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I’m concerned about the state of things

"TurboPage TTMP Status" always 'Down'

There's really not much to explain. I have an HN9000 modem, and the TurboPage TTMP Status is almost always 'Down' lately (read: the past 72 hours), and disabling the TurboPage in the Advanced System Controls or restarting the modem completely does little to mitigate my inability to connect with the Internet at large.

Additionally, this comes after just recently having my modem AND dish's transmitter arm replaced, due to power surges having completely zorched (that's a technical term) the copper centerpin in the transmitter end of the SAT OUT cable (see attached photos; notice that when the SAT OUT cable was disconnected by the technician, the centerpin in it's damaged state snapped off in the transmitters female-end connector). This was not the first time this kind of damage had occurred, but because this service call was outside the scope of the six month "warranty" period of the previous call, I was charged for it.

My modem is not ported through a router, and it's plugged directly into the wall socket as instructed by the technician (I don't know why I shouldn't plug it into a surge protector, since surges have damaged two modems and dishes already).
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  • I’m Just plain irritated
    And now it would seem that my speed has been capped at 15kB/s, even though my Download Allowance is at 91% capacity.
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  • Hello Killian, were you able to connect with one of our technicians to address your speed concerns? If not, please give us a call at 866 347 3292. In reference to your installation are you concerned it was not installed properly or that your system may need added components to withstand the standard wear and tear? Thanks, Sara
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  • During the period of low speeds, I was met with the "We're receiving a lot of calls right now, try again later" message whenever I tried to call Tech Support, so I assume that whatever was affecting me was affecting a wide number of people, and the matter had probably already been brought to the attention of the right people.

    As for my equipment installation, the technician told me when replacing the transmitter on the last service call that this was something he'd seen fairly often, and it was usually due to power surges or lightning. My concern, then, is the instruction, by every technical support operator I've spoken with, to plug the modem directly into the wall socket, and not into any surge protector or UPS (with it's internal capacitors, would provide even further protection against surges and 'uneven' power flow).

    I'm also mildly irritated that this service call was something I had to pay for, when the damage wasn't caused by anything I had done, and there's also the fact that this damage and subsequent equipment replacement is identical to the previous service call. I know about the 'six month warranty period' for repairs performed on service calls, but shouldn't some repairs and replacements carry longer warranty periods than others? Especially if damage like this is caused by lightning, then it's something that would happen seasonally (at least in my part of the country), and therefore nearly annually.
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    • A battery is a capacitor, in a sense, but my point remains that I use the UPS to filter voltage spikes (positive and negative). I can understand the mentality of "let us remove from the circuit everything that is not absolutely necessary, for the purpose of troubleshooting". It would be like testing a CPU in a different motherboard to see if the CPU was faulty or the previously used motherboard.
    • Killian Goetowski
      Yes "A battery is a capacitor" is very true to smooth out the harmonics.
      Bet you will understand that, nice to be talking above the normal conversation.
      I'm here to learn more for myself and offer to others when I can.

      Hey it's your thread so can we talk so others listen ?
      I would enjoy that.
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  • Killian, I had TurboPage going down constantly which left me with no usable internet. Finally figured out how to solve it.

    First you have to disable TurboPage in the advanced panel like you have been doing.
    Then on the same panel you have a Reset option. You have to use that every time you internet cuts out or is slow.

    Disabling does not seem to reset automatically so you have to do this manually. I have found that pretty much every time my internet goes down its caused by TurboPage and this method fixes it. You do not have to disable TurboPage if it is already disabled just use reset. It takes about 15-30 seconds after its completed for the internet to become active again. Occasionally I have to do this multiple times a day (maybe Hughes is working on something) and then it goes for weeks without trouble.
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  • Last night I tried downloading a larger file, and it kept cutting out at around 4MB, each time I tried. The error I got was "Web Acceleration Client Error (504) - Suspected Satellite Link Outage". I figured as much that "Web Acceleration Client" meant the TurboPage, so I disabled it, and sure enough I was able to download the file, at full speed mind you, with no further trouble.

    "Enabling" the TurboPage, either by running the Troubleshooter or from the Advanced Menu, doesn't seem to reset the TurboPage once I've disabled it. The only way to turn it back on is to completely reboot the modem. But given recent history, it looks like I want to keep it off anyway.
    • I generally leave TurboPage off as I too get faster downloads without it. Makes sense right ;)

      What's happening is Hughes TurboPage servers are having problems and you loose internet. Their system should bypass this automatically but it does not seem to work. When you disable it this forces their system to bypass it. This works most of the time. Other times you may need to reset it too. If you cannot enable it this means that their servers are the problem. For TurboPage to work you have to have it enabled in your control panel and their servers must be up. If you enable it and it dos not come back on you will have to wait until they fix the problem and it will turn on by itself.

