Some web pages will not load in any browser

Certain web pages will not load in any web browser. Mainly sites where you have to enter a password. Once you hit the login button, you get a "Page not found" or "server reset the connection" message or something to that effect. I can use another ISP and everything works fine. This is on two different computers.

My modem is an HN9000. I have reset it repeatedly with no success.
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  • I’m frustrated
    I have been having the same problem. Gmail, included... Same modem, and this has just happened recently, it is not even o/s specific. I have not been able to connect with windows xp, 7, android, or ubuntu linux.
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  • 1
    More than likely a problem with the https (secure) servers on Hughes end. Several other people here have reported the problem recently.
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  • It's been this way for about a week. Nothing https will load. I'm hoping when a higher-level tech support calls me back tomorrow, I get someone with knowledge beyond reading a script, so I can explain the problem is likely on their end, not mine.
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  • I decided to do a little experimenting on my own and got it back working properly. Turns out the problem was in my router. My MTU reading was 1500, I changed it to 1396 and now everything works. Strange, though, because previously I had only one computer connected directly to the modem and had the same problem. Oh well.
    • view 3 more comments
    • Also computer connected directly to modem. They did check modem and okay. Any ideas out there?
    • never had the problem until several months ago... yes with all https it goes blank and just got gen4 haven't had those problems yet. but when I had the problem they at tech service had to send it to the tech specialist, it was fixed for a while, then started the same in not being able to sign on even to pay my bills!!! it wasn't the sites, happened on every site that had a remembered id or a secure site at diff. times of day, etc. finally my bank wouldn't even allow me to log on because I tried so many times one day.... I drew a security flag; so at least the bank's security system was working.........

      it wasn't an individual issue; it was hughes' problem and it took them months to fix it.
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  • I’m frustrated
    1
    My modem is an HN9000 as well. I do not use a router. After an hour and 1/2 with a hughesnet tech, they couldn't figure it at as well... (tried to pretend it was "just me" with the issue).

    I've tried two different browsers - firefox and explorer (can't download chrome, as I can't use any google account - adsense, gmail, blogger, google search). I can't even use Ebay, Zazzle or Amazon. Any secure site that requires a password I get this -

    The connection to the server was reset while the page was loading.

    I went about 3 weeks with the worlds slowest internet. Called it, was first told it was "my issue". After being rerouted to level 4 tech support, I was told that everyone with my modem on my "cell" was having the same issue. Got an update called every so often. the last one said "our engineers can't find any problem what so ever and there is no problem".

    *At the same time as this call my net got *fishy* much faster but the issue started with the "reset" errors*

    I can't work! I can't even get into accounts to check my sells or emails! It's so annoying! I've been a hughesnet customer since 2004 and have never had the issues I've had since that day outage in March. I'm about one step away from writing bad reviews for this company. I don't feel I should be paying 70 bucks for something unusable for me! I especially don't like being lied to about "my issues"
    • Valerie, I'm sorry to hear you've been getting mixed messages from our technicians. I'd like to take a look into your account. Please send your account number or the phone number associated with your account, the name on the account, your community name (Valerie Parrish) and a link to this thread to communitysupport@hughes.com. Thank you, Sara
    • It's just gotten worst this week/weekend...I mean, I can log into the sites, but I get errors on all sites more frequently now.. the "timed out" page. I'm having great difficulties getting photos to load. I still can not listen to a song or watch even a 20 second video. Before March 27th, I could watch a 20 minute video with no trouble. I can't even get one to load. While I appreciate being about to log into my emails and ebay now, the overall speed and errors have increased since I got the email saying you would be running test on my stuff this week.
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  • I got a voicemail from level 4 tech support today. They seem to acknowledge multiple customers are having this issue, though they don't know why and have yet to determine if it is a problem on Hughes' end or the customers' end. (I think the rest of us can answer that one.) They have no ETA on it being fixed either.
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  • 1
    Same problem here, been going on for about a week now. Connection works okay as long as you don't do secure sites. Important things that don't work: Gmail, Kindle sync (browsing works, but no downloading new content), Amazon checkout (browsing okay, logging in hangs forever). Ironically, even this site and HN support can't be logged into (I'm doing this from work right now) because it just hangs forever.

