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Why can't I can't get into my email?
can not get into e-mail to many tries
Official
Response
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Hello Sharon,
I'm sorry to hear you're having trouble logging into your email. From your post it sounds like the trouble is with remembering your password. If that's not right please let me know.
I've escalated your concern to our technical department and you should be receiving a call shortly. The agent will walk you through how to reset your password. Just remember to use alpha numeric characters (numbers and letters) and make it something relevant to you so it's easier to remember.
Good luck, Sara
If you do not hear from us please post again to let me know. Thanks!
EMPLOYEE
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Hello Sharon,
I'm sorry to hear you're having trouble logging into your email. From your post it sounds like the trouble is with remembering your password. If that's not right please let me know.
I've escalated your concern to our technical department and you should be receiving a call shortly. The agent will walk you through how to reset your password. Just remember to use alpha numeric characters (numbers and letters) and make it something relevant to you so it's easier to remember.
Good luck, Sara
If you do not hear from us please post again to let me know. Thanks!-
George Creamer January 21, 2012 00:11Would you post the link to Outlook setup for Hughes? 2003,2007 and 2010.EditDeleteRemove
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George Creamer January 30, 2012 02:22You don't have the outlook set up on line nowEditDeleteRemove
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I am having the SAME issue, and it's not my password - it's your pop3 server (specifically 995). I'd love to have a tech call ME, too. Most times, I cannot understand the accent of the tech, so it would be nice if it was someone easy to understand. -
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I’m
confident
1Hi cindy,
It seems that you are using an email client
the port numbers for incoming server are 25 and outgoing server are 110.
incoming server:mail.hughes.net
outgoing server:smtp.hughes.net- view 3 more comments
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Thank you Cindy. I've escalated your request. You'll be getting a call from us shortly. Sara
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your port numbers are backwards, just setup Windows Mail, it needs to be outgoing, which is listed first at 25, and incoming 110.
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I believe I'm having the same issue as Cindy and possibly Sharon. I'm using Thunderbird 7.0.1. POP set to mail.hughes.net port 110 and SMTP set to smtp.hughes.net port 25. Same settings I've had forever, stopped working a few days ago. The only thing Thunderbird reports is "An error occurred with the POP3 mail server. Mail server mail.hughes.net responded:"-
I fired up Outlook Express just for giggles, which gave me this error message:
The server responded with an error. Account: 'mail.hughes.net', Server: 'mail.hughes.net', Protocol: POP3, Server Response: '-ERR Cannot establish SSL with POP server 64.98.36.135:995, SSL_connect error 5', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
A little more descriptive than Thunderbird's. :-)
I'm using all the settings outlined in your Knowledge Base. I don't see anywhere in my settings where I'm attempting to connect using SSL... -
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I’m
kinfyoozd
Something very fishy is going on, I wonder if Hughesnet or someone else on these boards who is more technically savvy than I am can explain.
The good news - I was able to get everything working again by deleting my account in my e-mail program and creating a new one. With the exact same info that was in the old one, but oh well.
Now for the fishy part...
As noted above, I was having issues connecting to the POP3 server, both with Thunderbird and Outlook Express. Today, I still couldn't connect. In Thunderbird, I completely deleted my account, created a new one, and entered all the same information that was in my old account, and it worked. O_o?
But what is really odd, is that I then went into Outlook Express, and without changing a dang thing in the account settings there, it also worked. Whaaa?
Hughesnet Web mail always worked.
Now, I have my e-mail program set to NOT remember my password - I key it in every single time I check for new mail, so I don't see it could have been the cause of anything. And all the other settings in my "new" account were the same as all the settings in the account that didn't work. So what could be going on? -
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I don't know why this happens yet but if you all are using a router, try shutting the router off and turning it back on. I know this sounds like a Hughesnet script thing but me and my wife have the exact same problem and especially on my wifes computer for some reason and resseting the router fixes it every time and it will work for a day or 2 before it happens again. It is probably also worth mentioning that this never once happened when I was using a switch instead of a router.
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I forgot to ask for you all to please post the results if you try this because I would be interested to know if this is just my problem before I mention it on these and other forums again.
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Hi Kevin,
I had this issue again today and tried your router suggestion - it seems to have worked. It boggles my mind, because up until I posted my problem a week or two ago my router has been *rock* solid ever since I've been using it - I've not had a single issue with it, and it's been on literally 24/7 for 5 years. And like you, it seems to only impact my computer - the other 3 in the house are fine. *And* it only seems to affect the e-mail/POP3 connection - I can still browse the internet even when the e-mail problem rears its head. Very odd.
