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Everyday for the last 2 weeks between 3 and 4 pm my system slows down to a crawl until at least 9 pm. What is going on?!!
My pages freeze for anywhere from 10 seconds to 3 minutes at a time. It literally becomes unusable!! And I'm not even streaming video or coming even remotely close to my allowances.
When I first posted this I was HOPING it was just me or a system issue that could be fixed but considering how long its been going on and no one else seems, we will probably have to bail on Hughesnet. We've been frustrated with them in the past but never this bad.
This is not much better than dial up and making it impossible for me to work from home.
I’m
soooooo frustrated
This topic is no longer open for comments or replies.
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Lots and lots of posts about your problems are not necessary here. Be sure to follow up with Sara who has responded to a couple of your other posts.Comment
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I have followed up with Sara and I was just looking around to see if anyone else is having the same incredibly inconvenient issue that I am and leaving a comment.... and they are.
Had my email loaded faster, I may have seen her response sooner... -
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I’m
frustrated
i have the same problems..was on the phone with them for hours the other night...they said i had a problem and had to follow up with a different part of tech support..held on the phone for hours still didn't get to talk to anyone...it case your listening hughes net my case numbers are 30374603 30375477 30375560 we bought our equipment from hughesnet..still can't get any help!- view 9 more comments
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my hughesnet is slown
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Jimmy, please give us a call at 866 347 3292. Thank you, Sara
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Billie Lawless Jarvis
An older thread that some/many are seeing a serious slow down due to congestion or over crowding on your frequency. Sad to say your future looks bleak.
HOW about posting your speed tests using HN http://consumer.performancetests.hugh...
A local friend is still maintaining 3.6-4Mbps (not a typo) both with the $80 package.
I remain happy with 1.4Mb/s- view 4 more comments
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I just get tired of hearing people say things don't do this or that when it usually does. I admit there is a lot out that has some issues with speeds, but some people just don't seem to want to get a grasp of the situation that an ISP can be in.
I guess I am just very lucky to have had 1.5-3.0Mbps the last few years for most of the day, even if it hits rock bottom during congestion. -
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Yea, I am at 278kbps right now. In the morning after the free time I will be at 900+.
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I’m
resigned to find a better provider
I'm experiencing daily slow downs to speeds that are not worth the price that I'm paying. Life is too short to continue spending hours either on hold or repeating the same fruitless troubleshooting tasks while on a call with tech support. So far they haven't suggested anything that I didn't already try on my own.
I wish I had paid closer attention to HughesNet's claim of speeds "up to......" . Those two little words are the key. There is no lower limit - anything "up to" is apparently what we agreed to (at least according to my last hour's interaction with tech support).
It seems that there are just too many HughesNet customers right now. Perhaps I can help with that.
AM speed test average = 2153 kbps download
PM speed test average = 454 kbps download
AM web response average = 5.6 sec
PM web response average = 29.8 sec- view 6 more comments
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wrong wrong wrong wrong. i work for hn, and i can tell you that the ONLY reason we have customers use our speed test is because its the only speed test that shows up in our system and leaves a record. Anytime you perform a speed test using our tool, it is recorded in our system and available for us to see and examine.
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Then with all the data that HN has, why can't they fix the problem. I've been waiting since April, 2012.....
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Hello Hiltonfamily84, together with our advanced tech support I ran site evaluation as of 5:40 PM 3/20/2012 and all parameters are up and operating normally. Signal is good and there was no weather interference. I also found that there were no current speed test. I see tests from Jan and Feb and those tests are (as you mentioned above) within specs. If you would like us to dig deeper please post your current speed tests. Thank you, Sara
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Hi Sara - There are speed test and web response test results from March 6, 7, 13, 18, and 19. I do not understand why you are not able to find them. They are right in the list, following the January and February dates. What does "within specs" mean? If it means that evening speeds are only 20% to 25% of those experienced during the day, then that is precisely the gap between my expectation and what Hughes Net is delivering, which initiated my posting above.
Here's the mysterious March test results. There aresome short-term improvements during times that I am on the phone with tech support.
