20.2.1 - Not receiving Management Services (MS) messages

This my new system control message after tech support tried to fix ??
What does it mean ??
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  • 2
    I just started getting the 20.2.1 error any thoughts on this one?
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  • James and Melissa, I'm sorry for the delayed reply. Where and when do you see this message and what systems are you on?
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  • 3
    Melissa seems like you post got lost in the black hole. But at last after a month you got an acknowledgement and "I'm sorry". Melissa I'm sure after 3 days the last thing you wanted to hear was "I'm sorry". Your next step will be to post a case #.
    The delayed response may have been due to the overwhelming number of users trying to cancel their account and being stuck in the hoops and loops of cancellation.
    Please keep us updated here in the thread as to your process of resolving your issues. There are a number of users here to support you and look for your updates.
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  • 2
    Really difficult to believe it took a month and some days for an official response.
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  • 2
    thanks Harry to be honest I forgot about it not that it would have done much good no offense sara but so far people asking for info on the control center layout (http://192.168.0.1) haven't had much luck was hoping someone else had seen the error. Its on the advanced page marked with i , in the general tab under state code monitor (hardly ever able to view this part of the page click the + nothing happens) anyway noticed it that day couldn't get in again till today ya know new unexpected update an all. Today i have numerous errors there:
    System State Codes

    State Code Transitions Total Duration (s)
    12.3.2 2 6
    12.3.3 0 17
    12.3.4 1 5
    12.4.1 3 5
    12.6.2 6 7
    13.1.1 1 27269
    20.1.1 0 3
    20.2.1 2 889
    30.1.1 2 425
    30.2.2 0 862

    I dont have time nor the energy to deal with phone support Suz has my info somewhere. I sent it to her regarding another posts.
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  • 2
    Your welcome Melissa it looks like a few of the codes are timing errors but the one with the most errors is the Lan cable disconnected. Have you been disconnecting the Lan cable from the modem at night?
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  • Hi Melissa, I still have not received an email from you so that we can find you in the system and get all your concerns worked out. Again, please send us your account number or the phone number associated with your account, the name on your account, your community name and a link to this thread to communitysupport@hughes.com.

    Thanks,
    Suz
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  • I’m frustrated
    Hi Suz, I had to reboot my modem to get online the other day. Was finally ably to get back in to Control Center Advanced page. Since I had to reboot it lost the info I had before. Here are the codes frome yesterday :
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  • Hi Melissa, thank you for emailing me the information. I do see that you are not the account holder and that you are not listed as a contact on the account. We will need the account holder to call us at 866-347-3292 and provide us with authorization to add you as a point of contact before we can work with you directly.

    I see that the account was activated in January and that we only heard from the account holder twice in February for billing questions, but there were never any calls for technical support concerns.

    Please have the account holder give us a call at 866-347-3292, speak to us via chat http://customercare.myhughesnet.com/s... or send us an email http://customercare.myhughesnet.com/s... so that we can address your concerns.

    Thanks,
    Suz
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  • I’m frustrated
    We were unaware I as his wife I had to be authorized to speak on his behalf. Here I thought 14+ yrs entitled me to that. Also you will notice it is my email that was used to sign up for this account. He works from 4am-to sometimes as late as 7pm. But I guess he can squeeze you in on what little free time he already has! I had already told you that we had not called in anything technical as our issue at the time was billing. We hadn't called in on our technical concerns because niether one of us has the time to waste on the phone! His is a company phone mine tends to go dead and I kids. Have you ever talked on the phone with 4yr old asking a million questions its NO FUN ! Which is why perfer the forum instead.
    • Hi Melissa, unfortunately your name is nowhere on the account and is not listed as a contact. For security reasons we need the account holder to call and add you to the account. We want to protect our customers. If we did not require authorization from the account holder, then anyone with malicious intent could call or post claiming to be on the account, to have access to the account holder's personal information such as credit card information or to make service changes without the account holder's knowledge. Suz
    • Hi Suz, notice it is my email that was used to sign up for the Hughes account. It is my email listed as primary contact as his phone is a bussiness phone as stated below and in my email to you. It is also the email account registered in Customer Care Account Management. I Completely understand the security especially with billing as i also stated below. As this is not billing an doesn't change the account thought I'd post it here first. So I could understand in doing so helping him understand how to explain this issue if he was to make the call. Just thought you could look into those errors in general I guess I was wrong. Since I need to be granted permission to disscuss such issues I'll be sure to have him sqeeze in sending you an email sometime in between supper and the kids. Just to be sure so theres no other confusion should he do so using mine the primary contact or should use the Gmail account he just recently set up.
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  • Melissa 9 hours ago
    I as his wife I had to be authorized to speak on his behalf. Here I thought 14+ yrs entitled me to that.

    Yes wives do typically assume that ;)

    I had to do them same 3 times as I seem to get removed from the account. I also frequently have to tell tech support that my name is on the account because they don't initially see it.
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    • Yeah its gone from soon to you must call tech support first! I thought i'd made it clear we called billing! We were paying our bill. These errors didn't pop till after the update to Control Center. Of course I didn't call then HE PAID the bill. Like I said wanted more info first. I had no desire to try to explain this issue to the multiple levels of tech support before i knew at least somewhat what it was. Which is why I addressed it here were at least maybe another user had some sort of knowledge on such errors
    • Melissa, you have never called us for any technical support while with HughesNet. This site is not a technical support site and is not in any way intended to be used as a replacement for calling our technical support number at 866-347-3292. Thanks, Suz
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  • Melissa, it's not just that you are not listed on the account; it's also because the account holder has never actually called technical support for any concerns. I do not even see a record of you personally ever calling the 866 number or working with support at all.

    We can't help if we do not know that a concern exists. We need to be contacted in order to troubleshoot and get things worked out. We are standing by to troubleshoot and to work out all your system concerns so please have the account holder give us a call.

    Suz
    • Sure Suz you call his boss an explain to them why he has to use his work provided phone to call tech support because the mods in the forum wont address his wife. If you cant do that then email it is as per your suggestion above : Please have the account holder give us a call at 866-347-3292, speak to us via chat http://customercare.myhughesnet.com/s... or send us an email http://customercare.myhughesnet.com/s... so that we can address your concerns. I'm sure it'll be late when you recieve such email as he is currently at work an not expected home till at least 6pm.
    • Hi Melissa, unfortunately your name is nowhere on the account and is not listed as a contact. For security reasons we need the account holder to call and add you to the account. We want to protect our customers. If we did not require authorization from the account holder, then anyone with malicious intent could call or post claiming to be on the account, to have access to the account holder's personal information such as credit card information or to make service changes without the account holder's knowledge.

      Also, please note that this community is not a technical support site.

      Suz
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  • Hi James, since we haven't heard back from you regarding this specific concern in a month and we are already working with you on other threads, I will assume this topic's concern has been addressed and will mark as answered and close. If you still have additional questions or concerns, please feel free to start a new topic. Thanks, Suz
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