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If I pay for HughesNet Voice, then in the future my system goes out/down how will HughesNet know to send out a service tech if I cannot call HughesNet Tech Support? If I've missed something I apologize for wasting the Hughes Team's time, but I did allot of research on this topic, and could not find any solution for this problem. I have a home based business to keep running, so it's important for me to contact tech support immediately if my system fails; so I want to be certain I won't run into this problem before I agree to this new service.
Will Tech Support automatically know my system is down, and send someone out, or will I still be responsible for contacting hughes to let them know my system is down?
Also, anytime an service tech has been scheduled to come out, they have always called the very morning of the scheduled repair, but if you happen to not answer the phone, then they don't come out, which means your system does not get fixed on that day. If you do not answer the phone the following morning then they never come out until they speak to you first to make sure someone will be on site when they arrive. So with HughesNet Voice installed, would the service tech be notified that my phone is not working since my service is down, therefore he would just have to drive out anyway, or would he never show up to do the repair?
Again, sorry if these questions have already been answered someplace, or if I'm missing the obvious, but these seem like legitimate concerns for myself, or anyone else thinking of subscribing to HughesNet's Voice service.
Hopefully someone can shed some light on these questions.
Thanks in advance.