Date/Time Down(kbps) Up(kbps)
03/19/2012 09:08:24
2526
103
03/19/2012 09:06:13
2537
103
03/19/2012 09:03:07
2554
116
03/19/2012 09:00:03
2536
116
03/19/2012 08:57:15
2596
124
03/19/2012 08:54:18
2323
118
03/18/2012 18:45:41
2383
121
03/18/2012 18:43:56
1560
120
03/18/2012 18:39:23
2271
120
03/07/2012 20:40:22
746
107
03/07/2012 20:22:55
401
115
03/07/2012 20:12:31
268
118
03/07/2012 20:07:55
420
119
03/07/2012 20:01:45
438
122
03/07/2012 18:38:40
2263
123
03/07/2012 18:29:07
2358
115
03/07/2012 18:26:42
2359
102
03/07/2012 18:24:13
1705
125
03/07/2012 18:22:17
1442
101
03/07/2012 18:15:31
1332
122
03/06/2012 21:48:38
484
126
03/06/2012 21:45:25
647
124
03/06/2012 21:41:09
501
110
03/06/2012 21:37:04
422
124
03/06/2012 21:33:38
285
113- view 1 more comment
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It looks like your speed tests are recorded under your ST Site ID rather than your SAN, which made it tricky to find them.
Out of those tests where the speed was much slower than it should be, it looks like they coincided with a fair amount of other download usage on your terminal. For example, on March 7th, during the hours of 8-9pm eastern time, your terminal downloaded 50MB and your speeds were a bit low. But just an hour and a half earlier, they were excellent. On March 6th at the 9-10 hour, 68MB was downloaded, and on Feb 21 at around 5PM, 48MB, which correspond to your other slower download tests. Is it possible there is other activity on your PC or network that is downloading when you experience poor performance?
Otherwise, your speed tests show your download speeds are over twice your plan speed. The Home plan is a 1Mbps plan, but virtually all of your tests show speeds of over 2Mbps.
Some of your web response tests show poor performance, but it does not seem to be a simple daytime/evening issue. You have excellent response times on March 7th in the evening, and some of the tests on March 6th in the evening are good while others only seconds later are slower. I would again first suspect that something else is downloading during the times where you're getting poor performance. -
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Hi Patrick Fisher
Awesome answer you gave when you have accurate info to work with.
My question to 84 is if other computers are online and is/if a wireless router has security enabled ?
There has been more than normal Win Updates and you are on the right thoughts.
I have used for years the free Windows gadget to always know when there is down/up activity.
Tho says Vista, course works on Win7 64bit and is nice and small, a must have for me. http://www.softpedia.com/get/Windows-...
I deleted my posted logs above to keep attention to 84 and others
Darn nice free double the plan speeds+, hard to complain to many others with less -
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Why won't a simple U-tube 1minute or less video play without interminable wait times every two seconds. This is highly irritating. My speed tests come out ok, I don't know about response time it comes out 5 to 6 seconds averages, not sure how that rates. But, download speeds are extremely variable, possibly due to content, but while downloading a file, it goes from 10 or 15 kbps to 45 sometimes going higher but not for long. I think I was redownloading Norton the other day and the download monitor said after two or three hours, 9 hours remaining, then 6 hours remaining then 9 hours, etc. It took a ridiculously long time. I was not downloading anything else. My computer is clean and had very little loaded, since I just had to wipe the hard drive and start over. My AV was one of the first things I replaced. I still don't have any major programs installed nothing running and tried to view a U-tube video https://www.youtube.com/watch?feature=..., it was so choppy, it was impossible to watch 1 sec. wait 2 sec., 1 sec wait 2 more seconds etc.
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Candace, I took a look into your account and it looks like you haven't touched base with us, please give us a call at 866 347 3292 and if you still need my help let me know. Thanks, Sara
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i have the same problum and hugsnet came out here and the teack said it was verry slow he put a new modom on it and theen he replace the hea d out side and thrrn he told me and son it was a little faster but ween he left it slowed back down but ween he was here he don a speed test on ti and it was ok but he tryed to download sothing he said it was rill slow i pay 87 dollars for speed that i could get with dialup i have had this for 2 years i now ween it is running slow so help or i am going to trow it in the yared
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I'm having the same problem...thought it was me or something wrong with my computer...it seems to be getting worse and worse.. -
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I’m
frustrated
We have been customers of Hughesnet from over 10 years. During the 10 years we have experienced many slow downs with service. In the past we have had to have a technician visit our house to upgrade equipment, or re point the dish to another less used sat. Over the past two months it has became almost unusable at several times during the day. During a couple of my recent calls the best that the tech would do is walk me thru the turbo page reset. Because it seemed faster than before I called I got duped into think all was better. I am to the point where I use me cell phone as a hot spot and skip using Hughes at all. We will be cancelling soon from out long time relationship.
