Netflix and Hughesnet

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Can I use Netflix with my Hughesnet account? I heard on the internet that Netflix won't work.
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John MacGugan, Champion

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Posted 4 years ago

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katie, Official Rep

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Hi John, That's a popular question. Here at Hughes we caution users about Netflix as movies stream video to reach your pc. Streaming video is very "bandwidth intensive" as we like to say. It really draws heavily on your connection and the experience isn't what we want for you as a HughesNet customer. Someone may have found a workaround out there, so I'll leave it open to others to chime in as well. Thank you for your question and your business, John.
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Steven C Curtis

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Alright, I read this a while ago and was disturbed by the comment; ‘the experience isn't what we want for you as a HughesNet customer.’ Now an hour later I just can’t let this go without some comment. First off, this genuinely reflects a misunderstanding of the relationship; what you want for me is irrelevant. I am the customer, and as such Hughes works for me, therefore you working for Hughes, work for me. What I want and what you can provide may be distinctly different, and that gap may increase or not. You sound as if you care, and that is appreciated but be sure that you understand the actual relationship so that you can avoid sounding utopian in the future.

The experience will undoubtedly have a negative feeling until those of us paying for this service stop hearing from others that are able to get land based broadband for less and get more for it. I do not mind paying a bit more if I am getting similar or even better service but as things stand we are paying more for less.
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Sher Bottjer

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Steven you are so right
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Tim Stephens

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Hey, John...

I have some experience here as well so I thought I'd share my opinion with you. :-)

There's nothing inherently incompatible between HughesNet and Netflix. You should be able to successfully stream Netflix video over a HughesNet connection. HOWEVER, as Ellen noted above, Netflix is very bandwidth intensive. So, while video may stream successfully when you begin to play a movie, even with the fastest HughesNet service plans you will quickly hit your download limit and be throttled to a much slower speed that will not permit successful video streaming. And of course that throttling will affect all of your other Internet activities as well. Your best bet for Netflix is to stick with the DVD delivery service for now.

Stay tuned, though! Hughes is always developing new products and services. And please be assured that we work hard to improve the customer experience wherever and whenever possible.

Thanks for your question!
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Sher Bottjer

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OK you must not have hughes net! There is no way you can stream a video!!! just be honest. It would be so broken up. I can't even download a clip from my son. there is no way with the horrible slow service and the inability to download even email that it would ever do a video even during the free time. bandwidth intensive!! ya that is the least of your problems. You can't get connections good enough to have bandwidth intensive. If I sound disgruntled I am. Pissed off. Yep I finally got there. 18 + months of horrible internet and service and the Philippine and china reps are worthless. The ones in Brownsville actually have a clue.
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Pammy Ingalls

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I download videos ok off YouTube using RealPlayer with IE (doesn't work all the time with Chrome, so IE is less hassle). Do downloads in the morning. Evening is horrible. If you need a ton of stuff, then the late night, but I usually only want some funny cat videos etc. I agree streaming doesn't work. I have the basic Hughesnet plan. I don't understand why you can't get video clips from your son. It should work fine.
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Snow

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Hi Pammy, as this thread is a year old, please start a new thread so that we can address this concern for you. I will respond after the new thread is created. Thanks, Snow
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Melissa

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Why are we paying (more than broadband user) for a service we cannot use??? Your FAP Policy needs to be changed.
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Sara for Hughes

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Melissa,
We are constantly working to improve the customer experience and welcome your suggestions. Please feel free to comment on this thread to share your specific suggestions for improving our Fair Access Policy there.
Thank you,
Sara
http://community.myhughesnet.com/hugh...
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boochips

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We are paying more than broadband users because satellites and their upkeep are VERY VERY expensive. If you have access to broadband you should get it. I only have access to dial up and Hughesnet and I'll take Hughesnet anyday of the week, Netflix or no Netflix.
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Steven C Curtis

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The upkeep is no more expensive then the land based stuff if you stop and think about the miles of cable, repeaters, etc that are required and never mind the wireless stuff that is rapidly catching up.
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Whitney

