I’m undecided

HugesNet Gen 4 - when - how - cost?

I have been a HughesNet customer for years, but their speeds, up and down, are driving me nuts and causing me to seek out other Internet providers. Is HughesNet's upcoming Gen 4 service worth waiting for? I have found very little real information about it. Does anyone know when it’s going to be turned on, are they going to charge more for it, if so how much more, does it require me to purchase new equipment, if so how much, and how long will it take to receive and install it? These are all questions they must have the answer to already if they are really going to roll out the new/enhanced service this summer. I have a chance to jump to a cable provider this summer; should I wait?
1 person has
this question
+1
This topic is no longer open for comments or replies.
  • wr.rogers
    To quote you "I have a chance to jump to a cable provider this summer"
    Isn't that the American dream ? Nobody would disagree so lost me with your question sir.
    Tho WB Excede is much faster than my Unavailable DSL or cable.
    So do have a point how fast will cable be and cost ?
    My Excede is running 15-17Mb/s as will the future Gen4 or beyond

    My HN currently in congestion is a liveable 600-800kbps
    My cellular now about 600-800kb/s $39.95 with 50GB so this hermit can go mobile anywhere
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I'm afraid you're asking questions that nobody can answer. HN is posting occasional updates on this forum, but no details. As for when... no launch date yet. Don't forget also that all launches and all deployments have a finite probability of failure, so fingers crossed!

    Certainly if you have cable internet available, it's not worth waiting around for better satellite. Even without figuring in the inherent latency, it's not likely that Jupiter service will be a better deal than terrestrial options.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • Hello wr.rogers, we're in the process of improving our existing capacity and bringing on additional bandwidth as quickly as possible to improve network performance.

    Some specific improvements underway:
    • Building additional gateways to increase capacity for existing users
    • Adding additional Ka-band capacity where needed
    • Improved optimization to speed up web response time.
    These efforts will start making a difference as they are rolled out over the next several months.

    And as you mentioned above we are also hard at work preparing for the launch of our new Gen4 service, which will offer dramatically improved speeds, better performance and greater download capacity. As David mentioned, at this point we're still working out the details but as soon as they are finalized (again, within the next few months) we’ll be sharing more information. Details will include our upgrade program as well as Gen4 service launch this summer. To learn more and keep up with the latest updates visit HughesNet.com/Gen4. We'll also be posting updates in this forum so stay tuned. Thanks, Sara
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • My husband has worked for Hughesnet for three years and has just been informed that the release of Gen4 will be in August 2012
    • view 2 more comments
    • The MSG-3 satellite has already been delievered to the spaceport. With Echostar 17 and that satellite suppose to launch on the same rocket, Loral needs to get Echostar 17 delivered to the spaceport in the next couple of weeks. It takes a minimum of 22 days to prep the rocket with the satellites. Unforatuntely, time is running out for a June 19th launch. Hopefully some update on the Echostar 17 will be forthcoming soon.
    • Hi Jim Benner
      Thanks for the update, gotta believe in delays so a realistic fall reality.
      If it even makes it into orbit is always a gamble
      Stay tuned...
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • August would be a best-case scenario. Currently the satellite launch has a tentative date of June 19th or 20th, but that is subject to slippage, and 2 months from launch to service deployment is a very optimistic plan. At this point we should all keep our fingers crossed that the satellite launches and achieves orbit without problems! After that everything will fall into line.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • Hughesnet has been up and down on speed and yes that drives me nuts. I hope this gen4 helps I like hughesnet
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m frustrated
    At times, my download speed drops to 60kbps. The best I've EVER seen was 225kbps, and I don't have the cheapest plan, either. Never gotten what I've paid for. Now they'll want me to spend ANOTHER $200=400 to upgrade to GEN4, and then probably want me to pay even more for monthly service. I don't feel like I've been treated very well, as a customer, so the loyalty factor just isn't there, for me.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • Normal problem with HughesNet... they under-perform, overcharge, undercommunicate, and overclaim. The silence you hear from them now is likely to be the 'oh-crap' that they won't tell us.

    They are lucky that people like myself have had no choice, but with WildBlue coming around, I am thinking that Echostar may have made a big mistake.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • Generally speaking, it seems that any satellite or mobile internet option is going to be inferior to cable and dsl. I'm not an expert by any means, but that is what my experience has repeatedly proven. Anyone who has a chance to get cable or dsl should jump at it asap.