Anyway, I initially just reset the router, but this resulted in a cascade effect on my network that took 30 minutes to figure out, at which point in time I also reset my modem. So I suppose there's a slim chance that resetting the modem was the actual fix, but based on your info sounds like something in the router got hosed. What, I'm not sure. :-) But I bet I'll have another opportunity for a more controlled experiment.... -
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I’m
frustrated
I am having pretty much the same problem, cannot access my email at times, blue screen. Very slow, no matter what time of day. I am getting pretty frustrated. Emailed hughesnet some time ago, received a phone call, the person left a message that I could not understand. Tried the speed test, they look ok, can only test 2-3 times not 5 times as recommended. When I signed up for hughes net 1 yr ago it was great, now forget it. I had wildblue, that was a lot cheaper and faster. I am not computer savy, just use it for ebay and reading, can't even do that, to slow. Tried to update my GPS, no go, got a message "to slow", had to use a friends computer. At this point when my contract is up I most likely will go back to wildblue.- view 6 more comments
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I did that about a week ago, left it off for about 20 seconds, should I do that again, maybe longer? Have not had a chance to call, to busy at the moment,. Thank you for your email.
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Yes, Emmi please try that again. If it does not help please call our tech support we will be happy to look into this for you.
-Lynch -
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1Why not use either Outlook or Outlook Express; this will bring your e-mails right to your local computer without using any of the browsers out there.
It’s not that hard hooking up, if you need assistance hooking up Express post here. -
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When I originally posted in September, I WAS using MS Outlook - that was the problem reported. It took several weeks to fix and the issue was escalated so I worked with the tier 1 support in Florida (rather than tier 1, which is in India). The technicians I worked with were stumped at first (they really do need to keep the problem with the same tech, as no one takes good notes), but it eventually got fixed through a LOT of troubleshooting and taking over my computer remotely.
The problem isn't "hooking up" Express - it's the way the dish communicates to the server.
The problem still occurs occasionally, and all I do now is re-boot the dish through the HughesNet website. I do the soft boot, and is usually works in one try.-
That's what I have to do weekly
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I’m
anxious
Is Hughes net figuring out what the problem is and how to solve it? As a future customer, I am not particularly excited about the hours of troubleshooting I see in my future using this relatively expensive system. -
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Glad you are checking this site out first. At present I am still having problems, very very slow connection. Cannot get to my Email most of the time. I will have to call them and see what they can do. In the beginning it was great, had Hughes net about 1 year. I am very frustrated. No matter what time of day , most of the time it is worse than dial-up. When I do the hughes net speed test, that always looks fine. I don't understand it.????? Yes it is expensive and right now I am ready to change. Good luck to you.
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Hello, I’d like to thank you all for posting.
If anyone is having the same experience that Sharon originally posted about “can not get into e-mail too many tries” and the information provided in this thread has not helped please let me know by posting. If you’ve posted regarding a separate topic I recommend starting a new thread.
Emmi, I know you had scheduling issues when we first tried to troubleshoot with you, have you gotten a chance to talk with our customer support?
- Sara -
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Hi Sara. No I have not been able to call tech support due to the holiday and an emergency at home. I tried the Hard reboot, left the modem unplugged for several minutes, no change.
Sometimes I get to the email but cannot open it, I can see the preview on my hughes net home page but that is as far as it goes, when I finally get to it, I can see 2 lines, the rest of my screen is blue. It can take up to 8 minutes, then all of a sudden it goes to the proper page. Everything is just toooo slow. If I get a chance tomorrow I will call, hope I get someone that I can understand.- view 1 more comment
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I don't care how much you train your people, and I don't care if other businesses outsource, the problem is your people have such thick accents, we can't understand them. You need to get Americans that speak English to deal with our problems.
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Laurie - if you tell them you want an American technician and complain loud enough, they will escalate it and someone from Florida will call you back. It's frustrating to have to trouble shoot with someone you can't understand, but you do have to go through that step to get to the next tier support.
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I’m
frustrated
We've had Hughes Internet Service through Motosat for approximately 3 1/2 years. When I have issues with Hughes Net Service including Hughes' e-mail, Hughes doesn't recognize me as their customer: They say talk to Motosat. Motosat in turn doesn't seem to be able to get Hughes to respond to my issues either. Motosat says they don't have an issue: they tried a direct line and had no issues so: IT must be my computer. Wow they took the Satellite out of the equation and didn't have any issues!! Wonder why????
