Hughes changing to a Monthly data allowance for Gen4 Plans. Why?

As the pioneer in satellite Internet, Hughes has continuously evolved to ensure a great service experience for the types of online activities our customers want. Some of the innovations that have been driven by customer feedback include Restore Tokens and the free monthly token, the Download Bank and the Token Bank. These tools have enabled customers to get the most out of their HughesNet service.

Over time, the online services and the amount of data customers use have changed. For example, in 2005, the average web page was about 150 KB; today it’s 1,000 KB (seven times larger). Streaming movie downloads didn’t even exist several years ago. Software upgrades were sent to customers in the mail on a CD...today, they’re multi-megabyte files that have to be downloaded.

This dramatic increase in data requirements could consume your Daily Download Allowance in a matter of minutes – often without you even knowing it. By moving to a longer (monthly) download allowance cycle, HughesNet Gen4 gives customers more flexibility to choose when to use their allocation. If you have an occasional day where you need to download a lot of data, it won’t slow you down. The longer window means we can give you bigger buckets and ensure only the most consistently heavy users are affected by the Fair Access Policy.
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  • From Sara:
    Some of the innovations that have been driven by customer feedback include Restore Tokens and the free monthly token, the Download Bank and the Token Bank.
    --------------------------------------------------------------
    What she doesn't SPECIFICALLY state is :
    All of the above benefits have been ELIMINATED.

    ALSO ELIMINATED, unlimited download zone.

    WOW! What a deal!! (Really? Not So Much...)

    Here's some "customer feedback" (Will HN listen to this?) Excede doesn't have any of the above EXCEPT, they have the Free unlimited Download Zone.

    Cha-Ching, Cha-Ching, Cha-Ching....those bells we hear in the background are the HN cash registers getting tuned-up...

    Regards,
    Ed
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  • Regarding "Research" and "Customer Feedback"...

    Question to the community:

    Please let us know which of you were asked what you wanted with the new GEN4 service?

    I'll start:

    I WASN'T ASKED!

    Regards,
    Ed V

    P.S. HN should reorganize their Marketing and their Research department into the "Deception of Users" department.
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  • I think the new setup is designed to create more revenue. No other reason makes sense.
    People will go over their monthly allotment in a week and need to buy more. There are only so many free tokens available
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  • But the only possible way to exceed the limits is to stream HD movies (legal) or download Blu-ray discs (illegal). Even with all the updates from MS and Apple and whoever there's no other way to hit those limits with surfing/email/facebook/youtube/etc.

    If HD movies are your thing, then HN is not for you.
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  • tomf, you can hit those limits legally, trust me. Ever develop software? Ever purchase products like Adobe Photoshop CS digitally and have to download it? You even play a flipping modern game? I will say this now, todays modern game, a single patch can be SEVERAL GB. If I remember right, one of the Call of Duty 4 patches is nearly 2GB alone, and that is an OLD game that can be played offline but needs patched due to bugs in the program.
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  • Still, even 2GB patches pale by comparison to movie downloads. And note I understand there are legal movie downloads! Lots of ways to download/stream movies these days!

    I have a TomTom whose map updates are over 1GB and I have to plan in advance to download one of those. A PIA for sure.

    As are software programs purchased online for downloading. Of course, there are lots of reasons to want Unlimited Bandwidth--I wish I had even a single alternative to HN that was Unlimited.

    But wishin' ain't gonna make it happen.
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  • my son used 13 GB in less then 24 hrs by downloading a game on his x-box and watching Utube
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  • James,

    This a repost of a lists of "assets" that way help you maintain control of your data allowance:

    Here is my list of "Hughesnet Tools"

    #1
    Usage Meter in SCC: (192.168.0.1)
    Always available but limited to a displayed accuracy of .1 Gb or 100 Mb.
    Far from being a "fine" enough readout to parcel out usage on the smaller plans.

    #2
    Download Usage Meter: (http://my.hughesnet.com)
    A nice little "companion" to the SCC meter, sits in your computers Notification Area.
    It resolves to 1% increments, 1% of a 15 GB plan is 150 Mb. Just not fine enough for parceling out data on a daily basis. Or you may open the application and it will show to the nearest 100 Mb. Still not good enough for effective management.

    #3
    Traditional Hourly History Usage page:
    Found under TOOLS/CHECK USAGE at http://customercare.myhughesnet.com

    A nice tool, but it is a History page, giving delayed, after the fact info that Rocky's answer tells me is totally useless in trying to track and control a subscribers usage.
    The other big issue with it is, it is getting very rare that the page is accessible when you need it.

    #4
    The Histogram style Hourly History Usage display.
    Found, if you are able to open the page, at http://my.hughesnet.com

    Totally useless, a pretty display of delayed usage divided into separate graphs of upload & download.

    Again useless as a tool to help a subscriber monitor and control usage as the answer that Rocky passed onto me has shown.

    #5
    The "Usage At a Glance" Meter also found within the seldom accessible my.hughesnet.com webpage.

    This is the meter that should be "native" to the usage display in SCC.

    The big one here: Maybe the page where it resides will open and maybe it won't.

    Details of Gen4:
    http://legal.hughesnet.com/FairAccess...

    Two non-Hughes programs to monitor your usage:

    Networx:
    http://www.softperfect.com/products/n...

    Net Guard:
    http://www.cucusoft.com/netguard.aspx...

    I found the "Statement" function within Net Guard to be of value.
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  • 2
    James,
    In addition to the above if there are some areas of your service that you are unsure about and would like some unofficial one-on-one coaching I invite to go to:
    http://www.ricksyakshack.com/

    There you will find several fellow Hughesnet users along with a few FAQs.
    Just register and post a "Hello" in to Hughesnet section and we will try to help.
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