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Jim, I'd like to review your account. Please send your account number or the phone number associated with your account, the name on the account, your community name (Jim Therrian) and a link to this post to communitysupport@hughes.com. Thank you for your continued loyalty and patience, Sara
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I know Jim's feelings!! Sounds just like mine. I have been in contact with HN and they were gracious enough, (when I asked them to cancel my service) to upgrade me to the top of the line Business package for an extra 10$ a month (for a trial bases). It is no faster than my mid-grade package was. All download and upload test meet the requirements, but I still can not watch a small video clip without having to wait annoying amounts of time. When I take my laptop to any other wireless spot I am always in awe of the speed!!, There is no way I can be receiving (during normal usage) what the HN tests say I am. I do very little downloading and watch even less streaming video (maybe 2 clips a week!), my usage comes from browsing and reading. I am currently looking into Excede.
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I’m
getting nervous about it
I've been getting that too the last three days or so. Speeds are much slower than usual for most of the day and night with the usual turbo page crashes and other page errors too. Late last night I was getting very slow speeds for that time of night, and finally the turbo page went down, and pretty soon the yellow light went red and the whole connection went out. But later, when it came back on, speeds were back up to where they should be for so late at night. Better than they were all day and night. That lasted until early the AM at least, but today it's back to sub-dialup speeds most of the day instead of just during the usual evening slow down. Speeds are varying a hundred fold over just minutes sometimes. Something is screwy again. I was hoping it was related to the satellite problems, but I'm still getting wildly varying but mostly slow speeds even after the Spaceways thing is supposedly fixed. It's not as bad as the problem a few months ago, but it's still bad enough.
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Thanks
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Update:
I did get a prompt call, and they sent someone right out to replace my modem and tweak the alignment on my dish. And it seemed to fix it! Speeds are not only normal, but better than normal, and I've only had one temporary turbo page error immediately after a cloudburst briefly knocked out my reception.
All is good again. -
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Hi
I always use the free You Tube Downloader for that reason of buffering, you never know how their site can handle how many others are sharing with you.
Bonus to save is encase I wanted to view again if it was important enough save
http://download.cnet.com/Free-YouTube... -
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I’m
frustrated
Same issues as above, morning seems like there is no problem, get home log jam. I've tried to get assistance before, very very unhappy with response of techs. Not going to keep calling just to get hung up on, or what they call disconnected!
Guess the question is can Hughesnet support the traffic on it's system. This is not an isolated case and is an ongoing problem. I've been working over 30 years with computers, the problem is not on my end. What ever the patch you've been using to fix this issue with other customers please apply it. Last chance to fix issue before I move on. Truth is this should not be this hard to fix, nor should I have to go to these extremes- view 2 more comments
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I should have said coach but I'm glad I got a giggle out of you ;)
.... we coach the agents whenever we have reason to believe there is room for growth. Your feedback is invaluable. Sara -
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Hi Neville D'Arcy
Wow would I would like to talk to you after seeing you with 30 years of working with computers.
That time frame math says 1982 era is very early computers, when we used over the counter audio cassette tape players for the hard drive and 16kb of ram.
Long before the Commodore 64 that I used for ham packet radio.
Still have the 13" monitor running for my door cam made it for 22 years.
Win 3.1 was a major improvement before Win 95
Can we talk so start a new thread to not hijack this threads O/P
No PM with HN site here but I'm easy to find with Google
Hi C0RR0SIVE
I did return your email with your question so remain confused without a response,
so be it then -
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I am having similar issues again too. Almost as bad as back in April during "The Great April Outage". Things were pretty good during the month of May and 1st week of June but now are deteriorating again. Funny thing is the web response tests are pretty normal. Download speed tests are a little slow in the 500-700 range, but my email often will not connect again, just like back in April. Cannot put files to my website, same symptoms as April. Various other errors and malfunctions that do not normally happen when operations are normal. Things do get noticeably better after 9:00 PM Pacific time but between 6:00 and 9:00 I can do nothing except basic browsing. The browsing is still better than it was in April, but certainly not as snappy as it was in May. These symptoms have been slowly worsening for just over a week now for me. Have not yet braved tech support for this round.
