How much will an upgrade to Gen4 cost me?

Existing customers receive added perks while new customers are offered other incentives for signing up. Let’s take a look at what upgrading to Gen4 means for you.

Your hardware upgrade cost would be either $199 or $99 - depending on whether you are a new or an existing customer - and we're currently offering a $50 mail-in-rebate which reduces your cost to $149 or $49. This rebate is offered to new and existing customers. That price includes all new equipment required at your site plus professional installation and the extended warranty coverage on your new equipment; a value of $600 or more (depending on your location, etc...).

Existing customers have an opportunity to take advantage of a special plan---the Power Plus---available to existing customers only. With the Power Plus plan, you'll receive an additional 5 GB of bonus byte bandwidth. 5GB normally costs $40 while existing customers will get the 5 GB for only $10/month.

Gen4 will deliver you tremendous value for the nominal upgrade fee.
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  • Curious Sara, can you tell us the full details of Power Plus? Such as the base rate for anytime and bonus time?
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  • If you are a new customer then installation is free!

    I just finished a call to billing and per Joanna,
    Power Plus (25GB) is special for existing customers...
    10GB anytime plus 15GB bonus bytes (2am-8am EASTERN) for $59.99 plus an additional $9.99 equipment rental. I guess we'll all be brewing coffee so we can take advantage of all those middle of the night bonus bytes! :o)
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  • Then why does the terms and conditions for the upgrade show $49.00 plus $9.99 for the Power service plan??????????

    http://gen4upgrade.hughesnet.com/tc.cfm

    What are the conditions? I can't seem to get a straight answer.
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  • Hi Sara,
    when searching for a forum concerning customer-experiences with Hughes’ Gen4 upgrade, we came across this forum.

    We were actually looking looking online for a Hughes' customers-complaint forum because today we feel cheated by HughesNet.

    The following happened: Since we live in a rural area of Missouri we had 3 months ago another wireless internet company providing us with service. This company was providing us with G3 wireless service. Since this service was sometimes instable (we were in a 'roaming area), we became interested in alternatives. An internet promotion-page from HughesNet caught our attention, which advertised a soon upcoming high speed internet from HughesNet (Gen4).

    To get more information we contacted the provided service/sales number. The name of Hughes’ contact-person was “Don”. Mr. Don seemed quite enthusiastic about our call. He said that the new satellite will be launched in just a month – July 2012 – and that there are no contracts for Gen4 available yet . . . but IF we would become a HughesNet customer NOW, we would automatically be upgraded to the new faster internet “free of charge”, once the Gen4 Satellite is launched and started operating (which “will be within not more than 2 month”, said Mr. Don then).

    We gave Mr. Don our home phone number to keep us informed. After Mr. Don called us back several times, repeating his offer of “free upgrade” to the new fast Hughes internet “once available”, we reluctantly signed up for an existing older HughesNet package, taking Don's promise to be upgraded "for free" as part of our agreement to join HughesNet “NOW” (before Gen4 was actually available). Account Creation Date was 06/14/2012.

    Once we had signed up, Mr. Don wasn’t in charge anymore. He had 'disappeared'. We dealt from then on with different departments of HughesNet. Yesterday we contacted HughesNet again to inquire about the state of our promised upgrade. The answer was that an upgrade to Gen4 will cost us an “Istallation- and Activation fee” of $199 plus an equipment rental fee of $9.99/month. We were flabbergasted.

    HughesNet now asserts that an agreement, as promised when we signed up in June, is not locatable on their files: “This is now over 3 months, all recorded agreements from June are erased”, a female voice with the name "Karen" told us commiseratively.

    We now feel that we got ripped off by HughesNet sales people. We are both feeling angry about our own ‘stupidity’ to have trusted your sales people, and about your company’s impertinent methods to lure new customers into contracts with lies.

    Maybe you can give us helpful advice to solve this problem, before we start posting our bad experience with HughesNet on other internet forums as well.

    Sincerely
    Suzanne Rehnberg and Jorg Hulha
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  • Joerg - Same exact promise happened to us over the phone, "Free and automatic upgrade to Gen4 when it was launched, but install 9000 until then". Our exact order date was 8/14 I believe, and install was 8/18, and of course no follow through since aside from them trying to sell me a Gen4 upgrade! I've asked here several times and never received a reply, so don't get your hopes up too much!

    Here is my original thread made about the Gen4 order on the day the new dish was installed, Sara initially was replying to but never got back to us about it all.
    http://community.myhughesnet.com/hughesnet/topics/issue_upgrade_gen4_9000_but_have_concerns_sara_please_thanks

    On that same exact order (Case 32327496) we already had to request a call review (which was never done) to straighten out the price billed vs the price we agreed upon, but retention straightened out the billing issues for us finally!

    I've yet to get a reply about the agreed upon free upgrade to Gen4 during that call, and even our installer said it has to be free since that is what they sold us over the phone, and since it was so close to Gen4 launch. I was asking for his thoughts because I assumed we'd need different hardware or at the very least a re-point, and he said it would have to be free and would be automatically done. That is also exactly what the phone rep (Tiffany) told us too when we placed the order, and I asked her to confirm that several times before agreeing.
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    • Thanks Joerg, I assume that is what they reached out to us to setup as well. Very nice of them finally!!

      But in the end, after we discussed it again, we did not feel it was an acceptable upgrade. We actually decided it would be a downgrade from our current setup, so we decided to pass for now.
    • Comment reposted omitting names.

      Joerg Hulha 2 days ago October 17, 2012 15:13

      Hi Aurora, our problem was solved shortly after posting here and on "HughesNet Gen4 Buyer Beware". As a matter of fact we were helped by a HughesNet representative. We were upgraded 'free of charge' - as promised.
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  • 1
    I've been a customer since 2009 (in rural Missouri, it is our only higher speed internet option, even cell phone service is sketchy). I can say that I am paying the same price for Gen4 as I was for HN9000. The speed is much faster. So, while I may not benefit from the amount of download, I will benefit from the higher speeds...for now...
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  • I’m frustrated and disappointed
    I cancelled my upgrade as no one gets a straight answer on prices and after reading on the problems and concerns it is not worth another 2 yr contract. I will stay with my 9000 plan and slows, then go into another contract. Hopefully the electric company will have hi speed up in running within that time period.
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  • What about those of us that have been with you for years and own our equipment? I don't want to agree to another 2 years with your service or pay for an upgrade that I am unsure of working. Do you buy back the product that you already "guaranteed" would work? This last "upgrade" to the 9000 has been nothing but TROUBLE for me this past year. Every few months something is wrong with my service. If it worked then it would be fine, but it is really irritating when it is not right. I hate calling in because I can not understand what the rep is saying most of the time....and it takes so very long for them to try to help....which most of the time doesn't do any good. When on the phone you can tell that their responses are 'canned' because when you ask them a question it get your reps off beat/confused. If you try to explain what is happening ...they interrupt then repeat what you say...and go on to the next question... without answering or having a good answer. I am just really tired of not having service when I need it for my work.
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  • What is the costs to upgrade to GEN4 and OWN, not lease the equipment?
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  • This reply was removed on 2012-11-26.
    see the change log
  • This reply was removed on 2012-11-26.
    see the change log