why is my Internet so slow?

  • Question
  • Updated 4 months ago
My hughesnet is so sloooooooooow! I have a nervous breakdown everytime i try to use it.
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Regina Patton

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  • sad, confused, frustrated

Posted 4 years ago

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Kevin, Champion

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Go to www.testmy.net and do a download speed test of 6MB and post the results here if you would as well as what modem you are using e.g. HN7000s or HN9000 and what plan you are on if you don't mind to much.
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Deb Dwinnell

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I agree with you Regina. When I first signed up with HughesNet, the plan I got was supposed to be equivalent to the DSL speed I had when I lived where I could get that. No way did it even come close and still doesn't! But it was and still is all I could afford. The rates are so high just because I live where there is no DSL available. I guess they got you on that if you want internet service.
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jb

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Kevin,

Since getting hughes net in October, I too have been a bit disappointed with the apparent speeds. Hughes net speed tests put us about 300k-997k (one time we even got 210056 and 106031K???), Speedtest.net results are 35k-60k (more indicative of our speeds) and testmynet results for a 6MB download was 1.1M. Any idea why they are so different? Our apparent speed seems closer to the Speedtest.net result, sloooooow.

We have the HN7000S and are on the basic plan. Our speeds just don't seem to be even close to 1M. I have delt with Tech support several times and everything on their end "checks out". At this point (for $59.95 per month) we are almost ready to go back to dial up because we are not seeing $60 worth of speed improvement over DU
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Kevin, Champion

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If you download a file you will find that the testmy.net test is accurate. I don't know whay they can't get them right, Ookla really goofed theirs up which is the speedometer looking test that most sights use. those have always had trouble reading satellite speeds but now they are just so far off base as to be unusable for diagnosing a connection. The hughesnet test is goofing up too and has been for a while, I have been posting this in here for a while hoping someone would fix it but I guess ima have to start a seperate thread just for that.

Anyhow, download a file of somekind, preferably over 6 or 7 MB and watch the download rate on the progress bar and guess about what the average speed was on that download and then take that number times 8 to get you speed in Mb/s. for example if that file averaged around 137 Kb/s then that would be a line speed of 1.1 Mb/s. All that is is coverting KB/s to Mb/s.
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jb

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The download rate on the progress bar for a downing file is different than the "actual" download rate??? I don’t' get it. But then again, that is why I am on the forum asking questions. Guess I didn't understand when signing up for sat net that there are two different types of download rates... Figured the progress bar speed would show around 1Mb/s.

That being said, I am on the basic plan and should be getting around 1Mb/s but almost all of the files I have downloaded are transferring at around 20-30Kb/s or .16-.24Mb/s, not good. The concept I'm really having a hard time getting my pea brain around is the 998-1.1 Mb/s test results from Testmy and Hughes and really only transferring data at 24-30 Kb/s. Ookla seems to be the only site that represents our actual transfer rate as seen on the progress bars when downloading programs like Adobe (60MB), MS Office (997MB), Bitdefender AV (150 MB). As a matter of fact if I knew how to do the math, Office took around 11.5 hours to download. I had to do it over the course of two nights so as not to exceed the FAP. Maybe I should just stick to the tele, stamps, my DVD player and Cabelas catalogs.
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kaosodin

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as a installer / technician all i can help you with is from dish to modem.

please let me know what system you have and what your signal strength, we need to rule out alignment or other issues first....
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Regina Patton

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I have a hn9000. my connection speed says100.0mbps. I have done the speed test it starts at 12.1 , and after 5th try is usually a 7.2, I upgraded to a power 200 no better than the basic.
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kaosodin

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ok, you have a 9000 system..... but your not telling me the signal strength. when the installer put the system in, he was supposed to show you the system control center, 192.168.0.1 and in there it tells you the signal strength of the antennae to the satellite in orbit.

we are trying to make sure you have the basics covered, you cant have good service if your signal is terrible.
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Charles Scott, Champion

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Considering most colleges sit on a rather massive fiber infrastructure.
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Charles McCool, Champion

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Logan if you asking for help then you need to start your own post and include the serial number from the label on the back of your modem or a recent case number also if you using a router of any type wired or wireless you need to bypass it and connect 1 computer directly to the modem and run some speed tests from the www.my.hughesnet.com, they need to be sets of 5 tests back to back and need to be done 1 set in the morning 1 set around noon and 1 set in the evening
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Gwalk900

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My thoughts are that Logan is posting in the middle of a three year old thread that is related to a system plan (HN9000 daily refill) with no specifics other than  he has "amazing signal" despite the fact that signal strength (on anything above "cut-off") has nothing to do with speed.

At $60 per month, it sounds like he has the most basic of plans ...

That and Netflix usage may likely lead to a FAP condition ... and that will slow things down.

Logan, what college did you attend that taught you to use that type of language in a public forum ?


Start a new post


Post a case number or your modems serial number (not your SAN)


Post what "system" you have (HN900, HT1000/1100) Modem


Post what "service plan" level you are on


Post what operating system you are using


Post if you are connected directly to the modem or are you using a router


If using a router, post if connected to router b wire or wirelessly

Post a screen shot of your Modems SCC (omitting your SAN) so that we can get it quick look at your present usage state and system condition.


Doing the above will get you some ASAP help as you sounded pretty disgusted.




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cece

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My connection has always been slow. It's frustrating and VERY expensive. I have the HN9000 on the Pro plan.

Here's my numbers:
Download=6 MB 470 Kbps
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kaosodin

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on your HN-9000 what us your signal strength in the system control center?
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jb

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Current signal 65, down from installed signal of 79
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Kevin, Champion

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Isnt this suppose to be like 150 or more on the 9000 modems???
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kaosodin

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Jb, you have a 7000 systems right?
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jb

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yes, a 7000 modem
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joe frankle

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Hughes.net SUCKS!
Download :: 278 Kbps 35 kB/s up arrow Upload :: 373 Kbps 47 kB/s
Signal 112
HT1000
Switched to Gen 4 Last year, after 3 hrs. with tech support, they are sending a new modem even though they said nothing was wrong with it.
$60 a mo. for crappy speeds.....
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Sara for Hughes

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This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: Download :: 278 Kbps 35 kB/s up arrow Upload :: 373 Kbps 47 kB/s
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kathakali

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Try with some of the basic tips for faster and better internet connection,
* Check the Start up programs and remove the unwanted
* Maintain a Decent Space limit at Hard drive
* Check for Malware, Spyware and bots
* Clear cookies and temporary history files
* Close unwanted background tasks if any
* Reset the modem
* Check the wiring
* Browse with latest and updated browser
* Download using torrents
* Upgrade your hardware
Following these steps may fetch you a better result. You can see the difference in your connection speed by having a speed test before and after performing these steps. You can have speed test for free from http://www.scanmyspeed.com/ . You will definitely see the difference.