Hughes' Mail sometimes times out before I can even read the 1st e-mail!!!!!! Lot's of luck for it to stay on long enough to answer an e-mail and because of this I have to do replies etc in a Word doc and "Copy and Paste my replays or New e-mails!!!!!
If I paste a word doc's text and want to change anything: no such luck! It won't let me.
If I delete the text and try to re-paste: no such luck. It won't let me paste anything then. I have to start all over!!
Inside Hughes mail, font changes in any manner are not possible: color, size, kind, etc.
I am running a Mac and my wife runs a Dell with Win 7 and she won't even use Hughes Mail. She just says it is JUNK! She is right.
As for service/customer support in our opinion: Hughes has none!!!!
Hughes mail in my opinion and my wife’s opinion is JUNK!!
If I could get a long enough cable attached to my motorhome for service as we travel the US: I WOULD!!
So if you are considering Hughes for Internet Service: Please re-consider unless you just have no other options!!- view 1 more comment
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David C,
I surmise from your statements and questions that you know little or nothing about Motosat's Mobile Satellite Internet Systems!
The Motosat system is a computerized, automatically pointed Satellite Internet Antenna System, with the motorized antenna mounted on top of a Motorhome, 5th wheel trailer, or other type of vehicle. The computerized controller is located inside the Coach close to and connected to the Modem. The two interact for GPS location and Sat Signal, etc. The system locates and locks on to the prescribed satellite that is programed into the system. It operates basically like the TV Broadcasting Network Companies' Satellite Systems only smaller and a lot less costly than the 2 or 3 million dollars that just one of the networks' mobile truck system cost!.
Try going to Motosats' Web page and you can update your knowledge base: http://www.motosat.com.
Thanks anyway for the interest! -
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OK, thanks for the info. I still suggest starting a new topic/thread specific to your issue. That's a rather unusual set-up, but you should get some suggestions here. Good luck.
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I’m
thankful
1I found out after I made my original post to this thread that Hughes has provided "Roll Over Bandwidth" and so I will have to say "Hats Off" and Thanks to Hughes for that upgrade, which has been long overdue!
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1After re-installing Window7 I had a problem setting up the hughsnet email POP3 account using Windows Livemail both on my PC and my laptop even though it setup no problem before. Long story short, on checking the account properties I found that it does not enter the full username in the Incoming Mail Server box. It only added the first part of the username and left out "@hughes.net". After adding @hughes.net and trying it out it all worked fine. I spent a couple of hours on the phone with tech support and on reflection all the tech folks I spoke to, none of them went through the email properties with me to check all was well. They seemed to be looking at the difficult stuff first. Hey just saying. -
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I’m
happy
I downloaded windows mail only from my windows live essentials now I can check my mail just by clicking the lil envelope -
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I have previously had no problem with my email (Mac mail), but, in the past two weeks or so, I have had problems watching videos, and sending and receiving email. It seems to happen in the evening, and sometimes, it can take an hour to watch a simple youtube video. Most times, my email would be working again by the morning.
However, now, that isn't the case. I can receive mail, but can't send it out-- extremely frustrating when you need email to do business. I am using my google email at the moment, which, to me, is complicated and unwieldy.
I have reset the modem, changed the ports, unchecked ssl, and nothing is working. I have spent hours working on this when I should have been taking care of business. I will have to work up my courage some day to call Hughes support but, to tell the truth, from what I've seen in this thread, it seems futile. -
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I had a slightly different problem but the fix was easy. I could download email just fine but could not send anything. I logged on to my account and deleted my email account. I then made a new email account with the same username as the one I deleted. All your emails will be gone but the problrm was fixed. You may want to try this. -
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I’m
frustrated
Doug, I have seen that solution, but I was afraid that I would lose all my emails, which I didn't want to do. So, I guess that cuts off that avenue.
I have had several sessions with Hughes support before and they made me go through resetting and a whole bunch of stuff that I had already done time and time again. They couldn't fix the problem, so they blamed it on my computer. I almost called Apple about my computer but, thank goodness, before I did that, I was able to get to the local Hughes support and they sent someone out to my house to check out the equipment. The guy who came out said that he knew before he even looked at it that the problem was water in the outside system. He replaced the equipment, and I covered it with a plastic trash bag so it wouldn't happen again.
If I hadn't kept calling and calling, I would have spent lots more time and maybe money trying to "fix" my computer. I couldn't believe that none of the support people I talked to had run across that problem before. -
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I’m
sad
I have to reboot my HN9000 modem several times a week just to get Outlook ti find the Hughes POP server. -
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I’m
frustrated
Same here - I have the same problems as George Creamer's post above this one, only my issue occurs several times a day, not a week.
