Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: -it’s a subscriber-specific issue that’s been resolved/inactive for a long time -it’s inactive and doesn’t provide future value -the info is out of date Archived threads on useful topics will be updated and reposted for all to access.
Additionally, this comes after just recently having my modem AND dish's transmitter arm replaced, due to power surges having completely zorched (that's a technical term) the copper centerpin in the transmitter end of the SAT OUT cable (see attached photos; notice that when the SAT OUT cable was disconnected by the technician, the centerpin in it's damaged state snapped off in the transmitters female-end connector). This was not the first time this kind of damage had occurred, but because this service call was outside the scope of the six month "warranty" period of the previous call, I was charged for it.
My modem is not ported through a router, and it's plugged directly into the wall socket as instructed by the technician (I don't know why I shouldn't plug it into a surge protector, since surges have damaged two modems and dishes already).