    I tend to somewhat agree with Cliff Smathers "Normal problem with HughesNet... they under-perform, overcharge, undercommunicate, and overclaim. The silence you hear from them now is likely to be the 'oh-crap' that they won't tell us." But mainly the problem is that customers don't realize that Hughesnet builds itself more on marketing than the actual performance that they are able to offer.

    I still remember the ad with that cute but horribly irritating brunette in a blue button up top and kaki pants talking about how much faster Hughesnet is than dial-up and that you can enjoy surfing the web and browsing your email. This is saying nothing at all because being faster than dial-up is like saying a turtle can beat a snail in a foot race. Very true, but not at all impressive. And saying that you can browse the internet and read your own email is like a car salesman who offers you a deal on a car that comes equipped with 4 wheels instead of just 2. Hughesnet has a way of marketing their services as if you are getting something unique and extra when you are really just getting the bare minimum / basics that can be found anywhere and with any other ISP. True, this is just business and it is done all the time. But it's also true that this is something that Hughesnet seems to rely on much more heavily than most.

    As far as Hughesnet not communicating and leaving things out, I tend to think that really is going on with the Gen4 because everything said about it is so very vague. I have decent skills at doing web research but I still have not been able to find out any specifics. Not only do I not know what the tangible benefits will be, but I also have no idea whether or not it will cost me. I don't know if I will need to buy new equipment (not that I would any) and I don't know if an additional monthly fee will be involved and I don't know if there are any plans that will be specific to Gen4 users (not that I would be able or willing to pay for either).

    All the info and supposed updates that are being released seem to be little more than the same old marketing and boils down to the same style of advertising where they tell you how wonderful it will be for you to finally watch a video and music streams on a high speed internet connection. They keep throwing the phrases such as "superior download capacity" and "high-capacity satellites" but it's not clear who that truly benefits, because I am not clear as to what it really means.

    At first glance, it sounds like they are saying they will increase my daily allowances. But that sounds far too good to be true. What they could be really saying is that they have yet another satellite to undo the damage being done from over crowding their other satellites. This is the benefit of being suggestive and vague--when someone misinterprets your crafty wording and skillful manipulation of context and phrases, then you can honestly deny that you have told an outright lie, and you can make them look very foolish so as to discredit and invalidate their issues and concerns in the eyes of others.

    My point is that Hughesnet marketing is tailor made for people who have very little experience and knowledge or who just have low expectations when it comes to internet service. I think that even the people here who tend to aggressively defend Hughesnet and belittle those who complain about their service can admit to that (although I still would never expect them to).

    Even with all the above being said, it's an unfortunate fact that I have come to the conclusion that Hughesnet is still the best option for me personally. This is because I don't have access to cable or dsl, and also because the few mobile company options that I have available to me don't offer nearly enough bandwidth. I don't know what company marsh_0x is using that allows 50GB for $39.95, but if I could get that kind of deal then I would probably switch over to that asap if I could.

    I briefly thought about switching to Excede, but with no FAP free zone and with them monitoring both upload and download traffic and lastly with them using the monthly version of FAP monitoring, I would easily end up going over my download limit within a week or so and I would end up doing it every single month. The speeds sound great, but I would never get much chance to enjoy them.

    Even though there have been some improvements in the service (tokens and roll-over allowances) I am still not happy with Hughesnet and I am doubtful that Gen4 will be very impressive. From my observation, all signs say that it will do very little other than to take the load off of their over crowded satellites and allow Hughesnet to sell even more of its service to more subscribers. Or worse yet, maybe they will even charge you extra for doing this (which would be essentially making customers pay for fixing what Hughesnet themselves have broken).

    I expect that the new satellite is almost purely for the purpose of making them more profits by expanding the ability to offer more subscriptions and possibly to charge extra fees for the "privilege" of being linked up to a new satellite that has not yet had the time to be over packed with other customers. Instead of really getting faster max speeds, customers will actually be able to get the speeds that were advertised to them.

