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I started with express 200, and got rates as advertised, both with the hughesnet bandwidth test and others like testmy.net
I upgraded to express 300. Hughes bandwidth test shows speeds close to or at maximum advertised. But, when I test with external bandwidth testers, like testmy.net, I only get 1.8mbps download and 250 upload, as if I was still limited to the express 200 rates between hughes and the rest of the world.
I've tried at different times of day with same result, hardwired as well as through my router.
Is it possible that although between my house and hughes the rates are fast, the other half of my connection to the internet is still limited to express 200 rates?
Just wondering if others have similar issue and/or if there is an explanation for this.
It's obvious I have nothing wrong with my PC or MAC, because the hughes tests are fast and I can get much higher speeds when connected via cable, dsl, etc.
thanks in advance for any help or experience with this.
I have forwarded your concerns to the appropriate department and you should be receiving a call from us soon.
If you do not hear from us please feel free to let me know by posting here. Thank you, Sara
This reply was created from a merged topic originally titled
Horrible connection speeds.
The problem is when there is a problem like I reported, I'm sure if you get to the right expert at hughes they would know what the problem is, and probably it's some bottleneck at the hughes NOC.
The problem is when calling support there is no way to get the real answer and then of course the problem goes away in a few days.
Still not happy with FAP, etc,, but I understand why they have to do this.
And wow, we just got an extra 50mb/day woohoo..
I am running; Windows XP Pro SP3 with all current updates, drivers and firmware. Internet Explorer 8.0.6xx with all current updates and Pop Ups Blocked. HN9000 modem most updated satellite dish according to HN Sales Department. 2 MB RAM, 2.2 Duel Core Processor.
Internet Explorer (Under Tools)
A lot of sites automatically add their add-ons. According to Microsoft many add-ons will slow Internet Explorer Down, cause it to miss-load pages freeze/lock-up or not load pages at all. If you have add-ons from sites you don't know, don't trust then you need to disable them. While you are surfing the NET if you get the message it has blocked a pop-up, more than likely it wants to enable one of the add-ons you disabled. Now you decided if it's an add-on you want running constantly or if you just want to enable it each time you enter that page. I have narrowed mine down to 7 add-ons. All of which improve performance.
Browsing History (Options)
I keep my history maintained throughout the day. What sites I visit determine how many times and how I clean it out. I use Auto complete, remember password and keep the site files for pages listed in my Favorites. Any time I visit a site I don't trust for whatever reason, I delete everything using the delete button under I.E. 8 internet options. I do this at least once a day. When I visit sites not in my Favorites list but trust them and use them a lot I delete only the info from those pages.
Windows XP Pro
Disk Clean Up utility (Start Menu, ... Accessories, System Tools)
I run this every 2-3 days immediately after I do a complete history clean up in I.E. 8. There are a couple boxes I don’t check when using it. Most of them are checked though. This is done more for security than speed.
I’m not getting into the Task Manager discussion. I recommend Microsoft Support for this. You can’t configure anything but it is a good monitoring tool.
Microsoft Configuration utility. (msconfig)
If you don’t know what you are doing then be careful or stay out!!!
In here you can see all the programs your computer starts automatically. Some are required for your computer to run. Others just sit in the background waiting until it is needed. They can use a lot of memory which will slow your system down. I only start programs my computer must have and a couple security programs such as virus, etc.
You can use msconfig to configure this. If you do there is a chance you will get a windows boot up error when you boot up. This is why I edit the registry to control my start up files. Go to Microsoft Support, they have great instructions on how to do things like this.
When you go into the Task Manager, click on PROCESSES tab you will see a lot of processes running. Most of them are needed to run your computer, network, etc etc. I keep an eye on all my processes. However, I don’t use msconfig to configure them. I use the Services utility found in the Control Panel under Administrative Tools.
Msconfig is a good, quick way to check out your system. When you see something that may need configured or deleted then use the other options I mention for configuration. I frequently refer to Microsoft Support. I highly recommend you use them, learn what you need to do and then use their step-by-step instructions to fix the problem. You’ll be surprised at how much you will learn and at how easy it really is.
SERVICES (Control Panel, Administrative Tools)
I use the Services icon in the Administrators Section in the Control Panel. In there you click on a service and in the left pane it tells you what the service is for. Right Click on it and check its properties. Make sure no other needed services depend on it before you start. I highly recommend going to Microsoft Support and learn about this before you attempt it. Again, they have great information and step-by-step instructions.