    This is very repeatable and happens across all my devices: Android, Windows, Chrome OS, and Kindle. I've tested that my Kindle, my Android, and my Chromebook work fine when connected to another (non-HN) access point. I've tried different routers, changing the MTU setting as described earlier, and trying with no router. This is a HN issue. No doubts. I am signing up for a 3g mobile broadband service to supplement HN due to this issue. (Well, let's not kid ourselves, the 3g service might actually be better anyway.) This sucks.
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  • I’m frustrated
    I am having the same problem. It began occurring over the last 2 weeks. When attempting to login to sites with HTTPS login pages, I get ERR_CONNECTION_RESET in Chrome and "The connection was reset" in Firefox 12 after around a 1-2 minutes have elapsed.

    ALL other normal HTTP sites works fine (although it is rather slow).

    Example login pages that produce this error
    https://my.screenname.aol.com
    https://accounts.google.com/

    I am running Win XP SP3 and connected to the hughesnet provided airlink router via ethernet. The error occurs even if connected directly to the hughesnet modem (bypassing the router).

    It seems like the SSL handshake is timing out, because at around 7-8pm PST, the login page sporatically works (1 in 10 tries). There are no errors on the router and no satellite connection errors.
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  • I was just able to log in to Gmail and read messages, but it was VERY slow. So it may be better, but not quite fixed yet.
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  • Hmm. Looks like things might actually be working now. Why on earth does it take almost two weeks for stuff like this to get fixed?

    I will continue with my plan on getting supplemental 3g service and just see how it goes. The more I learn, the more I regret getting hughesnet in the first place. I can't find a single reason why hughesnet is better than 3g (if you can get 3g). Lower latency, faster, more reliable, monthly rather than daily caps, comparable price. Am I wrong?
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  • Sites are finally working but still extremely slow and can't even get a song with just a picture to load on youtube... doesn't even try to load just sits blank. The issues are still not fully resolved.
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  • Heh, I thought that was just life with hughesnet. Seriously. I've only had this for 6 months and I've never had luck with pandora or youtube or anything with media. I just learned to accept it. The only things I've found tolerable are web surfing and email. That's it. (Which is why it was SO frustrating to not even be able to do those for two weeks!)
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  • I've been having this same issue on my system (9000 Modem) for about a week also! After spending 2 painful hours with the "customer support" (if you can call it that) redoing everything I did in the first place they decided to allow me to spend $125 for a technician service call. They wouldn't authorize that without jumping through all of the hoops even though I have to pay for it!!!

    He arrived today and started guessing at what might be wrong because the tests he ran all showed the system was operating well. He replace the transmitter, cabling, and the modem......but I still can't get to many websites, can't send e-mails through my webclient e-mail, etc. This is happening on all 3 of my computers (2 laptops/1 desktop), 2 with Windows 7, 1 with XP, wired/wireless makes no difference, all 3 computers have different anti-virus, and the 2 laptops both work fine on ALL webpages when used on a different network. Somehow Hughesnet still says this must be an issue on my end which is now going to be reinforced because the Technician was able to access some of the pages I couldn't using his old E-machine laptop he brought with him. I have no idea what's going on with this service but it's completely unacceptable.

    If this can't get fixed this week I'm going to check into the new Exede from WildBlue. That's less expensive and advertised to be 5 times faster. The combination of partial internet access and bad customer service has made me ready to pull the plug even though I've been with Hughesnet for about 5 years.
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  • I’m extremely furious
    I really thought this issue was fixed and it is somewhat resolved... at least I can actually read my gmail now. HOWEVER - there are still tons of issues.