    Of course your performance is going to improve! Especially if you have spent years on an over-populated satellite and averaging 400-500 kbs when you signed up expecting the 1.5 mbs that they advertise. Your eyes will be popping out of your head and you will be elated when you switch over to a brand new satellite that has a very low population and start getting an average of let's say 1mbs. Even if you still fall 500 kbs short of the advertised 1.5, its still twice as fast as what you were getting before and by that time you will be happy to have it. But I guess it's just me and those are my thoughts on it all. I could be a bit wrong on at least some points and hopefully Hughesnet will prove me wrong!

    End of my very long post.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • "I think that even the people here who tend to aggressively defend Hughesnet and belittle those who complain about their service can admit to that (although I still would never expect them to)."

    Of course we "admit" that - most of us who "defend" also do a great deal of criticizing, both here and elsewhere, but somehow that seems to get overlooked.

    Absolutely the new satellite is for the purpose of making more profits by expanding the customer base on a company-owned bird. Echostar is a for-profit corporation, and it would be ridiculous to claim they do things to benefit customers with no expectation of return, even if marketing makes it seem as though they would claim that.

    The primary way they can get more subscribers is by offering higher speeds. That was never possible in the days of 30Mbps Ku-Band transponders or the 10Gbps Spaceway. With the 100Gbps Echostar 17 they finally have enough bandwidth to actually increase it while still picking up more customers. I fully expect that most Echostar 17 customers (which sadly won't include me since I'm mobile) will see 10Mbps and greater in off-peak periods. I do not expect them to get that during peak hours.

    My crystal ball is not a whole lot clearer than anybody else's, We will know for sure in the next 3 months.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • "most of us who "defend" also do a great deal of criticizing, both here and elsewhere, but somehow that seems to get overlooked."

    Actually I have noticed that in a few cases. For instance, I have been lurking about on occasion and have seen marsh_0x make posts that are critical of Hughesnet and acknowledges that there are much better alternatives. It does seem though that there are some here who will flame a person who makes a blatantly negative post and do little more than humor or condescend to a person who is calm but maybe a bit confused as to why they are having issues.

    Even though I can see how a person will get flamed if they come here to simply whine and go on an emotional rant, I still can't think of much reason why. Meaning that I am not entirely sure what the motives are for some of the people who make critical post here that are directed at the people who are making complaints. At some point, saying that you are just a random person who spends his free time here voluntarily to help other people seems to be a bit far fetched.

    "Absolutely the new satellite is for the purpose of making more profits by expanding the customer base on a company-owned bird. Echostar is a for-profit corporation, and it would be ridiculous to claim they do things to benefit customers with no expectation of return, even if marketing makes it seem as though they would claim that."

    Glad that to some extent we agree there. My point was not that Hughesnet should not seek to make money, just that I hope they are not seeking to do so at the expense of ethical business practices. My over all point is that just because they have a captive audience doesn't mean they should not do all that they can to put on a good show.

    If Hughesnet continues the way it has been doing, expanding their customer base will only mean that more people will come to detest the company. What about changing the way they serve their current customers so as to build a better reputation and more loyalty? If by some miracle dsl and cable became available to the many customers who are stuck without a good alternative, Hughesnet would be out of business overnight because practically everyone would leave without thinking twice. If I was the owner of a business, I would fell badly knowing this is true about my company. But even if I didn't care what people thought and was only concerned with making profits, I would still not feel very secure knowing that if some day I actually got some decent competition I would almost certainly start losing a huge number of customers.

    It seems the huge majority of people who use Hughesnet have a significant dislike for the company and they only tolerate using the service because it is the only option or because it is the lesser to two evils. I do understand the need for a business to make money--that is what a business does. You use the phrase "...do things to benefit customers..." as if you sure that is what they are doing when it comes to the new Gen4. But one of my points was that they just seem to be fixing what they broke and they will possibly want to charge extra just so that people can get close to the speed that is advertised. I don't classify that as "doing things to benefit customers." That's living up to the expectations that they actively foster in the minds of the people to whom they market their services.

    Maybe Hughesnet will surprise me and offer more than I assume they will. Maybe the really will offer some type of great new service or some features that will genuinely be created to improve upon the services that have been advertised rather than the services that have been experienced (meaning that if they do decide to charge extra for the use of Gen4, they will have to do more than just fix the services and address past complaints. That is what they should be doing anyway for free. The only thing that would truly justify them charging extra is if they will have to actually offer something extra that is of real value, not just switching someone over to a satellite that is not over populated). Maybe they really won't try to use questionable business practices to milk more money out of the pockets of unsuspecting customers, but I will have to see it before I believe it.

