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EMPLOYEE
Putting it into perspective - #2 10GB vs 7.5GB - for the same price
Data plan comparisons are the core of your service demands. Hughes' 10GB is priced at $49.99; the competitor is 7.5GB for $49.99. That's a big difference.
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The competitor has a free download zone which would allow a consumer in a 24 hour period to do far more than 10GB in a single month, most likely nearly 100GB.
Also, with this, I am saying bye to this community, was great, but in two months, unless HN changes its mind, I will be saying bye bye to HN, and hello competitor. -
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Katie, you should add the $9.99 lease fee and other taxes and fees with your comparisons-
You could purchase the system outright in the beginning and avoid the lease fee, and usually they have rebates that would basically give you the purchase price back. for instance typically it is $399.99 which includes installation. I know there is a $199.99 rebate and a $99 rebate. So that would make you're total cost less than 100 dollars and then there is no fee. but of course Hughes-net knows not everyone has 400 dollars laying around so they have a leasing option for those customers. And i know that cable and dsl also lease there equipment as well as most other companies in the U.S.
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John, I don't believe the purchase option if available right now. Maybe later, don't really know. Also, I don't think the rebates you mention above are available to current customers wanting to upgrade to gen4.
Could you please provide a link to the info you state?
Regards,
Ed V -
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I’m
out of data
Not really looking so great, hope Hughes reconsiders some things to win back customers. Everything looks pretty set in stone however. -
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I’m
frustrated
Can someone please explain to me, why one song on iTunes is taking up to 45 minutes to download ?-
The tripple3-C-O, it sounds like we might need to troubleshoot with you. Please give us a call at 866 347 3292. Thanks, Sara
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This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: My System is taking a long time to download just one song. Why?
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Katie, Please do not respond to how great the new Gen4 plans are until YOU have proof that they are better than any other plans that are out now. Just because its faster dont mean its better.- view 4 more comments
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You still have no proof and have showed me and anyone else that they are better. In one week i have used 38 GB. Thats 7 days on your old system. I would already be close to being FAPPED on the new one. You call people like me an abuser but im not an abuser I am a USER that uses what they pay for. So please read my comment again and answer that. DONT TELL ME HOW GOOD THE SPEEDS ARE. Speed is nothing without being able to use it. Thanks for the response and NOT answering my question.
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John C, you dont need to send me anything i can see it just fine on the gen 4 site. The plans are crap and thats all there is too it.
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Note also that those who buy Exede through a 3rd-party, particularly Dish, get 10GB for the same price. Only those buying directly get 7.5GB. Why that would be you would have to ask Exede.- view 5 more comments
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"There sat is split in half. 7 up and 7 down which will affect there performance. Additionally they have striped coverage so depending on will cell you're home happens to be in. You'll speed will vary.it is a poor design and a waste of a half a billion dollars"
"Their" sat is virtually identical to Hughesnet, the manufacturer is the same, so is the design. Also, the coverage map is very similar, and the spot beam technology is similar (I think you mean spot beams, what they're called, instead of cells). Performance can degrade in one spot beam and not on others on Hughesnet, same as Exede. So if Exede wasted money on it, Hughesnet did too, by your analysis. -
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Yeah, I was going to get to that but I kinda slept through it :P, lose a lot of sleep over being able to actually do things.
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everyone has their priorities. In my case, I want a daily download allowance. I am petrified of running out of useage with weeks left to go. I really wish hughes would consider leaving the 3 plans offered alone and adding a 4th plan.
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u will still have restore tokens you can use
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John C Grey said: "u will still have restore tokens you can use "
Let me (again) tell the rest of the story for you so that potential gen4 customers will have full information.
gen4 will only have tokens you can use, IF YOU BUY THEM.
On the current systems, you get a free restore token each month and you can bank the free tokens for up to six months. With gen4 you LOSE that valuable benefit.
HN reps have said on this site that they were looking into maybe transferring a customers current tokens if they upgrade to gen4. However, I don't remember seeing any confirmation from HN that they will, in fact, be able to do so.
