HugesNet Gen 4 - when - how - cost?

  • 0
  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I have been a HughesNet customer for years, but their speeds, up and down, are driving me nuts and causing me to seek out other Internet providers. Is HughesNet's upcoming Gen 4 service worth waiting for? I have found very little real information about it. Does anyone know when it’s going to be turned on, are they going to charge more for it, if so how much more, does it require me to purchase new equipment, if so how much, and how long will it take to receive and install it? These are all questions they must have the answer to already if they are really going to roll out the new/enhanced service this summer. I have a chance to jump to a cable provider this summer; should I wait?
Photo of

  • 1 Post
  • 0 Reply Likes
  • undecided

Posted 4 years ago

  • 0
  • 1
Photo of Sara for Hughes

Sara for Hughes

  • 4956 Posts
  • 201 Reply Likes
Official Response
Hello, we're in the process of improving our existing capacity and bringing on additional bandwidth as quickly as possible to improve network performance.

Some specific improvements underway:
• Building additional gateways to increase capacity for existing users
• Adding additional Ka-band capacity where needed
• Improved optimization to speed up web response time.
These efforts will start making a difference as they are rolled out over the next several months.

And as you mentioned above we are also hard at work preparing for the launch of our new Gen4 service, which will offer dramatically improved speeds, better performance and greater download capacity. As David mentioned, at this point we're still working out the details but as soon as they are finalized (again, within the next few months) we’ll be sharing more information. Details will include our upgrade program as well as Gen4 service launch this summer. To learn more and keep up with the latest updates visit We'll also be posting updates in this forum so stay tuned. Thanks, Sara