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Hughes called me on this and said I have to call them when it happens to trouble shoot. That takes an hour or more!
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I’m
frustrated
I have yet to get a callback from HughesNet, but I've done troubleshooting with them before, and yes - it takes several hours, if not an entire day. Hence, my frustration.
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Hi Cindy, it appears we reached out to you on Wed 1/11 and after you asked us to call you back we did so on the following day 12/12. I do not see another contact since then. Do you still have the priority queue number we left on your voicemail or did you need me to schedule another call to your home or have your issues been resolved? Thanks, Sara
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I got a call back a few days later, not the next day, at which time I was told I had to do my own testing to give them data. I don’t have time for this. I’m still not satisfied. I guess I'm stuck with HughesNet for another year and a half with ongoing service issues.
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I’m
frustrated
I just sent a message out on this page & I am not sure it was successfully sent. I am unable to send mail via outlook express. Results are End of data rejected: user not permitted to relay' Port 25 Server Error 554 Error number Ox800CCC6F. I have had no problems whatsoever until a couple days ago when I was receiving the same message of undeliverable mail that seemed to be hung up and repeatedly coming in one after the other. I managed to get them by deletion on outlook express as well as my hughes web mail. I have reported this, I hope, to technical support and heard nothing. I am totally disgusted and frustrated.
Jerry Clements -
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I finally got up my nerve to call Hughes support and, after 20 minutes with support, I was told that I should call Apple. I gave up after that and tried the suggestion of deleting my mail account and reinstalling (losing all of my emails in the process). It worked for a few hours, then started crashing when I tried to READ an email. I have checked settings, reinstalled at least 5 times, and I still can't get it to work. I even downloaded and installed a completely different email program, but that wouldn't download my mail. I have nothing left to try.
If this is an Apple problem, how does that explain the fact that, at the same time as my mail started to go bad, I had trouble watching videos? And, when I was trying to watch a video, it would crash my email. I have given up on watching videos, also, because they download about 5 seconds at a time, then there is a big lag while it downloads another 5 seconds, and so on.
I did talk to support about moving to a different transponder and was told that a technician would have to come out and do it and that I would be offline for several days. -
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Just stabbing in the dark but try port 995 for incoming server and port 465 for outgoing server in your email client. Also turn off security just to see if it works.
As far as videos, I've never had consistent downloads with them. Short clips yes, lengthy ones no. I believe it is the video server on the other end seeing the latency and less than stellar speed then throttling the download back. Just my opinion. -
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I was using port 995 from the beginning and when the trouble started. I noticed that, when I reinstalled my email program in my futile attempts to fix it, that port 993 is what would get automatically installed. I've since gone back to 995 and it doesn't work on either port.
I can't even watch short videos any more without the stop and go.-
Jadean33, please send me your account information so I can set you up with a technician to troubleshoot. Please include your account number or the phone number associated with your account along with the name on the account and a link to this thread to communitysupport@hughes.com. Thank you, Sara
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After much research, I came across a mention that ISPs sometimes block outgoing ports to stop spam, so I tried all kinds of port settings (incoming and outgoing), but no luck. So, I tried calling Hughes to confirm the settings and port numbers for my email client, but let's say that, once again, that ended in tears! I never got the port numbers and I don't even know if anyone knew what I was talking about. I even called three separate times to get different people and begged them to send me to a higher level of tech support, but they acted like it would cost them a million dollars personally if they did that, so I gave up.
I finally hit on the idea of checking my email client to see if it would download and send if I set it up for my Hughes account, instead of my gmail account. So far, it seems to be working for downloading and sending, so that says to me that it isn't my email client. I did note that Hughes uses port 110 with password authentication for incoming mail, and the standard 25, 587 or 465 for outgoing mail. Now, I have to eliminate Google mail as the problem, since I don't use Hughes as my primary email.
I still have to wonder why, at the exact same time I started to have problems with my mail, I had problems downloading videos-- that can't be a Google problem. -
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I contantly have to softreboot the modem to get Outlook to receive emails. Rebooting the pc doesn't help. It is in the modem to satellite to Hughes server transport. That's what's wrong
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I’m
happy but cautious
I spent most of last evening researching and experimenting, and finally got my Gmail working on my Mac mail. I am using port 993, with ssl unchecked, but I also unchecked everything in mailbox behaviors in my email client preferences. I don't know if that made the difference or not, but it may have, because I had tried port 993 before. I also got up my nerve to watch a video to see if it would kick my email offline, but, so far, so good, and the video download wasn't choppy like it usually is (although, I haven't tried it in the evening yet).
