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I’m
happy
Great Help Desk Technician
Service Technician James Richards wend beyond in helping me track down and eliminate a sneaky issue that was degrading my service. It is Support Desk personnel like him who make your company.
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Jim, thank you for passing along your kind words. I'll be sure to send your comments along to the proper group. Have a nice weekend. Sara
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Great to read a post like that. Too much negativity going on here....Not from me though :-) -
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Jim, we were able to locate the technician you spoke with and have forwarded your positive feedback directly to his supervisors. Thank you again. Sara
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hhmmm.. you say too much negativity going on here?....well heres a thought. maybe you should satisfy your customer base. like giving us speeds we were promised in the beginning. we all understand that there a latency issues. we all understand there are peak periods...and have to deal with the FAP. that is understandable and acceptable. what isnt acceptable is getting inconsistent speeds EVEN IN NON PEAK PERIODS. do you really think 279-350 kbps in non peak periods is ACCEPTABLE? do you think when we call in and they try their hardest in their FOREIGN accents convince us they are american when we all know that they are form INDIA? do you think it is acceptable for customer service people treat us like we are stupid idiots? do you think it is acceptable for these so called foreign customer service people to LIE to their cusotmers and tell us the problems exists with us and not the hughesnet system? do you think it is acceptable for the customer service people to HANG UP ON THEIR CUSTOMERS?
Those things and many others have happened to us.-
This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: Foreign Customer Service
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