Regards,
Ed V. -
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Your old base plan is 7.5GB per month, uploads not counted. New plan is 10GB, upload counted. Taking your old plan, figuring in roughly 1GB for trivial things, a large portion of that is needed just to make the connection work. Figure in basic uploading or emailing photos, 1 more GB. 9.5GB on the old plan, not counting all the free uploading that could be done with backup services, etc. Not even an increase worth mentioning for the daytime allowance on the new plans, not even counting the nightime usage. For anyone that does any amount of uploading, a downgrade there too, looks like most of the way around. Wildblue was 9.7 GB combining the upload and download, so I figure around that is a good base comparison.
Yes, Dish or NRTC plans are 10GB base, not 7.5GB (I believe you can even sign up through Dish without Dish tv, but not sure). Also, your base plan is temporarily at that price, going up later (as your plan stated).
I am also one that thinks that satellite companies should not be allowed to state the plan prices only, lease fee should be included. Even if a person can prepay, it is still a couple years worth of paying the fee. Usually the lease fee is in the tiny print, it shouldn't be. -
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I have the competitors plans at 10GB a month. Plus an uncapped 5 hour download zone. Hard to beat that price/package combination. I will say if you need more data during prime hours, the 20GB Gern4 plan from Hughesnet is the best deal at $99. But that is only if you need that much data during primetime. Otherwise, IMHO...Hughesnet Gen4 packages are just not competitive Why would you pay the same to get less?
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The Hughes folks are mostly East Coast, so as far as they are concerned, 2-8 is better than 2-7. For the Central folks, though, it will be 2-8 instead of 1-6; for Mountain it will be 2-8 instead of Midnight-5; for Pacific it will be 2-8 instead of 11-4. If the new satellite has any spots in Alaska it will be 2-8 instead of 10-3. So, the East Coast mentality doesn't consider the rest.
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Don, you'll be happy to hear that our Gen4 plans will be based off of your timezone. 2AM - 8AM will mean 2AM - 8AM wherever you are :)
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Jim, I think you hit the nail on the head! Through our Gen4 plans we offer Bonus bytes in addition to our very generous anytime bytes, we provide our customers with the tools needed to schedule their downloads if they don't want to stay up in the middle of the night in order to set up night time downloads. Our bonus byte period is longer [2AM to 8AM] allowing you to use your bonus bytes in the morning before work. Our research has shown that only a very small percentage of online users actually use more than 20GB/month (our Power plan) - this information helped us to determine the Gen4 plan allotments - and last but absolutely not least we are the leader in Satellite communication meaning we did this first and any plan changes we made were a direct result of research we've performed, research we chose to perform in order to figure out a way to benefit you, our customers. This is the bottom line.
Of course, our customers always have the option of sticking with their current plans if decide the Free Download Zone is something they can't do without. My recommendation is to track how much Download Allowance you actually use in a month. I think you'll be surprised are how well our new Gen4 plans will fit your needs. -
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2GB left for this month at our household, and 2 weeks to go! And that is normal usage, without anyone even doing major OS updates or other heavy downloads (Planned or unplanned such as repairing a system for someone). That was with only a few Youtube videos watched so far this month, and a few documentaries downloaded during the free night period.
http://i.imgur.com/hjIz6.png
If we currently had Gen4 we would have ran out of allowance a week or two ago probably, due to us enjoying the faster speeds of course! How is any family going to enjoy these new speeds??? Maybe a single user household could, with a single user ONLY checking email daily and nothing else (such as ebay, looking at high res images, hours and hours of internet cruising, ect)? But, even in those single user cases, I'm sure they'd quickly run out as well, as soon as they realized the new Gen4 speeds allowed them to actually freely browse the internet at a fairly real world speed.
Any past or current research done would have had to be based on old limited plans offered with 7000S/9000, with families either stuck using much slower speeds (So obviously MUCH less is used due to the limitations), or a combination of that plus the fear of 24 hour sub-dial up speeds for using too much internet?