    I've never been so dissatisfied with a service I'm paying big money for in all my life. My bill is 70 bucks a month and it's barely usable. I can't even download a song I paid for. I can't watch any youtube video, at all. They won't even attempt to load, and I'm only trying to watch a couple that are very short and don't even have video, but a picture so I can listen to the song.

    I'm STILL getting errors constantly. Fix your stuff please! My contract is up soon and if you want keep my 70 bucks a month and keep me happy, please let your customers know there is a problem you are working on and fix it.
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  • 1
    I finally had a call scheduled last week with advanced tech support. Of course the night before they called everything started working again. It definitely isn't fast, but at least I'm able to log in to some secure websites again. They said it was probably a problem with the "Turbo Page" and resetting that probably fixed the problem. Of course it took over a week before somebody finally ever mentioned that to me. I'm still not convinced that's all that is going on because the service seems worse than ever as far as speed and reliability goes.

    I'm wondering if there is in fact a problem that isn't being addressed because the new upgrade satellite is scheduled to come online sometime this summer (per the technician that was out to "fix" my system).

    Personally I'm going to try alternate internet sources. My subscription with Hughesnet is up in 2-3 months so I think I'm going to cut my losses of time and money.
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  • 1
    R Walker
    I have been reading some of these post on this board with Hughes Net, I had to change to my verizon service so I would not have to wait for 5 to 10 min. for pages to load.
    I have been a Hughes customer for about 3 years and since early last fall I have spent about $600 and worked with techs from the bottom level to the top level for hours and days . Techs got to know me so well they would go ahead and bump me up to the next level without any questons. All you are going to get from Huges Net is speeds just above dial up speed.
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  • I’m frustrated, hate condescending people!
    Having the same issue this morning, called tech support and the lady on the other end of the phone could barely read, but treated me as if I was 3 years old and didn't know what a computer looked like, Hughesnet service is getting worse every day, and customer service is almost non-existent!
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  • I’m very angry!
    It kinda makes you wonder if hughesnet is not doing this on purpose to try and make us up grade. seems like everyone of us are having the same issues with the same type modem. i too have a HN9000. and just started having issues with it for about 2 weeks now. and have tried everything they said to do and nothing seems to be fixing the issues.i did not have this much trouble with my dial-up sevrice. and the bad thing is it was faster than this. and it was only sending out 20 to 25 kps. and this says its sending out 150 mps. Now WHAT IS WRONG WITH THIS PICTURE?? for what were all paying service should be better than this!!
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  • 1
    The issue that originally started this thread has been resolved. It was a specific issue related to secure sites. It took way to long to resolve, but it has been. I am not a big fan of hughesnet at all, but I will say that my connection over the past few days has been fine.
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  • 1
    This may be a web acceleration issue. Enter your HS Modem IP address, select Web Acceleration, then select Controls and check the box to disable Web Accelleration, select Submit. Note this will slow your web pages loading a little but not that bad. If you are not going to these particular web sites, enable web accelleration again. I have this problem when trying to download Norton Anti-Virus deffinitions and have to disable web accelleration until Norton updates itself.
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  • Mine is doing the same thing now, and has been for about 2 weeks! I tried to call tech support, and all I get is a busy signal! I pay entirely too much money for Internet for my pages not to load! Frustrated!!!!
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  • Mine is doing the same thing now, and has been for about 2 weeks! I tried to call tech support, and all I get is a busy signal! I pay entirely too much money for Internet for my pages not to load! Frustrated!!!!
    • Hi Valerie, I'd like to help. Please start a new topic elaborating on your specific concerns including all error messages, the web pages that are not loading and the system that you are on (HN7000, HN9000, or Gen4). Also, please include your most recent case number so that I can access your account details and troubleshooting notes for review in order to help address your concerns. Thanks, Suz
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  • Hi Marvin, since it's been nine months since we've heard from you, I will assume that your concern has been addressed and I will close this thread. Should you have further questions or concerns, please feel free to post a new topic elaborating on your specific concern along with your most recent case number. Thanks, Suz
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