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happy I’m Curious

What changes would you like to see to the Fair Access Policy?

As you've probably seen in the news, many providers are now using a Fair Access Policy in order to provide the best internet experience to as many users as possible, while protecting shared resources from the heaviest users.

You may not realize it, but the top few percent of users consume nearly half of all of the bandwidth in the service. The Fair Access Policy ensures that these users do not negatively impact the performance of everyone else.

In order to make the policy as painless as possible, Hughes provides a variety of tools and capabilities to help you monitor and manage your usage. For example, the Status Meter application is available for Windows and Mac OS X, and provides real-time information on your remaining Download Allowance. In addition, it provides easy, one-click access to Restore Tokens, which can be used to instantly refill your allowance and get you back up to speed. Best of all, all users are granted one free Restore Token each month on their billing date, and Hughes has special offers for additional free tokens periodically. Currently, if you convert your payment method to Direct Debit, you'll receive 3 FREE Restore Tokens when we collect your first payment.

But, we understand that it's still frustrating to be slowed down when you need to use your service, so Hughes is looking for your input in this area. What other changes or tools would you like to see?

Thanks!
Patrick
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  • togoenator
    Michael, I agree completely! When I first heard about the new satellite, it was supposed to be operational first quarter 2012, now I'm not too sure, as first quarter is almost over. Has anyone heard anything new?
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  • The launch I though was supposed to be scheduled for late June/early July and Jupiter to go online August September - I could be wrong :)
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  • Don Bradner
    The problem is getting a launch slot. They don't have one yet, so nothing can proceed until they do. The various sites around the net that show what is being launched and when have these three designations for Jupiter:

    April ??
    Mid 2012
    2012 ???

    Hughes does not control this, so they don't know either.
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  • Scott Mattison
    Ok got a call back from tier 4 tech support Thursday he said the problem should be fixed in 2 days he would call back within a week to check and see if its better .I did a web response last nite still running in the 25 second range just too slow.Will check again to nite.
    really what good is Sara being on the forum she will not response to anything just saying.
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  • If u know me, u know
    sad I’m angry!
    1
    They could start by not lying to future customers, and supporting the ones they have. Evey time I see a Hughes commercial, it makes me sick! They pretend that you will be able to watch videos, download music, everything people who have DSL or cable can do... LIES!!!!!

    And now, my bucket isn't even refilling at the rate it used to. Used to be it built back up at a rate of 6% an hour, meaning that by the time I got home from work, I'd have enough internet for the evening. Now it's less than half that refresh rate. I hate Hughes, but I'm a hostage and they know it. No one would choose Hughes if they had a decent alternative.
    • Sounds like you just got the new, double-sized bucket, which indeed fills at half the rate, and would take two days to be completely full. Worth complaining about, right? Check your FAP page in your modem, or any other way to see something besides percentage.

      Reports are trickling in of 7000 users getting the new bucket; so far it appears that most are on satellite 91. How about you?
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  • togoenator
    1
    Here is something else strange. My reload time used to be sometime during the night, then it was 11am, now it's 2pm (central time.) I haven't gone over my allowance or used a token in more than 5 months. Haven't even gone down to the 525 plan allowance. Don't understand.
    Anyone have a clue?
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  • Lisa C.
    1
    system updates on there end it happens it will change to time of refill everytime
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  • Elmer Lee
    I'll tell you what I'd like to see. A 'restore token' that actually puts some download allowance on! I've used TWO of them in the last three days, because they've only put me back to 40% of my allowance! WTH is this all about?

    I can't wait until the day I am able to tell these people to shove this crappy system.
    • and with the way you've been acting on this forum today, i'm sure hughes can't wait to get rid of you either
    • You realize Elmer that the restore tokens actually DO refill your plan allowance - If you notice your download bucket is DOUBLE what you paid for when you signed up.. If Hughes was going to issue tokens that refill buckets to the 100% mark, then we would ALL be tanked, period. You think the service is slow at times now? Ha - wait till you have 600,000 people using twice the bandwidth. Might as well call it WildHughes or BlueNet. Another thought is to stop trying to download torrents or watching Netflix during the day or whatever it is causing you to FAP daily. Just a idea -
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  • notechsupport
    2
    Getting back on topic - I see nothing wrong with the FAP policy just as long as its updated to current real world use. My FAP is 350MB a day which is ridiculous. Just recently I had a Windows update that was 280MB and an Antivirus update that was 80MB in one day that put me over the limit without using the internet for any other reason. If updating your computer puts you over FAP then there is a problem.