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awesome. just finished my speed test. i have a power 200 plan and here are my results.
Speed Test History
Date/Time Down(kbps)/ Up(kbps)
06/14/2012 17:22:16 364 /249
06/14/2012 17:18:47 638 /360
06/14/2012 17:15:06 76 /312
06/14/2012 17:10:53 179 /303
06/14/2012 17:07:13 466 /296
my average web page response is
Web Response History
Date/Time
Web Response Time(seconds)
06/14/2012 17:04:38 11.8
06/14/2012 16:51:31 10.8
06/14/2012 16:51:11 11.6
06/14/2012 16:50:31 16.2
06/14/2012 16:49:59 17.7
06/14/2012 16:49:28 26.3
06/14/2012 16:48:47 10.6
06/14/2012 16:48:26 4.9 -
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Hello Steven, loading a gmail page absolutely should not take you five minutes. As you may have noticed from our announcements we did have service degradation a couple of days ago which may have negatively effected your system as well. Are these response tests from then? If so, please run another set of tests so we can work off of the latest information to make our diagnosis as accurate as possible. Please let me know what your results are. Thanks, Sara
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I’m
frustrated
I have completed y first 2 year contract. If I can't get better service soon, I will drop Hughesnet & find another source! Pages freeze, I lose connection, slow to the point of making me angry download... Just NOT worth what I pay!!!!!!!!!! I can not spend 2 hours on the phone with tech support that is not helpful!! They even sound like they don't believe me when I say I have disconnected my computer from the modem & there is NOT a wireless network being used. I don't have cell phones, laptops or other computers running on my modem. Haven't checked my speeds or all the other stuff other people are checking. More trouble than it's worth...- view 8 more comments
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ambnt1, we can try to access your account in a different manner. Please send your account number or the phone number associated with your account, the name on the account, your community name (ambnt1) and a link to this thread to communitysupport@hughes.com. Thank you, Sara
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ambnt1, I haven't seen your email yet and I want to make sure I don't miss it. Please feel free to post a response once you email your information. Thank you, Sara
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I’m
frustrated
That's the problem, how can all of us basicly have the same issue. Which started around april 1, 2012. BE OUR PROBLEM. With responses like "Training issues", "help down the road" sounds like there just trying to bandaide the problem. A problem that I'm beginning to believe they are aware of. Where is the pride in this company and there employees to solve the issues.
Problem: during certain times of the day around 5:00pm to 10:00pm (CT) approx. the internet becomes unusable bogs down. Come on folks, fix it. Show your pride!- view 2 more comments
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Corrosive: So Hughes is basically lying about being able to deliver to new customers then .. that's false advertising... And I know lots of people who have other ISP 's and they don't have the problems I have at peak hours .. they can get internet radio and view Youtube and have more than 2 tabs up at once .. SO >>>>>>>they throttle bandwidth on a regular basis , and lately it's been getting worse because they have been adding new customers and are trying to get GEN 4 up and running , ignoring most concerns and referring people to tech support or wherever to skirt the real issue , hoping that they can throw a bunch of customers onto GEN 4 thus alleviating the congestion on the old bird.....they were slow before , now it's getting ridiculous
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Connie and ambnt, we're here to help please post your latest case numbers so I can look into your accounts to make sure your set up is up to spec. Thank you, Sara
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Hi I am a Mexican Hughesnet Installer and just for the record here in Mexico i have clients complaining that between 5 pm and 8 pm they can't browse or use the Windows Live Messenger , I have tried different satellites SATMEX V, VI, AMC9, G25, HOR1 and in all of those satellites they have the same problems.
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Cesar, thanks for writing in... I'll put you in touch with our install group and we will provide some assistance. Please send your contact information to communitysupport@hughes.com. Thanks, Sara
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Here's a good one, e-mailed tech support about the above issue. "About the internet becoming bogged down between 5p-10p" Their reply "I understand you are having e-mail problems", "Follow these steps". Come on folks. "E-mail" was not even mentioned in the comment section.