I'm sorry, and we've been a loyal customer for MANY years, but we are afraid to even look at Gen4 speeds with the current plans! And that would still apply even if we could easily afford the highest, most expensive plan offered!- view 5 more comments
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So with download and upload counted, as it is now with Gen4, total monthly allowance at rated speeds would be less than 11 hours in total! That's crazy!!
We'll stick with the old slow 1/10 of Gen4 speed plans, at least that way we can use it without having to worry about sub-dial up speeds for weeks at a time.... Unless Hughes changes the allowances or implements a free night zone! -
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Aurora, a two hour movie is anywhere from 1 to 2 GB (depending on quality, etc..) so unless you’re doing heavy downloading during other activities “a few” youtube videos shouldn’t get you here. You also mentioned that you have 2GB left for the month... our current download allowances aren't monthly and at this point there are no customers on the Gen4 plans. Certainly heavy photo downloads and additional streaming will add to your usage and that is something you and your family should take into consideration when selecting the plan that best suit your needs (and as you mentioned that may not be one of our Gen4 plans). Considering the number or users in your household and your typical day to day activities is important when selecting the plan that best suits your needs. Our agents will be more than happy to help evaluate your activity with you and help you find a plan that best suits your needs.
Honda, Jonathan and Word Guy, the reason we went to a monthly download allowance is to let you the customer determine when and how you want to use your download allowance. We have no master plan to get rich off of tokens. If we could offer limitless downloads trust me we would but I'm sorry to say that that's just unrealistic. -
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One of the problems that Hughes has, and will continue to have, is that 99% of people don't post in forums. That included 99% of those that read forums. The problem is that the 1% that posts tends to be similar to the 1% that consume a lot of data.
That means that negative posts about the reduction in data possible will continue to preponderate. Today, tomorrow, and for the foreseeable future. See, for instance, the volume of postings you can find over the years comparing the Hughes free period with the WildBlue lack thereof. Now the shoe is on the other foot.
It is a topic that is not going to go away. It may not get louder, but it isn't going silent. If posters go over to Exede because of it they aren't going to stop posting about it.
I've said it before, and I'll say it again: Perceptions are at least as important as reality.
Why Hughes would cut off their noses to spite their faces to try to cut off heavy users during a period when most others won't care is at best: non-obvious. -
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I would just like to say, daily, the plans are fine, but if you do much more than daily activities, you are screwed with the caps...
It's fine for about an hour of youtube or so when it's just music with still images on low quality for the entire month or so. Aside from that, the plans will be great for some, while others, the plans wouldn't work for them. It's pick and choose in the end. -
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People are throwing around the term "heavy downloader", etc. I really don't know why this applies here. Let's say a family of four, each watch one movie per month. They have nice screens, or have the computer hooked up to a tv. Each watching one movie, per month, which is not unreasonable, and they use 16GB, doing nothing else. That is not heavy usage at all, and I'm very sure that the kids would like to watch more than one movie per month. Also the description "very generous anytime bytes" is rather ludicrous. No amount of spin can change that. I suggest removing "very generous". Since the 1% figure also being thrown around is not valid and not fairly arrived at (if it's even true at all), one wonders how every streaming service in existence is staying in business if few are using the data necessary to use them.
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Yeah the marketing is stretching the truth pretty far (but what else is new with marketing :P), I really do hate the "Do more" phrase, as compared to the older sats you get to do less (technically). I"ve been able to pull 42GB so far this month during the download zone alone on my basic plan.
I'm not complaining in comparison to the new plans I'm getting a good deal out of it, just losing a bit of sleep is all :P.
I make the assumption that the new sat won't run into capacity issues any time too soon, especially with the "heavy downloaders" staying on the old sat or going elsewhere.
I still consider it to be heavy downloading to the expectation of sat, but this isn't 12 years ago if you hear someone used 10GB of data you don't freak out imagining how they possibly could ever do that. -
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CHAMP
EMPLOYEE
LOL!
Ed
P.S. It's not working for me either.
Current non-gen4 users can download UNLIMITED amounts during the current 2-7am (Eastern Time) FAP FREE period.
If you're going to be helpful, telling the ENTIRE story would be helpful.
Regards,
Ed V
Please provide a cite for those last 8 words.