Well, let me share my experience over the last six months (I got HughesNet in June of 2011, but I was unable to use service correctly/not at all, for @two months):
I have so many issues, I'm not sure where to start! On 1/30/12; 24 hours after purchasing a new computer, I spoke with Kevin (case #30237367)and then Jennifer in Billing, about my bill vs. my lack of internet access - still no response on dispute. Also, on 2/2/12, (case #30243620) I was transferred to Itok services for remote access to my computer due to connection issues. I was charged $109.97 for this service (which I am currently disputing); with this service (or within 16-18 hours of this service on 2/2/12) I had to take my brand new Asus computer (purchased 12/29/11) to the Geek Squad at Best Buy in Tupelo, MS. The result of that visit was 51 viruses had infected my computer-traced back to the remote access. They had to keep my computer for three days to make sure everything (viruses) were removed. I called HughesNet-still no reply. On February 19, 2012; after speaking with someone in Tech Support (they "checked" my modem, etc. then tried to transfer me back to Itok!), and Billing, about my inability to access the internet due to HughesNet pop-up about my bill ($139.67), I believe I was granted about $30.00 credit; told to retry in an hour, tried to log on an hour later but my NEW COMPUTER wouldn't even boot up!! Called Geek Squad tech support's 800#. They spent over an hour on the phone with me, trying to get my NEW COMPUTER to boot up-that never happened. I was advised to take it back to Geek Squad in Tupelo, MS, where I was told my hard drive had been corrupted so badly, they just gave me another NEW COMPUTER! I have, STILL, not received a response from anyone at HughesNet. The only time I had a problem, was after HughesNet's Itok Services remotely accessed my computer, or HughesNet's Tech Support accessed my modem. I also had told Jennifer in Billing, that I had to move my computer out into my dining room because your representative in Amory, MS, where I live, didn't want to run the additional wiring so that my modem could be in my computer room with my computer. Your Amory, MS representative told me I had to go buy a Belkin Router and a Linksey's something or other (about $80.00 of additional equipment) but, when my internet kept "dropping" and I called HughesNet, I was told that you tell ALL your customers that for optimal service, the modem must be plugged into the computer directly! I was never informed of this by your representative. When I asked Jennifer about it, I was told that she could set up a service call but it would cost me somewhere around $100.00 for you guys to set it up. Still, with all of these issues, including a brand new computer that became good for nothing but a paperweight after HughesNet and Itok connected with it; I have still NOT HEARD A THING FROM HUGHESNET! I was also granted "tokens" at my sixth month anniversary date of HughesNet installation; and I have been all over this web site, clicking on various links, to try and find out how to access my tokens-and, guess what? You got it, can't seem to find it anywhere. I am informing you of all of these issues because; 1)I would think someone would want to resolve them, 2)I am a full-time student who, due to all the aforementioned issues, I have quite a bit of schoolwork to catch up on because I either had no service or I had no computer. I was not granted any of the benefits of the "Recovery Act" nor was I even made aware of it; and, yet, I have HughesNet because of having to move to my present address due to the tornadoes of 4/27/11; three EF5 tornadoes, that devasted this area on that day and, I believe, was part of the "Recovery Act" program. So, here I am, a full-time student who, due to virus infection, lack of internet accessability, and lack of a computer; has homework assignments to make up, which require downloading much information from the internet, probably more than my "daily allowance" and I can't even find the "tokens" HughesNet "gifted" me with on my 6 month anniversary. At this point; I have no choice about how I access the internet, hence HughesNet. What I cannot and do not comprehend, is the fact that I haven't heard from anyone at HughesNet, regarding these issues; and, unfortunately, as I have learned from experience, I probably won't hear from anyone at HughesNet, until I have to call again because YOU have blocked my access for non-payment of the remaining $59.78 of this disputed $139.67. I was granted until 3/5/12 to pay the balance. If you do not wish to address the issues of costing me a brand new computer, or my dispute about my bill, or my computer STILL sitting in my dining room, or the lack of "Recovery Act" benefits; could someone please, PLEASE, at least let me know how to access these friggin' tokens so I can get my homework done??!!!!
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