    I recently purchased a power supply for my computer that came with a free downloadable game. The game is "Batman: Arkham Asylum" which downloads through "Steam" and is 16GB in size. If software companies think that this is a viable distribution method then Hughes should step up their game. I'm not saying that FAP should be 16GB a day but 350MB is very antiquated. Other broadband providers support these massive downloads. These are not people illegally or excessively using bandwidth they are normal users.

    I also had the pleasure of living in SF with 20Mbps download where we had Netflix and Hulu on a media server with at least 4 computers totaling 4GB daily download. Again I am not saying this is the norm. but its a consideration that Hughes has to take into account.

    I have already seen many reports of WildBlue users who stepped up to their new service that offered 10x speed but maintained legacy FAP restrictions. So they had faster internet but burned through it 10x times faster. That is not the way to go.

    FAP should at least mirror download speeds. When Hughes rolls out their new satellite that offers 10x download then the FAP should also be raised 10x.
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    • notechsupport
      You heard wrong and will quote you ""I have already seen many reports of WildBlue users who stepped up to their new service that offered 10x speed but maintained legacy FAP restrictions""

      My/Our WB Excede FAP meter is broken so nobody has been FAP ed, a FACT.
      Yes speed is closer to 15-17Mb/s for me and consistent if you wish.
      My guess is Excede will be gentle on users especially after Jupiter Gen4 comes online for competition.

      Really step up to the plate for 525MB plan, with rollover is 1050MB downloads you want/need or use a free download manager or be a night owl and have some serious fun.
      The ball is in your park
    • hi marsh_0x some of us allready have the 525MB plan with rollover 1050MB and its still to slow to do anything you want no games no movies no youtube NO NOTHING>> so i dont see it helping much at all
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  • Cherie Kuehlewind Guinn
    sad I’m frustrated
    Because of such a limited FAP I am forced to tether my cell phone. I am very fortunate to have an unlimited data plan with Verizon. I also want to state the speed is very good on the cell tether. Just saying......................
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    • David, there are very few universal truths when it comes to internet service. AT&T is known for causing trouble with people who tether; Verizon isn't. No written or unwritten policy. In early February I was lucky enough to be in a 4G area getting 20Mbps speeds - I racked up over 50GB on my tethered unlimited account downloading everything I could think of! :) not a peep from Verizon.

      Everything changes over time, of course. I fully expect Verizon to do away with unlimited accounts (they did away with them for new accounts more than a year ago) that are currently grandfathered in. AT&T did it, so eventually Verizon will follow. But for now...
    • Hi Robert Bibey
      Odd I also have a Cellcom G3 wireless router $39.95 with 50GB, speeds around 700kb/s, take it along if I go mobile is a rare event.

      WB Excede is running 17Mb/s and HN is 1.4Mbps except for some peak hours.
      Neighbor is still maintain 4Gb/s happy for her.
      Ouch probably will upgrade to Jupiter.

      Answer to your question is because I have the best of 3 worlds beside my country life and I can being a hermit play with life haha
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  • spiderman13130
    FAP bites hard because I've had problems from the beginning of my service from Hughes net. my satellite was damaged by rain water in the eye beam. They put it on our house on wood instead of a pole like we asked. They said free of charge to move, but when they came they wanted over $300.00 to move it. The service stinks for online games like Wizard 101 and War Craft. The download allowance should not have been made. Unlimited downloads should be approved. I cannot download updates to windows or virus scanners. I cannot even download STAR TREK ONLINE 3 gig file geez.
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  • Cherie Kuehlewind Guinn
    I had someone else put in the poles for Hughes and Directv. I am glad I did, When the original equipment was installed on the roof we had so many problems. New roof, so no way would I allow an amateur to do that again. Windows updates on the F.A.P. are a silly concept, as they are very large. I had to comment as I love Beta testing---it is a joke on this setup. I really wish more people would join this forum. BTW, I am so angry at myself for signing the contract in the beginning. I did not pay attention to the fact that I am paying $9.99 @ month for the HN9000 modem. Heck I could replace it for half of the contract price on EBAY and reduce my monthly bill but they will not allow it. However, Directv will allow it without a penalty, you just need to activate it with them. I am pretty happy with Directv. Very UNHAPPY with Hughes.
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  • Scott Mattison
    I will be so glad when I can dump this bunch!!!!!!!!!!!!!!!!
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  • marsh_0x
    Scott Mattison
    Don't we all but dial up is not an option nor selling out and move to civilization will not happen
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