How do I cancel my service?

  • Question
  • Updated 2 years ago
  • Answered
can you send me an email regarding how to cancel my service and how much it would be? I am not 100% satisfied with my internet service.
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Patty Nell Carmack

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  • frustrated

Posted 3 years ago

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kaosodin

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sorry to hear that friend, how long have you had the service if you dont mind me asking?
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Patty Nell Carmack

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Well what happened is that I used my neighbor's wifi for my kindle fire and realized how much faster her internet is and the fact that I can watch netflix with her internet and I can not on hughesnet. I am leaning towards going with NGL internet which is what she has but I wanted to know what it is going to cost me to get out of my hughesnet service.
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Charles Scott, Champion

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How much longer you have remaining on your contract in months?
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Sara for Hughes

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Patty, I'm sorry to hear you're considering canceling. Please give us a call at 866 347 3292 so we can talk about your options and if you still decide to cancel process the cancellation. Thank you, Sara
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Patty Nell Carmack

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I have about 15 months left. I called yesterday and talked to someone. She was very nice and helpful and I haven't decided yet because she was so helpful :) I just wanted to see exactly how much I could get out of this for if I do choose to cancel. Still not sure yet. She told me big things are coming but I am not sure at this time.
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Jeremy Marlow

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Sara please contact me as well an convince me why i shouldn't leave immediately. i am only two days into my service and already having a completely horrible experience! cant watch Netflix for 60 $ a month i was using my cell phone WiFi and getting faster results. i have been advised to quit service immediately. please tell me why to stay. A lot of work went into setting all this up but i need more data! for cheaper than Hughes net offers!
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Patty Nell Carmack

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Jeremy.....I am in the SAME boat and now no one is emailing me back with a price to end my contract. With such dissatisfaction they shouldn't charge anything in my opinion.
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marsh_0x

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Hi
If this link helps you http://legal.hughesnet.com/ForBusines...

Call the 800 number, the Indians are quite good with those easy things.
They will offer a deal to stay with HN.
Hopefully Sara or Katie sees this thread and will respond
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katie, Official Rep

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Patty - If the support line ensured your connection was sound and your signal strong, there are other options for support. Please send your account number and this link to community.myhughesnet.com.

Jeremy, let me start out by saying, if one of our sales representatives sold you HughesNet for Netflix - our apologies. And, if that's the only reason you purchased HughesNet, then I do encourage you to contact our supprt line and cancel before 30 days of service. Your HughesNet satellite internet is not suited to the streaming video of Netflix. While our new GEN4 service will accommodate those speeds, the bandwidth limitations today simply cannot support movies the way you and I expect.
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Patty Nell Carmack

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WOW............can someone just email me a price on my cancellation if I choose to cancel at this time??????????????????????????????????????????????????
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Sara for Hughes

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Hi Patty, I'm glad to hear our technical support was helpful. Early termination fees depend on a number of factors so we'll need your information to pull up your account details. Please send your account number or the phone number associated with your account, the name on the account and a link to this thread to communisupport@hughes.com. Thank you, Sara

Jeremy, exactly as Katie stated above; our service is not recommended for streaming video such as netflix and hulu. If this is your primary intent please give us a call at 866 347 3292 to discuss your options. I see you touched base with our support today to modify your plan, I hope you find your connection more suitable with the new plan. If not, please reach out to us at 866 347 3292 before your first 30 days of service expire. Thank you, Sara
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Patty Nell Carmack

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Okay........I sent an email to the link above on 6/18/12 at 340 pm and noone has opened it yet. So now what?? All I want is for someone to email me the final cost if I choose to cancel!! If I don't get an email I may just cancel and not even care how much I owe!!
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Sara for Hughes, Official Rep

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Patty, I just double-checked and do not see an email from you. Please resent and be sure that you include "our account number or the phone number associated with your account, the name on the account and a link to this thread". Thanks, Sara
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marsh_0x

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Hi Patty Nell Carmack
A local friend also with the 9000 modem SBS3
Pays $8 a month for Netflix via the mail watches all he wishes, quite a bargain.
Also a retired Nam vet like me so we can be night owls, also uses Hulu during the free 5 hour zone.

So do you have other options for the internet or back to dial up ?

Wise to have Dish Network $29.95 for that type of entertainment.
You need to form priorities
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Patty Nell Carmack

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It's all good cancelled my service and going with another provider. Shouldn't HAVE to use it only during the free time zone. With other service I can do anytime I want.
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marsh_0x

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Thanks for the reply Patty
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Sara for Hughes

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Patty, thanks for your response and update. I did review your sales call which revealed that our agent disclosed the challenges involved with using a satellite service to stream video (Netflix in particular). I hope you're able to fulfill this need with your new provider. Thank you, Sara
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Happy Grandma

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I wanted fast internet speed. Hughesnet Sales agent said it would handle several computers and watching Netflix would be no problem. So I purchased equipment, paid extra for dish distance, & purchased the wireless router recommened by installers. ($$$$) After, 2 weeks, I thought my computer was messed up it was so slow so I had it checked out . They found nothing wrong. ($) Said it must be my internet service. Called Hughesnet support,and after long wait, hung up and sent email. Tried their recommendations. No improvement. . Called again.... Long wait. Sent email that I hated their internet service and wanted to cancel. They responded that they would call me. Nothing. Called back to number provided. Long wait. Hung up on me. Called again. Told them I wanted to cancel. Somehow they increased speed. I said if it didn't keep working this well, to document that I wanted to cancel. Speed slowed again. Called back to cancel. They disconnected me several times.. After 4 hours of frustration, they tried to get me to upgrade. I was paying 60+ already! Said, I wanted to cancel. He said would send out rep. Rep said it was the wireless router - the same one they recommended ($$) Speed increased some when he changed a wire...but before he was out of sight my son couldn't connect since my husband was on his computer. Fuming, I called again to cancel and they said I owed $400 cancellation since it was past 30 days despite my numerous customer support calls and trying to cancel. I said they could come get the equipment but I would not pay another dime. I called another company. Guess what? They gave me excellent customer service, support provided a number to call if disconnected, and the speed handles all my needs. BUT, I am now being harrassed for the cancellation fee!
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Suz

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Hi Patty, since we haven't heard back from you in 10 months I will assume that your question has been answered and have taken the liberty of closing this thread. Suz

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