Why do I have a daily download allowance and a two year contract? I do not like this internet

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Only thing I have to say about Hughes net is complaints...I do not like it, it is slow and having to use tokens instead of having inlimited internet really sucks..They put you in contracts without you even knowing it When I signed up they did not tell me I was gonna be in a 2 year contract...As soon as I find another internet where I live I am getting rid of this....
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Joanna Hardrick

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Posted 4 years ago

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kaosodin

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People as a society need to investigate and use due dilligence before they sign things without reading them,

sorry you are not happy.
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kaosodin

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i understand why you feel a bit duped. i get my self into trouble on a daily basis when i go through the ending statements i make about the service after i have set it up. i am a active installer working daily installing HughesNet. and when i speak about FAP and download times etc. the customer gets angry, and fires at me...... and i MUST calm that customer down, and hope they continue with the service. most claim they were never told.
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Cindy

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The installer was the most professional person I dealt with through all this. I can only imagine how hard it must be for an independent contractor to keep the peace between Hughes Net and the customer when they have no control over Hughes Net policies.
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marsh_0x

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Hi kao
Any thoughts to explain FAP before the trip to the site to save you some grief.
Human nature to sign on the line, I always ask what I'm signing haha I learned my lesson long ago for about $30k.

Gosh people are so click happy with the internet, such foolishness to not read the writing on the wall, so they continue to get into trouble.

Hi Cindy
Well said
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kaosodin

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no way.... i have to protect my self as a installer.... if i duscuss FAP BEFORE the install... and they decide they do not want the service.... I get hit with a loss of customer and MY completion rate goes down, and i get fired..... pure and simple...

so it comes down to feeding my family #1
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marsh_0x

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Hi kao
That makes sense, tho I use "plain and simple" a lot
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Bill Adams

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Slow? Slower than what? Do you actually have a faster service available to you at your current location?
Satellite internet has limits. Any site anywhere on the internet mentions these. Did a guy just knock on your door and sell you satellite or did you check around to see what services were available and what you were signing up for.
Now, I don't want to put you off, I actually want you to be a happy user who understands the limits of satellite internet.
We would all like it to be unlimited but it's not and it cannot be at these prices so we just have to get past that part. The contract really can't be a surprise is it considering how much money had to be invested to get you up and running?
So that leaves us with slow and this can certainly be a surprise to new users. I agree that the TV commercials are misleading but only because what we see as Broadband at work is not the same Broadband that we get via satellite. Many posters will say that HughesNet is no faster (slower even) than dial-up out of frustration. While we all know that's not true when the service is working properly (and we are not in FAP) the surfing experience is VERY different from a ground based service and takes some getting used to. Do you know what kinds of speeds you are actually getting? Maybe your system actually is not working properly and needs a health check. If you go to www.testmy.net and under the Download Tab select the Combined Upload / Download and let us know what your results are.
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GW

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Be sure to turn your Turbopage off before testing at testmy.net if you want a realistic result. I'd hate for anyone to think they're really getting over 10 Mbps on a basic plan.
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marsh_0x

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Hi GW
Thanks for saying that about TMN I have a thread asking why HN is so artificially fast that 8Mbps is my norm, I can only trust HN speed test for a reference, imagine that.
So it's an ego booster and bragging rights.

My Wild Blue continues to be accurate at less than 1.5Mbps.

Hi Kenny Dobbins
We are drifting into the tech portion to further explain ?
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Kenny Dobbins

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Turbopaging as far as I understand it is a cache a storage space.It basically downloads the most used parts of the internet.It then caches them.For users to access.It is like your browsers history feature.How you can access things offline at times...due to it being saved locally.So then its faster.ALL ISP's have a flow control like this.Some more advanced then others. Period.
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marsh_0x

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Hi Kenny
You have a very good understanding of cache, it would be a difficult read if I were to get to deep into that subject.
I have a simple 1 click free program called Disk Cleaner (purple funnel) 1.5.7 to be accurate.
Option to dump my cache is not going to happen for me.

Point was only turn off for an accurate speed test.
CA3LE Administrator knows exactly about turbo, Zeddlar found that answer...

Marsh
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GW

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Kenny, you may want to have a look at Patrick's overview of the Turbopage function toward the bottom of this thread. The inaccuracy of testmy.net with the Turbopage enabled is due to compression, not caching.

http://community.myhughesnet.com/hugh...
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Kenny Dobbins

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GW do you really think Hughesnet is the only ISP to use Proprietary DNS caching.
That is basically all Turbopaging is,as far as I understand it.
It is a cache...like your internet history in your browser but on a much much much bigger scale.
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Kenny Dobbins

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Hughesnet is designed to utilize Turbopaging.Period.
Turning it off,while it can sometimes fix issues temporarily greatly reduces the responsiveness of the connection.To say Turn it off and test is like test driving a car without a seat to sit in.
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GW

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You're not too quick on the uptake, are you? The point is: you cannot use testmy.net with the Turbopage enabled and expect to get a realistic result.