Sara - Guess you need to do a better job with the coaching! Or who every does the coaching. Guess you guys contract that out too. -
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I've had slow to no internt since February of this year. It is so bad that I cannot even open myhughesnet.com. It takes several tries to download email each day. We used to download a television show once a week during the "free" download hours but, even that ended in Feburary. My daughter hasn't been able to download her email in over two weeks, my son can't update or load games or music. We've been customers for 5 years...we pay over $70 a month...and can't even get email! Dial-up is faster. I have been waiting for the "new" sattelite to improve things...remember it was supposed to be up and running in June (?). Since it is now almost July...we will likely cancel hughesnet and have nothing. I have to go to a WiFi spot to do anyting anyway. Might as well save $70 a month! And, yes, I have contacted customer service several times, gotten a new modem, everything.
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Susan, Please don't be offended by what I am about to say. I don't like it when they (cust. serv. or anyone) tell me the problem might be in my computer. Recently, it turned out to be. I had a "protective" program running constantly & it caused my whole computer to run slow. I had to wait for even solitaire to load. I uninstalled the offensive program. While my internet speed didn't improve much more than a little bit, I did see improvement in my whole computing experience. My CPU was running @ 100% until I uninstalled the program. Now it runs from 3-25 %. I had run several virus scans, quarantined the ones that couldn't be deleted & felt quite certain that my computer was virus-free. It doesn't work out so well very often for me, but this time was good. I still have to wait several seconds for emails or most web pages to load. It is better than it was for over 2 months! Just in case this might help you, I wanted to share. Good luck. :D
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1Hi Paula Lynch
Nice response to Susan Bailey, could very well be a computer problem.
I would ask if another computer is available to rule that out.
Hard to diagnosis a problem without knowing which modem or speed tests done or being in FAP since February might be odd ?
Quote "my son can't update or load games or music" good grief some game downloads are more than 2GB, not sure I'd rule out FAP until knowing http://www.systemcontrolcenter.com/ then click Download Status
Gotta start somewhere-
Yes marsh, many don't realize game size or multiple music file size. Probably in FAP mode and don't even know it.
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And I know slow speeds with my crappy 127W satellite but I do know how to manage my allowance. Is hard to download files for me right now with speeds all over the place.
I have been elevated to super tech support so I guess I should be happy. OK, I'm happy. -
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Looks like Wild Blue, has a new customer on the horizon. Can't keep dealing with the slow speeds, took 10min just to get the community page to come up.
Bad Customer Service, No pride in themselves, or the job they do! Should be Hughes Nets Company Slogan....- view 4 more comments
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Hi sgoshe
Ouch being on the NO call list, I'm not gentle with my words via telephone solicitation is my only exception to the rule otherwise very calm and behaved haha
Then quickly reported https://complaints.donotcall.gov/comp... so easy
Just replied to another thread respect is earned not given -
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and that's where I'm at with the techs and customer service of hughes net. Multiple hang ups, rude techs, pull and replace equipment charges, sending service man out, then charging me $125. For a service that was not needed, nor autorized. Taking two weeks to get it credited back to my account (No refund), Told I would be given 5 days credit for poor internet service. Still hasn't been credited to my account. Bottom line NO ONE at hughes net with all the case numbers assigned to my account has made an effort to solve, fix, or even get involved with resolving this issue and this issue has been ongoing since April, 2012.... Prior to that I had no problem with my service, also kind of strange that it started when my two year contract ran out. Then being stuck with that service because Satelite is my only avenue for internet service where I live.
Yes I'm looking into Wild Blue, and will probably be going to them. Until then the responses will keep coming. By the way I've never commented to any companys service nor had a problem that would cause me to strike back until now. -
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I’m
frustrated
My download speeds have always been slow, but this past week has been really bad. My husband couldn't get any work done (and he even tried working in the middle of the night). I used two tokens in one afternoon in an effort to download a program for work, but I kept getting disconnected before completing the download. Customer service could only advise me to try tokens for speed and was so confused herself that I didn't bother to explain my problem any further with her.
I live in Sullivan county--is there no hope for better service?-
Hi Christine, what system are you on? The 7000 or the 9000?
Have you built a speed test history using the HughesNet speed test? -
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Hi Christine Wong
Welcome to the forum so I have no clue what modem 7000 or 9000 you have ?
Have you called the 800 number ?
Speed test history will help trouble shoot the problem being slow the Hindi Indians need something to start with http://consumer.performancetests.hugh... is what should be done.