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Melissa and John,

I am able to watch movies on my computer through Netflix, but I cannot stream Netflix through my Wii. However, the last time I attempted to watch a Netflix movie on my computer, HughesNet shut me down half way through due to exceeding the FAP! I used my internet normally otherwise that day (visiting Facebook, reading the news, etc.), and didn't watch any other videos or download anything. The Fair Access Policy really needs to be changed, and unfortunately HughesNet hasn't improved the FAP problem at all as long as I've been a customer (since 2008). Sadly, it's the only internet option that I have.
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Sara for Hughes

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Hello,
As I mentioned above, we would love to hear your input on how you'd like to see the Fair Access Policy improved. Please go to this thread to share you ideas with us.
http://community.myhughesnet.com/hughesnet/topics/what_changes_would_you_like_to_see_to_the_fair_access_policy

Thank you for your input!
Sara
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Sher Bottjer

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We talk we call nothing happens
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Shawn Whitehead

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I payed $40 a month through AT&T and i had the greatest service ever. It was DSL and I could go on X-BoX live and enjoy netflix. While my daughters messed around on the PC. I do not understand how you can charge people the outrageous prices for a half a**ed internet. So what if its satellite? AT&T also has satellite internet .. I feel as a consumer that i am being robbed and making someone very rich in the process! Your commercials are very misleading and deceptive. While your operators lie and tell people on the phone that they will have no problem streaming netflix or gaming ! Then what do you know your strapped into a 2yr agreement .. I think the better business bureau should look into this ! Your commercials and advertisements state that your putting up more satellites all the time. And you act like everyone on earth uses Hughesnet, When they dont ! Your commercials should clearly state that your internet services will not let you stream movies or gaming ! Then lets see how many calls you get for installation .
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Cap N Cydd

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Wow, I was totally frustrated having had worse then dial-up load times all day... Then I read this, and completely agree. It's disgusting how painfully obvious the fix is, yet hughesnet will not fork out the cost even if it would bring their connection up to the standard they want to market.
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Brian

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The problem their facing is understandable -- partly.

In order to have internet that is fast enough to game on (Ping Rates) and can handle the bandwidth required for many users, they'd have to launch multiple Satellites in Low Earth Orbit (300-2000 miles above ground level). This can be very spendy.

Currently Hughesnet has their satellites in High Earth Orbit (like 10,000 -15,000 miles above ground level if I remember right), to cover a larger area per Satellite so they make more money per customer, at the steak of high ping rates and overloaded Satellites.

The good news, a Satellite Phone Service has announced that in 2015 they will be launching 14 Satellites that will be covering the entire US, providing unlimited Bandwidth Service, Lightning Fast Speeds, and very low ping rates (possibly even faster than your average medium sized town DSL). A couple more years to wait, but it'll sure be nice to give these guys the bird.

(Not idea where The is coming from down below, not showing up in edit ^^)
The
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Jonathan A.

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The marketing can be slightly deceptive in my opinion, I don't imagine there would ever be an ad denouncing the product it's selling. It still depends on your point of view; going off of dial-up onto sat (even with the congestion) can seem like a fairly major improvement, but if you've been on a broadband connection you'll probably think otherwise.

Nobody should tell you that Sat is good for gaming, the latency (inherent in the technology and physics) has latency way beyond most games.
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barg_

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According to http://www.usatoday.com/tech/news/sto... around July 4th, the average Netflix subscriber watches 38 hours of video per month, a little over an hour per day, quite reasonable for a family. At a low quality of 300 megs per hour, that's 11.4GB per month, and no doubt many stream at a higher rate than the poorest level. Around July 24th there were 23.9 million streaming only subscribers to the service. http://finance.yahoo.com/news/numbers... And around Sept. 17th, it is stated that one in four US households subscribe to Netflix. https://www.npd.com/wps/portal/npd/us... So, using those FACTS, 25% of US households use at least 11.4 GB of data per month, not counting any other streaming services or general browsing. Does anyone see something wrong with my math?
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Cap N Cydd

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I can vouch for a family that has averaged about 12-14 GB a month for about six months now, without streaming or mass downloading between a pair of laptops and a desktop.

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