Why can't I get on my bank's webpage?

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  • Updated 2 years ago
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I suddening can't get my bank web site to come up I called in to tech support but so far they couldn't help. He told me he would have someone higher up get back with me. Sence I went with Gen4 I had a problem with this and my facebook page in that case I couldn't bring up the login page.
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Thomas Hans

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Posted 2 years ago

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Harry Lindenfeld

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Hey Thomas, if you got a case # when you called in you can post it here and either Sara or Snow will connect with you and help resolve the problem. I'm not sure if they tried this with you but did you disable web acceleration in the web interface? Not sure what Browser you maybe using IE 9, if you are you may want to try a different browser to connect.
Possibly Chrome or Firefox. Remember post your case # here and Snow or Sara will help.
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Sara for Hughes

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Hello Thomas,
Harry is absolutely right.... a case number will help us access your account details and figure out what we have and haven't done in terms of troubleshooting. Please post your latest case number.

If you haven't already please try disabling your web acceleration. This thread includes instructions on how to do this.
http://community.myhughesnet.com/hugh...
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Betsy Kocsis

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We cannot get our AT&T online bill on an https page to load in IE 9, IE 10, or Chrome. Chrome gives Err 101 and IE 10 and 9 simply say the webpage cannot be displayed. Prior to Gen 4 install, we had no problems getting to this online bill. I was finally able to access the bill by driving into town (one hour round trip) and accessing the link on my tablet at a Starbucks. What settings must we change to be able to access this https page at home? I have already gone thru all the suggested fixes on Chrome and IE 10 (TLS/SSL settings, no proxy servers are involved). I look forward to your reply.

This reply was created from a merged topic originally titled
https page won't load.
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Thomas Hans

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My case no. is 33923244
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Snow

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Hi Thomas, thanks for the case number. I'll post back as soon as I have more information. Snow
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Thomas Hans

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I tried the web acceleration that didn't help. Do you have to restart the computer for that to work?
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Harry Lindenfeld

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No, the web acceleration is in the satellite modem, it's not software.

http://www.systemcontrolcenter.com/

If that didn't work now that you posted a case number either Sara or Snow will be able to help and resolve the issue.
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Betsy Kocsis

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So I need a case number to get help? Turning off web acceleration doesn't help me either.
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Ricky

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On this website you will need a case number to get help. I would just get it over with and get the number. Post it here and from what I have seen in the past it will speed up your process to get good speed.
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Snow

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Hi Betsy, Ricky is correct. Please post a recent case number so that we may access your account details and troubleshooting notes. If you haven't already, please give us a call at 866-347-3292. We are standing by to help. Snow
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Betsy Kocsis

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Is there no other way to get a case number? I was on hold for 10 minutes before a human being came on the line. She took 45 minutes to decide that the problem needed to be escalated but before she could do that (I think this is what she was intending to do, but I'm not sure since I was having difficulty understanding her), the line was disconnected. I am now on hold again for tech support with this infernal music playing. Please tell me there is another way to get a case number without going thru tech support by phone.
Oh, and after going thru the troubleshooting directions, some sites that I was viewing while on hold are no longer available. These are regular non-https sites. I repeat: please provide another way to get a case number.
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Betsy Kocsis

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I've now been on hold waiting for tech support for 20 minutes. That's my limit. I repeat: please provide another way to get a case number.
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Betsy Kocsis

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case number 33967110
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Betsy Kocsis

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After 45 minutes on the line with Gen 4 tech support, we have a new case number 33967250.
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Thomas Hans

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Have you found something to help with this problem?
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Betsy Kocsis

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In case you're asking me, Thomas, I have not found anything to help. The techs had me connect directly to the modem, modify trusted sites on the Security tab on Internet options (IE 9 Win 7) enter commands on the command prompt page, etc. We're supposed to get a call back from "level 4" tech support in 2-3 business days.
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Snow

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Hi Betsy, thank you for providing the case number. I will access your account details and troubleshooting notes and post back as soon as I have more information. Snow
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Betsy Kocsis

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We're wondering if the delays in getting to the site (caused by security measures?) are causing the problem. My husband pinged the site this a.m., and it timed out. He did get to the site once, but there was a message that we didn't get all of about a certificate problem in a box at the bottom of the screen. Then when he tried to get back on the site, we got the usual "diagnose connection problems" screen. Does any of this sound like what's happening with your link, Thomas?
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Ricky

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HI Betsy. Did any of the troubleshooting steps include trying to access these sites in Safe Mode With Networking? If not I would try that. Here is how you get into safe mode on many computers.

Reboot the computer
When it starts to come on repeatedly press F8 until you see the next screen come up.
Now use your arrow keys and highlight Safe Mode With Networking & hit Enter.
Then sign on and try to use your computer.

This will only allow necessary programs to run. If you can get to the sites in this mode you may have some security software blocking it.

