the last few days... ... I will keep calling ....I guess...
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Had a similar problem not long ago. Turned out the network port on the modem was bad. They can test that from the call center - if you can get them on the line.
A new modem fixed the problem... -
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I’m
frustrated
I've been having the same problem with "Page not found" and occasionally "Server not found". This started about a month ago (early Nov). I'm on XP and IE8. Have had HN9000 for several years with no problems until now.
Also, sending email in Outlook Express started messing up at the same time. When I send an email, I get a warning indicator but no details as to the problem. The send/receive dialog box has to be manually cleared. Also, the outgoing message stays in my outbox instead of being moved to the sent mailbox. Have not called HughesNet about this yet.-
Check the outgoing server SMTP setting. I believe it should be smtp.hughes.net
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Thanks, David. That is the setting that I have. I had not changed anything in my account setup. The problem just started intermittently and now is persistent for all outgoing emails, except one last night.
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hitting me tinight, download speed is 237 kbps low, 278 kbps high, like dial up, usually 1900 this time of night, every body using their extra download allowance i guess, i hope it wasnt a bad idea to give double???????
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I’m
frustrated
Hello Sara & Lynch,
This is a problem that I've always had with my Hughesnet account ( 21 months mow ). 50-70 % of the time I have to reload pages in order for the DNS to work. It happens on my Windows XP computer, running any browser (Chrome, Firefox, IE, Safari, etc.), and on my Apple Macbook (any browser). It's not my router, because it happens even when I connect my computer directly to my Hughenet 9000 modem. This issue is platform independent, and browser independent. I have all prefetch functions turned off. In fact, with prefetch turned on, web browsing slows to a crawl due to all of the failed DNS requests. It matters not to where I am browsing. It happens every where I browse. Extremely annoying. -
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1homewatts, I had the same problem that you describe. My problem went away when I changed my DNS server to Google Public Server. I have not had one single failure in over 3 weeks.
Go back about 10 posts to download "techie-buzz.com" to change your DNS server. -
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Hey Larry,
Thanks for the tip. I'll try it out tonight when I get back to my house.
Homewatts -
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I’m
frustrated
I have the same problem as everyone else. Server not found. Email will not send sometimes it will not receive and also get 404 errors all the time.
My desk top is down currently because of it, and I can't get a signal at all. So on my laptop, getting on line is sporadic at best. And I'll be booted off before long.-
If you have a 9000 modem then try going to the control center and rebooting the modem and if you have a 7000 modem try unplugging it for like 30 seconds and then try again. I know this sounds redundent if you have called tech support but this one does actually fix our email problems. Me and my wife used to have to do this once a week or so with our old 9000 modem, so far so good with the new one though. Also if that doesn't work, try turning your router or switch of and back on if you have one, they can get goofed up as well.
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CHAMP
