Getting redirected to Guatemala. Is this a Hughesnet thing?

  • Problem
  • Updated 1 year ago
  • Solved
I noticed when I opened my browser and it loaded Google, which is my start page, it was Google Guatemala. This was in Chrome, so I tried in Firefox, got the same thing. So I ran a virus scan, then a malware detector software. After deleting Conduit of the computer it still redirected to Guatemala. So I deleted my history, cookies and anything I could from the two browsers. I still get Google thinking I'm logging in from Guatemala. So, is Hughesnet somehow bouncing me around so much that Google thinks I'm logging in from Guatemala?
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Tony Reese

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Posted 1 year ago

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katie, Official Rep

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Official Response
Google Guatemala posters- Throughout the evening we've been consulting with our engineers. At the moment, they're working on isolating the problem to determine the source as it's not clear yet where the issue lies. Thank you to those that sent in their IP address. We don't need anymore at this point. As soon as we have something to share with you we will. Know that we are staying in constant touch with the engineers in our operations team until this is resolved.
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katie, Official Rep

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Official Response
Google Guatemala -Status Update:
While we investigate, take a look at this help page on exactly this issue at Google that may help you. It has fixes to set your browser cookies to the correct location.

https://support.google.com/websearch/...
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katie, Official Rep

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Official Response
Folks, just to let you know, I've been reporting your updates to engineering, particularly for those of you that are not able to find the Google link helpful.
The team is working it and you'll be updated soon as we are able. Thank you for your patience.
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katie, Official Rep

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Google Guatemala- Update
Our engineers have been able to reproduce the problem in our operations center and have sent the bug details to Google. Google reports they are processing a redirect command to resolve the issue. We’ve been told Comcast customers are also seeing the problem with Google.
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katie, Official Rep

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Official Response
Google Guatemala Update:
We continue to look to Google’s engineering team for resolution. We know other ISPs have this problem with Google and are in the same situation. In the interim, we’re redirecting groups of IP addresses we believe may be impacted. This should be completed by tomorrow morning.

Our international internet traffic expert tells us that frequently this is resolved by the customer running an updated version of his/her malware software, cleaning up new emerging viruses. Please try this.

In addition, please use this link to get the IP address google sees from your system.
https://www.google.com/search?q=what+...

Post that IP address back to the community so we can see how these IP addresses relate to each other. We’re looking for patterns. (NB: This is different link from the one we provided you last week.)

Finally, we’re still unable to identify some of you impacted by this problem as we haven’t heard back on follow up references. To be included in our troubleshooting efforts we need a support case number from our support center (866-347-3292) or an email from you to communitysupport@hughes.com with your account number or billing telephone number. We’ve identified all except-
• Chelsea Hall
• Kirsten Ekstrom
• AdviceToShare

Note to Donna Franzen – We see you on this thread but are unable to tell if you are experiencing the Google Guatemala problem. Please let us know.

Again, thank you for your patience and for working with us in the Community.
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katie, Official Rep

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Official Response
Looking For Google Guatemala Updates From You -
I can see this problem has been resolved for some of you. We want to keep this in focus with our engineers. So, if you are still being redirected to Google Guatemala please post here and let us know.