Repeat the test during hours of being slow
Otherwise as a volunteer have NO clue to help
Off to Google what Sullivan county IS ?- view 2 more comments
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No matter what HN claims their speed tests aren't going to be anywhere close to what your actual download speed is, when the tests runs, the highest it goes is downloading and uploading 4MB, which isnt going to show any kind of flux in the speeds. You aren't going to get any kind of accuracy unless your download something big, then you can actually watch the flux in the speed. I ran the test 5 times like it said, and it was averaged aroun 383 kb/s download, but if I were to download something big, say 50-100MB the speed wouldn't be anywhere near that.
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Hi Logan, I agree there is flux normally as the system tries to balance the load on the satellite at any given point in time. Basic customers like myself, especially on the 7000s, are not going to get fantastic speeds 24/7. I see peaks of about 1.1Mb/s and low around the 383 kb/s you mention.
But if you have consistently low speeds below 200 kb/s, and keep a record of it with their speed test, they will do what they can to fix it. And run the tests at different times of the day. I know from recent first hand experience. -
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Logan Wilcox
Must totally disagree, HN tests are the only one I can get a fairly true reading.
My speed test sites total of 21 and mostly are a comedy.
Proven because of the compression used by HN the others are worthless.
If you want a true test then go to a dedicated server like http://www.filehippo.com/
NOT a You Tube video.
A current tests done within a minute for accuracy.
As long as you understand 8 bits to the Byte 281KB/s times 8 = 2248kb/s using File Hippo.
Both well within tolerance, believe or not then lets talk
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File Hippo real life
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HN test
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Then Exede and your future is Gen4 to give you a better grasp how fast
13,600kb/s
.
Proof is in the pudding or a picture says a thousand words
just the facts.
HN
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marsh_0x, I went and tryed to dowload the same file you just pictured above, and when I was downloading it, the fastest the download speed reached was 49.9kbps, and I am not over my allowence. -
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I have been having the same speed issues over the last month. I have the Pro Plus plan which advertises up to 1600 kbs down and 250 up. I know the key word is "up to" but I ran a series of speed tests and averaged 840 kbs down and 92 up. I used to average 230 kbs download speed from trusted sites like Microsoft.com but lately it's been around 90 kbs. I tried bypassing the router, resetting the modem several times with no luck. And this speed test was done during non "peak" hours at 3AM. My signal strength has weakened some at 75 so not sure if this is the problem. I have the HN7000S modem. Any ideas????
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Shanta and Mike, please post your latest case numbers so I can look into your account details.
Mike from your speed comments above it sure sounds like we need to connect ASAP. If by change you haven't called us yet please do so at 866 347 3292 so we can troubleshoot in real time and if you still need my help please post your case number. Thank you, Sara- view 2 more comments
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Well it's been an eventful 7 years but I just called Exede and they are coming out to install on Friday. I;m done with the slow speeds. They also just implimented a free time between 12AM to 5AM eastern time which Hughenet is going away from which was a huge selling point for me. Hughesnet needs to sit up and take notice that there is some competition out there and they can't just continue to treat their long time customers like crap and deliver a crappy product.
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Mike, I'm sorry about your wife's mom.
We really need to run real time troubleshooting on your system to make sure your set up is still up to spec, there's only so much you can do from home without a technician's assistance. Our centers are available to troubleshoot 24 hours a day 7 days a week. Please give us a call at 866 347 3292. If you would prefer to I schedule a call back I can do that as well but I'd need your account information.... you can send your account information to communitysupport@hughes.com. Please be sure that you include the account number or the phone number on the account, the name on the account, your community name (Mike Marshall) and a link to this thread. I'm confident we can address this. Thank you, Sara -
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I’m
still pissed
sara it is pointless. the ideal of paying eighty plus for something that has limits is pretty crappy and has the speed of less than a turtle. i was sold a bad bill of goods it's just a bad product and I am looking forward to returning to my previous provider this week , something I never thought I would say. I spent Sunday talking to two reps and no resolution including the accounts management and tech teams. With school and work, I need a reliable service and this has proven anything but and have only had since Aug. 8. It it rains, no service. that's not dependability. And tokens????? WTF.- view 7 more comments
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Hey Corrosive
I see looking back over some of your post, you appear to be a trouble maker. Pushing for a defensive response from those that have real issues with a service they pay hard earned money for. So when your parents or the government stops paying for your service and you have to cough that cash up on your own, well your tune will change then.