I am no expert and not a hughesnet employee. I have had HughesNet since 2003 so I have dealt with a few problems. I am only looking at this from a computer standpoint. It very well be a Hughesnet issue. But at least we will have done one test that will eliminate some things.
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Betsy Kocsis

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Yes, safe mode was one of the steps we tried. We pinged it, did ns lookup and other things I can't recall right now. We put it in as a trusted site as well. Still no access. If you think of anything else, please let me know. Thanks, Rick.
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Thomas Hans

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My bank site has started to work but my email is not working right now. I can't send but I did get some email just now why I can't send I'am not sure.
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Betsy Kocsis

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Finally got thru to a human being at AT&T today -- it's their website that won't come up. That guy directed me to delete history, cookies, temp files (as I had done numerous times before), set Trusted Sites security level to Low (as low as it could be set), restart browser, type in the customer service address -- no cut and paste. The website finally loaded, although it took minutes to complete, and there were 2 security warnings about certificate problems that I had to acknowledge. There was also an IE warning box about the certificate problem and not loading everything when the page finally completed loading. However, it only worked the one time while the guy was on the phone with me. Simply would not load no matter how many times I deleted history, cookies, etc. Then I noticed your latest post to this thread, Thomas. And I had remembered reading in problem topics here about a similar problem where certain sites would only load at certain times of the day, so I tried it again, and it worked. Again, it took at least a minute to load the page. Only worked once. However, in Chrome it loads every time pretty promptly and completely without warnings. The links to the bill from the email still don't work in Chrome or IE 9, but I have some confidence that when the bill arrives next month, we have a work-around for the emailed links that won't load. Glad to hear your bank page is working. There are a lot of older threads on this forum about email not working. Maybe one of them will have something useful.

Oh, meant to ask, Thomas, if we are now able to get thru to our respective https sites, do you think this is because hughesnet tweaked something?
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Betsy Kocsis

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Back to not being unable to access the att customer service site at all, no matter which browswer we use. So far we've rec'd no call from Hughesnet, after we were promised a call in "2-3 days" by the Hughesnet rep on the phone nearly a week ago. I realize the holidays are a factor. I just want to register somewhere that we are still having the same problem. Our problem is not resolved.In addition, this site balks when I try to comment, nearly every time. I have to hit enter multiple times when that getsatisfaction interface comes up. I'm also having trouble accessing my gmail acct on gmail.com on chrome and IE. That's another https. I should also mention that my husband thinks Gen 4 has such frequent outages, he's wondering if the much improved download speed is worth it. We're still in the 30-day evaluation period. It's certainly not a seamless transition from our previous service.
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Betsy Kocsis

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isitdownnow.com says both att.com and gmail.com are up and yet I cannot access either of them.
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Ricky

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Hello Betsy, If you upgraded from a previous HughesNet system to the Gen4 you were locked into a 2 year contract when they installed and activated the account. Now for your HTTPS sites I am not having any issue. I know you have most likely done all that I will suggest and am most likely tired of doing it so many times with tech support. However if it was me I would clear out my cookies and cache. You can do it browser by browser or you can use a small program that I love called CCleaner. You can read more about it and download it at http://www.piriform.com/ccleaner . I use it all the time and it has never created a problem for me. Now you will have to re-login to all your sites as it will clear your passwords that are stored by default. You can change that though. This may not be the issue but it is quick and worth a shot. You might also get some support from a help site called DSLReports. You can give them a shot at a solution as well. Merry Christmas to you and your family.Rick
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Betsy Kocsis

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Thanks, Rick. I've been clearing out my browser history, cookies, temp internet files each time before I try; I use each browser's cleaner. Still no dice. And the thing is, we never had to do this before! Why must we do it with Gen 4? I'll look into the CCleaner. I did look on DSLReports before I came here and didn't see anything that seemed to discuss our problem. But now that we have new ones as well as the first one, I should check again. My husband seems to think we can back out of the Gen 4 upgrade even though it is indeed an upgrade, but we don't have a written contract. Thanks again for your help. Hughesnet should hire you, huh? Merry Christmas to you and yours as well!
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Ricky

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I assure you that you can not get out of the contract. I tried. There should be many post here about me trying to get out of my contract. I have been a customer with HughesNet since 2003. I was a upgrade and I was told by more then one rep. as well as the employees here, that as soon as I upgraded and it was installed and activated I was under a new 2 year contract. If not I would have been gone. Luckily my speeds have been good for most of my experience with Gen4.

This https thing is weird. I am not sure what else to suggest. Ummm????
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Thomas Hans

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Yes I think they must have done something amd now my email is working. I'm sure the problem was at their end because my site was working fine before this started and I did nothing that would have change that.
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Snow

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Hi Thomas, I'm happy to hear that both your banking and email concerns have been addressed. Please let me know if you have further concerns. We are here to help. Snow
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Sara for Hughes

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It appears the root of this concern came from a range of IP addresses being blocked by a specific bank. We worked with the bank in question and once they made the change the secure sites could be accessed once again. If anyone in this thread is still having concerns related to secure site access please post a comment letting us know. Thanks, Sara
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Harry Lindenfeld

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I'm now having logging into my online banking. I called the bank and spoke with the bank representative. They are online and have no problems. The bank is Wells Fargo. Not sure what the NOC is doing to the banks that they are blocking a range of ip address's. The bank said to contact my ISP. OKAY Hughes whats going on. Oh, and by the way I can access my bank from my web browser on my 3g phone.