The whole design of Hughesnet is faulty. When I need to sign on my account and can't remember my password or user name (I'm elderly and forgetful). I request help and get an email with new sign on info but when signing on ~ it doesn't ask for USER NAME this time, the default sign-in ~ asks for my email address instead of user name ~ which is different. Now I have a numerical temp PW that doesn't match my User name because they aren't asking for that this time, they ask for email and so forth. One error after another to do this simple retrieving PW. But not going anywhere just caught up in an endless loop. Why? So to begin with in signing on to address whatever is up out in the wilderness where we have snow on our satellite dish half the time and other elements working against Hughesnet service, they don't allow you to even get into the ball park to address these issues. It's not-user friendly! This simple and basic log-on is a non-productive loop! Period. Let's clear up the log-in fiasco first. What ever happened to a willingness to service your customers, listen to their input. Care....?