      You can test this out when your TurboPage is working, disable it and then enable it again. You should get it back. Rebooting will always enable it automatically. Like I said though, in my experience you are better off just having it disabled.
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  • This reply was removed on 2012-04-25.
    see the change log
    • Urban Dictionary is little better, if not worse when it comes to quality control of the 'provision of content'. Users just write down whatever they think a word means, even if they have no clue. The word 'zorch' is an onomatopoeic portmanteau of "zap" and "scorch", and stems from UK military jargon, where it moved on to become the name of England's first all-synthesizer band, and the name of a whole array of weapons in the Chex Quest games.
  • How do you disable the TurboPage? This is the longest I have been able to be online in 4 days so I hope I get an answer before it quits again.
    Bobbie
    • (These instructions pertain to the HN9000) Go into your modem's System Control Center via any web browser (the default address is either the modem's IP, usually 192.168.0.1, or www.SystemControlCenter.com; you shouldn't need to enter 'www' or '.com' for a local network location, but there you are). On the main page you'll see the list of 'lights' at the top, each corresponding to Rx and Tx information, as well as Terminal Status. Right underneath, you'll see a gray bar with "What do these controls mean?" written on it. Do the right of this "What do these...." is a small 'Wizard' icon. Click on that to enter the Advanced Control Menu.

      In the Advanced Menu, on the left-hand side, is a list of collapsible sub-menus. Click on the '+' next to 'Turbopage' to open another set of sub-menus. Click on 'Control', and then 'Enable/Reset'. This will open a dialogue box with radio buttons (like 'multiple choice' dots), asking whether you want to "Enable", "Disable", or "Reset". Select "Disable", and click "OK". The main panel should now say "Command executed....". And that's it!

      To confirm that the TurboPage really is disabled, go back to the simple "System Control Center" page (you can do this by clicking "Home" on the top-right corner of the Advanced page), then click on the green 'light' on the top-left corner, marked System Status. On the third line from the bottom, you should see "TurboPage TTMP Status", with "Disabled" right next to it.
    • Hi Killian Goetowski
      You are very good at explaining things but quoting Urban Dictionary almost got me banned on another forum years ago tho I get a laugh from some posts.

      To turn on or off is the question one must need to understand compression when and where, to any benefit when they forget to turn it back on will lead to bar you from many sites is just not my worth effort.

      Perhaps member Don dbirdman will see this and explain turbo page accelerator.
      A bit over my head to even try
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  • I’m grateful
    I didn't know who the little guy was! A wizard, you say. Wonderful! Thank you so much, Killian. Your directions are right on. I am going to save this for future reference.
    Bobbie
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  • I have experienced same problems. Disabling turbo page, as far as "hughesnet tecs" are concerned though, will slow service and browsing speeds. E-mail bbbdc@hughes.net with complaint.. It will be resolved.
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  • Zack, disabling turbo page usually does result in slower HTTP traffic, it's a cache and compression system, which means that a lot of data becomes compressed, and can be downloaded more efficiently, and sometimes if cached load quiet a bit faster than you having to grab every bit of data from the internet. There is a reason the techs don't like it being disabled, aside from that, it's only suggested to be disabled when you are actually experiencing problems. Such as logon issues to websites or in certain programs where logons are required.
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  • Disabling TurboPage did help for awhile but later in the evening I was only able to get local.
    I tried resetting the LAN but it didn't help. Right now I am not as concerned with browsing speeds as I am being able to browse.
    Any ideas?
    Bobbie
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  • I’m frustrated
    So what happens to these threads? There seems to be a lot of them, yet none are resolved.

    I don't see "turning off TurboPage" as an acceptable solution to a problem that millions are experiencing with your product, especially when it doesn't really fix anything.

    I'm pretty fed up with Hughesnet and its going to bring me great happiness when I destroy the Hughesnet equipment after my power company installs the fiber lines in my area. However, there are still hundreds of thousands of people that will still have to live with this **** you call internet.. and I feel bad for them.

    So, how about actually finding a fix for this problem?
    • Hello Shawn, I see that you joined our community today, welcome!
      I'm happy to help in any way that I can. Since this thread is a year old please start a new conversation and elaborate on your specific concerns. Case numbers help as they allow us to access your account information and see site specific information that will guide us to a resolution. I look forward to your reply. Thank you, Sara
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