Why am I getting pre-paid tokens??

  • Question
  • Updated 3 years ago
Ok so i get pre paid tokens each month i guess, well atleast when i run out they fill up each itme AFTER i pay my bil....welll WHY?

SOMEONE is paying for "pre paid" tokens it has to be me right? well if it is me then,i do not want them i rather have 15 bucks off of my bill then a re store token so if anyone can please tell me if i pay for them or not that would be very helpful
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Brittney

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Posted 3 years ago

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Charles Scott, Champion

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You get "pre-paid" tokens when you actively order them, they aren't something the system automatically charges you, unless you have your account setup to automatically purchase and apply a token when you hit your download allowance.

I could be wrong though.

Don't confuse pre-paid tokens with complimentary tokens, they are different. Complimentary are just a free token, I actually have a decent amount saved up because of an outage awhile back. I also have one pre-paid, though, I am unsure where that one came from.
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Brittney

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i do not oreder the pre paid tokens so i am going to call customer service next week to see if i pay for them and if i do then i want that canceled, why should i be buying stuff when i was not asked?
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Sara for Hughes, Official Rep

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Brittney, were you able to resolve your concern regarding our pre-paid tokens? Please let me know if you still need help. Thank you, Sara
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Brittney

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i have not been able to call, havent got around to it but if i am actually paying for these pre padi tokens i DO NOT want them PLEASE.
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marsh_0x

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Brittney
What does your bank statement look like ? As in if you were charged ?
Doubtful and put the kool-aid away
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asdfth12

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I don't know if this is what is confusing you, but when I first got Hnet service, it included 3 pre-paid tokens as a setup bonus, as well as the refreshing complimentary token.

If you haven't used any tokens and the 3 prepaid ones have just been sitting in your account, then its proably like the bonus tokens I had.
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Sara for Hughes, Official Rep

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Brittney, if you still have concerns please give us a call at 866 347 3292. Thanks, Sara