As a backup, I am forwarding all my gmail to the Hughesnet account and downloading that into my email client, also. -
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Sara, thank you for contacting me. I have tried different ports and that didn't completely solve the problem. I was able to get the email client to work sporadically, but I still have the problem of the email client being knocked off any time I try to download a video, or anything from iTunes. Do you know if Hughes blocks or limits some ports?
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Sara, all I have to do it soft reboot the modem and email downloads. That means the software needs updating
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Another soft reboot of the HN9000 to get the email to download
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Soft reboots only work 2 times. I have to reboot this 9000 hard every 3 times. I want it replaced or a 9200.
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Will that model modem work? If so, I want one, too! Why didn't anyone from Hughes ever answer this man???
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Sara, please answer me
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Hardware link never loads
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I am having the same problems with my email. Hughesnet webmail works but Outlook Express and Eudora7 do not. The POP3 server is " mail.hughes.net" incomming and the out going SMTP is "smtp.hughes.net" on ports 25 and 110 respectively. I have spent hours on the phone with Microsoft and Eudora tech support and all settings are to specs but I still get the server time out message. Funny thing is it all worked fine using both Outlook Express and Eudora7 untill 2-10-2012. Go figure???-
Hello George Shaw, it appears we troubleshot your service with you in late February and the issue was resolved with our technical agent. Is this not the case? Please let me know if you need further help. Thank you, Sara
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I still have to reboot, soft and hard the get Outlook to connect. Nothing else works
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I gave up on using my own email program, and now use the online Google mail, which I don't like, but I have no choice at this point.
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6 monhs of escalation and still no fix. Hire more tech!
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Hello George Creamer, it appears the last time we connected was through email and since we couldn't properly troubleshoot with you we called you at the number associated with your account however, we had to leave messages. I'll go ahead and set up another call to troubleshoot your system (we'll have to do this over the phone). If it turns out you do need new hardware we'll be glad to help with that. Please expect to hear from us shortly and let me know if I can help in any other way. Thank you, Sara
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i can't spend 2 hours from them
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After calling tech support multiple times about similar issues I thought I was the only one having problems connecting to email servers. I have figured out that my modem is occasionally blocking ports which is only fixed by a hard reboot. I have found a quick way to see if I can communicate with the email server using telnet. I believe telnet is in all windows version and linux but not sure about mac. If you want to try it on Windows (do not type any quotes, just the stuff inside quotes):
- Start a DOS prompt through the start menu or by clicking Start Menu -> Run then typing "cmd" and hitting enter. This should bring up a window with a black backround where you can type commands.
- Type in "telnet mail.hughes.net 110" and hit Enter.
- You should see some text that ends with "+OK POP3 ready"
- Close the window clicking OK to any warnings
If you see that OK text then your computer is talking with the server and there is some other problem that is probably related to login info.
If you see something like "could not connect to host" or "could not establish connection" then your computer cannot communicate with the email server at all and it does not matter what login information you are using. You should try rebooting your modem to see if it helps. The simplest way to reboot the modem is to unplug it for 30 seconds. Networking is cascading so the simplest way to reset configurations is to turn everything off and turn it on in order. First the modem giving it 5 minutes to start up, then any router (wifi) giving it 30 seconds, then your computer.
I just started having this issue a couple of weeks back but it is happening frequently. -
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I’m
confused
I got a call friday from Hughes and the lad said the issue was fixed. Well I have had to reboot the modem 3 times this weekend to get Outlook to download email.
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The fix is now a 2 day reboot of the modem. I NEED A NEW MODEM!
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Now I'm back to hard rebooting every other day. Why can't Hughes fix this?
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Ok hughes is broken. 1 day online and it takes a hard reboot to connect foe not just email but internet that we are paying for.Fix this now. It's the software we are down loading from Hughes daily.
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George, please give us a call at 866 347 3292 so we can troubleshoot in real time. Thank you, Sara
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It will have to be on Sunday. US or Malaisa?
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I’m
very frustrated
Here is my trouble shooting. Close outlook 2010 relaunch, no change no mail. Reboot laptop, launch outlook 2010, no change no mail. Hard reboot the 9000 satellite modem, big change, yes ! mail comes in. What does that tell you?
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I’m
Mad!
Thank goodness for my IPhone! I lost serveral important business emails not being downloaded on my work PC at home due to the Hughes software!!
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CHAMP
CHAMP