As in: ""Download Speed:: 1317 kB/s or 1.3 MB/s" and "This test of exactly 6144 kB took 4.667 seconds to complete"
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marsh_0x

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Ditto
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Kenny Dobbins

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Actually Yeah I am quick on the uptake.
But as I do not frequent this place to much.I did miss the thread from Patrick.
A thread reference in your post about why to disable Turbo Page would have help those like me to see why it is recommended.And as its 23 days old it is buried in threads.It makes it less unlikely to understand the thought pattern if one has not read Patricks post.
But its all good and I still suggest NOT using anything other then Hughesnets own speed tests.Why?Precisely the reason that has been given before.1) Hughesnet logs the data and can pin point errors and where and what the trouble is and 2) Having to disable something to test where Land based dsl tests can be run at is not going to give a accurate picture of what your system is doing.(In fact most the time all it does is upset and anger the people that run these tests.)
3) The average PC user trying to disable something in there modem can have bad results.Unless Hughesnet makes a easy button to do it leave it for advanced users or when the tech support is on the phone to walk you through it.
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GW

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I could have told you sooner but I found your disconnected dissertations to be humorous.

Here's another bone for you to chew. When your downloads, and I mean real downloads and not speed tests, slow to less than 100 kbps during peak periods, disable your hero the Turbopage and see what happens.
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Kenny Dobbins

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This is where people fail to realize what they signed when they signed for Hughes.If I am not mistaken it states "UP TO 1.0 Mbps Down" They also state speeds may vary depending on other conditions.That is the out on the contract.

Also people need to either learn how to interpret the speeds correctly.When downloading it is measure in Kbps and Plans are sold in Mbps. Or Hughes needs to clearify this for people.

Also as for Downloading a meg...1 meg a second.I have yet to see ANY dsl land based hit that type speed.There are always fluctuations.Even on my Buddies 9.0 Mbps Shentel Connection.

And as I have stated elsewhere on these forums.The Testmynet and Speedtest sites are not Hughesnet approved.Use the Hughesnet speed tests.
http://consumer.performancetests.hugh...

http://legal.hughesnet.com/
http://legal.hughesnet.com/NetworkMan...

Now with all that said go here.....http://web.forret.com/tools/bandwidth...

This is your plans Mbps...it is 1.0 Mbps...use the calculator to deduce what your down loads should be.IF you download a large file...and in fact get anywhere between 90 Kbps and 125 Kbps you are in fact getting you advertised speeds.The reason for me posting this,people always complain..."I am only getting 119 Kbps,I am not getting what I pay for" when in fact they are.
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Brittney

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yea the contract blows. I only needed this for school for another few months and now if i terminate i gott apay some big bucks...not sure what i will do after schooling is taken care of...Maybe cancel. Internet is sooo not worth the money unless you need it for a good prupose (I.E. NOT FACEBOOK, etc..) ya
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Penny Barlett

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I guess I'm an idiot...but I too wonder why there are "limits" if the service is actually available. Once I have drained my FAP limits, it takes forever just to get the HughesNet Page up so that I can access the tokens! Really, if it is available, why can't I just have it? Also, NO ONE has EVER told me how to download at night or check the amount of downloads limits I have available. YES, I did move here from an area that had DSL and Cable. I had no idea what a problem this would be...if I had known, I'm sure I would have looked for a different location. This is miserable, frustrating and darned inconvenient! Did I mention...EXPENSIVE??? I've been with HughesNet for 6 years...many calls to Customer Service (which IS improving) and had technicians to my home (all very polite) several times. But there are still things I don't know...and didn't know to ask. Really, not everyone is a technical guru and many of us have had much better service before using other providers. I've read the "how to's" and still don't get it....???? Doomed to live "off the grid" I guess...
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asdfth12

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Downloading at night isn't hard.

Start downloads before going to sleep, leave computer turned on. Check back in the morning. The downloads will use up remaining BW, go into reduced speeds, and when the FDP starts the speed will jump back up. (Free download period is from 12 to 5 am, or 1 to 6 am depending on what timezone you are in.)

Simple as that. Just download a download manager (I recommend Free Download Manager, or Jdownloader) to keep track of the downloads.

You've been with them for 6 years. A contract is for 2 years. You've had a few chances to drop Hnet if you truly wanted to.

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