WOW, you must be one of those progressive liberals. Nobody is correct but you. So get over your self. -
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How exactly am I a trouble maker, except towards those that wish to bash others and make claims? I earned my money to pay for my service which ranges from 80 to 150 per month depending on my needs, I don't sit and live on the nice little package the government had setup for western citizens. I suggest not trying to tell me which political side I am on either, as you could be very wrong.
All I did was to tell you to get over it, and stop saying x person works for this company when they are in fact retired and served this country for your freedoms. And by get over it, I mean the fact that there are people who support this company just as much as people who hate it posting here. -
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This last time I contacted Hughes was the only pleasent contact I've had. The service was fast and may have totally corrected the problem, but weather and fire/smoke may be contributing. I am not a total believer in your companies' turn around as I've had 4years of frustration. At this moment, if another servicer was available I'd be history.
Joan Fernandez -
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I’m
sad, confused, very frustrated
Ah, HughesNet. It's good to see that it's not just me who has speed problems. 2 and 1/2 years with HN now, and it's been very,very frustrating. I've spent what seems like days and days on the phone with very polite but hard to understand people from India telling me to "unplug my modem"...and even more time with the tier 2 folks in my country telling me that they are "looking into my problem". I've given up. I don't have any other choices except dial-up and HN is sometimes better than that. I have a decent level of tech savvy (IT dude), so I am somewhat insulted by the phone support, but I realize they are limited to what they can do or say. I understand the limitations of satellite internet, and can accept the high latency and occasional weather slowdown or outage. What I cannot accept is consistently slow, slow speeds during the day and even slower speeds during the first few hours of the Download Zone time period. I have learned to be patient and wait for the last hour of the Download Zone which is the only time I get my full advertised speed. Only 1 hour a day of the speed I pay $80 a month for. But I have no other choice. -
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I’m
pissed
I agree with the unhappy customers on this forum. I've been with HN for a little over a year now and have had a terrible, terrible experience thus far. I moved to a rural area from Seattle where I was paying $50/month for 12Mbs plus cable, so this is beyond frustrating. At over $90/month I should at least receive speeds close to the 2 Mbs I signed up for, but this has yet to happen. My speeds are almost always below .5 Mbs, and that's including "free download" times. If I had any other options I would have left HN a long time ago, but once you upgrade to the higher speeds, the 2 year contract makes it entirely way too expensive to drop the service.
I call on occasion, hoping to hear that its a temporary problem, but get the same spiel from very polite, albeit misguided, Indian employees (restart modem, router, computer, bypass router, etc). Although I appreciate their politeness, I only call after I do all of those things on my own, but there's no point in yelling at people who aren't responsible. I just don't understand why the "faster" packages are offered if the higher speeds are never received. If your company can't provide speeds comparable to other companies then admit that and charge less. Don't con customers into paying for the idea of decent internet.
I feel bad for the employees of this company who have to deal with upset customers all the time, but if you have any say in the matter, PLEASE communicate the need for better service with whoever is above you. I'm not going to shoot the messenger, but this situation is ridiculous.
PS- I wrote this post while trying to watch a 20 minute video online. 40 minutes in I'm about 8 minutes into the video and no end in sight. So much for the "free download zone"... -
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I've been having a similar problem. I start a file download and it starts nice, maybe 150 to 200 kbps but then i watch it drop slower and slower as it progresses. in many instances it will stop all together and lock up or cancel the download on it's own. sometimes it will try to putter along at 2-8 kbps for a long time.
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Hello Joseph, have you run some speed tests? If not, please do and once you have a few records (preferably at different times of the day) please give us a call at 866 427 3292. If you've already done all this and still can't get your concerns addressed please post your latest case number so I can look into your account to see what could be going on. Thank you, Sara
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I’m
thankful
1I have been with HN for about 4 years now and I had the HN7000S which was so slow and it would always freeze. I was always calling tech support and they would tell me the same thing all the time, unplug the modem, which it never changed anything. About a week ago I finally talked to someone that actually told me I could upgrade to the 9000, which all of the other times I called there was no mention to an upgrade. Well, about 3 days ago they installed the 9000 and I cannot believe the difference. So far I have not had any problems and the speeds are a lot faster than they were, even though they told me it was the same speed I had before. If it is, then the HN7000S had not been working right since I had it. I have really enjoyed being on my computer now, where before I very seldom got on it.
Give them a call and ask them about the 9000. Have a good day. -
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Shawna, I'm glad to hear this. Thank you for letting us know. Sara
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EMPLOYEE