    I really do hope you are correct that people will be able to get 10Mbps on the new satellite, but I sure hope it won't cost $200 /mo to do so. At worst I would like it if I could keep my current plan and at least on some occasions average speeds higher than 300 Kbs when my plan allows for up to 1.6 Mbs
    • view 5 more comments
    • Exede isn't going to offer a download free zone...they are too stubborn to do that. Instead, they want to implement their $9.99/GB overage plan!

      Hughesnet Gen4 can't get here soon enough for me. I am so ready to dump Viasat and tell them what they can do with their overpriced and overhyped service!
    • "HN7000 wont be around forever, it will eventually be dropped and a newer system put into place. I wasn't aware HN purchased bandwidth from other companies for that particular line though"

      Forever I can't see far enough to tell. A lot longer than you might think, though. Historically, Hughes was a huge company that owned 80% of PanamSat, a satellite fleet owner. Hughes Satellite was the biggest builder of communication satellites. Hughes owned DirecTV and a bunch more assets. Hughes itself was a subsidiary of GM.

      GM sold Hughes Satellite to Boeing, then pretty much everything else to Rupert Murdoch, who chopped it up and sold the pieces. PanamSat was the first to go.

      So Hughes simply became the lessor of satellites. 3 Spaceways were planned, but Murdoch kept two for DirecTV. Eventually Spaceway 3 was launched, and that brought us to today.

      There will ALWAYS be the need for satellite service that has nationwide beams. Hughes is unlikely to ever launch one of those. Why? Because the 2-degree slots from horizon to horizon are already owned by other companies, and so the only slots available are for the newer Ka spot beams.

      It is technically possible to allow beam-hopping, but Hughes has never given any indication that they want to mess with it. It would play havoc with their bandwidth balancing.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • Lets not forget people like me, I live in the boonies in Iowa, no DSL, and the 3 wireless providers in my county can't reach me due to the terrain. My options, dial up with a down load speed of between 2.5Kbps to 5Kpbs and pay $20 for the internet and $25 for the extra phone line.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m frustrated
    As a HughesNet customer, I too am frustrated with the current download caps but having no other viable option in my boonies home, I have sort of learned to live with it. It IS, after all, a big improvement over dialup. I do envy people with cable or DSL who can stream Netflix and YouTube on demand. However, I am keeping my fingers crossed that with this new satellite HughesNet will increase the download cap to something more reasonable for a reasonable price. I know its wishful thinking but hey... you have to have something to look forward to.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m Enjoying my ride
    Raises hand for us happy people, the quiet ones
    .
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • mostly wanting to hear how much the cost. i only need so much per day and maybe a reduction to a 800 ms latency, 600 ms would be trying too hard on expectation's.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • This reply was removed on 2012-08-13.
    see the change log
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • Agreed, I usually pull 2-3GB per day when I don't have issues with P2P or IRC XDCC. The free time period really does wonders for those of us who use higher amounts of bandwidth.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • i looked at the millenicom idea, a 349$ start-up to boost signal doesn't sound any better but the plan is good. i might have to bite the bullet and wait for gen4 and pray it doesn't cost an arm and a leg.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • This reply was removed on 2012-08-21.
    see the change log
  • Don't believe this new Gen4 system will help with VoIP problems at all. I'm another one of those "boonies" folks. Cable is only one quarter mile away, but the company will NOT extend that quarter mile just for me. I'm also in a cellphone dead space and too far away from the Central Switch for DSL.

    Half of my family is in Australia, and I need Skype like crazy. Satellite just doesn't cut it for video Skype.
    • There will still be a slight delay but spaceway 17 is basically the same as the one exede uses called Viasat 1 and I have read alot of good reports about voip working very well on that satellite so there is no reason to think it won't work equally well on the sppaceway 17 gen 4 plans.
    • I agree. I have a lot of experience with VoIP over satellite - use it every day. That does not mean that it works very well with standard Hughes, I'm using a better business class satellite. Gen4 should do as well.

      What you have to remember is that the V in VoIP is Voice, not Video. I've done some video skype over satellite, but the bandwidth requirements are high. Not something most people are going to want to burn their FAP with.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated