20.2.1 - Not receiving Management Services (MS) messages

  • Question
  • Updated 2 years ago
  • Answered
This my new system control message after tech support tried to fix ??
What does it mean ??
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James Purcell

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Posted 2 years ago

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Official Response
Melissa, it's not just that you are not listed on the account; it's also because the account holder has never actually called technical support for any concerns. I do not even see a record of you personally ever calling the 866 number or working with support at all.

We can't help if we do not know that a concern exists. We need to be contacted in order to troubleshoot and get things worked out. We are standing by to troubleshoot and to work out all your system concerns so please have the account holder give us a call.