If you have never done the above it will take some time to get everything figured out. The beauty of it is when it is completed you will have a pretty good running system and when your computer slows down you will know how to check and make sure it is not your computer. When it involves an internet problem you will have no doubt the problem is somewhere other than your computer. If you are on a network it could be a problem in the network. It could be in your cabling and it takes less than 1/16 of an inch for your disk to be off . If you’re signal strength isn’t high enough then I would check the disk for damage, make sure nothing has been put in or grown in it’s line of view and if needed get a tech out there to point the disc.
It wouldn’t surprise me if Hughes has screwed something up and caused this problem. But I guarantee you some, if not many of you, will find the above to help a lot. I will agree Hughes has the worst phone in and email tech support. I have been with Hughes many years. This community is a blessing. When Sara says to email her with your account details, name in the community and a good description of your problem then I would do it. Every time I have emailed her after she asked me to the problem ended up getting fixed. Yes, it still takes time for them to get the problem to the right person but in the long run it has always paid off for me.
Painful as they are, the scripted tests that Customer Care take you through are a logical approach to diagnosing your problem. If you can get to the point that you've eliminated faults at your end (i.e. your computer, your network, your modem, your transmitter, your dish alignment), you're stuck with a HughesNet issue. That's the point at which people should be looking for help at sites like this one.
And my own personal preference - get rid of Windows! Most of what you suggest here is dealing with Windows issues, which will (as you are saying) bog down your computer. Open source software is transparent, flexible, well supported and FREE!
There's a learning curve, but I've never looked back since I started using it.
Every time it drags down, weather is clear and it's either Friday, Saturday or Sunday.
I talked with support and they troubleshooted and they offer no explanation. Call back if it does it again.
I have a brand new computer with no issues.
If I update Norton at 3am, it takes 5 minutes. Tried it during them peak periods and it ranged from 9kb/ sec to 87kb/ second and says 5 hours. That's dial up speed. I went back at 3am this morning and it downloaded at 290kb/sec.
I am convinced HN throttles you down during peak usage periods whether you used your allowance or not.
#29132197 Call them yourself !
Next time I'll get a screen shot if I knew I was going to be challenged.
testmy.net said 2.8Mbs download, 160kbps. So???
I have no intention of ever calling the toll free number again. I spend 80% of every call asking the clerks who answer the phones to repeat what they said, because I cannot understand them. I don't speak Hindi and they don't speak English well at all.
I'm seriously thinking of dumping Hughes and going wireless broadband.
The results clearly support my original complaint. During the daytime hours, your(Hughes) downlink speeds are EXTREMELY slow. Generally, during the night time hours, your system provides downlink speeds at what I would call 'Normal' speed."
The table below summarizes my Web Response Data, by date and hour. The time listed for each hour is the AVERAGE of all tests performed in that hour and the total number of tests I completed in that hour are listed last.
Date Time Response Time # of Tests
11-18-11 2200-2300 6.5 sec 5
11-20-11 2200-2300 7.1 sec 6
11-21-11 0001-0100 6.5 sec 9
11-21-11 1200-1300 104.9 sec 18
11-21-11 1300-1400 244.3 sec 7
11-21-11 1700-1800 14.6 sec 16
11-21-11 2000-2300 6.3 sec 14
11-22-11 1200-1300 131.2 sec 11
11-22-11 1800-2300 8.9 sec 15
11-23-11 1100-1500 109.6 sec 21
11-23-11 1800-2000 7.8 sec 5
11-24-11 no tests done
11-25-11 no tests done
11-26-11 1600-1700 11.5 sec 6
11-26-11 1700-2300 96.2 sec 14
11-27-11 System Un-usable, no Rx Lock, no TX Lock
11-28-11 System Un-usable, no Rx Lock, no Tx Lock
11-29-11 1100-1200 62.2 sec 9
11-30-11 No tests done
12-01-11 No tests done
12-02-11 1000-1200 61.2 sec 17
12-03-11 1000-1300 73.2 sec 23
12-04-11 all day long...System Un-Usable No Rx Lock, No Tx Lock
12-05-11 all day long...System Un-Usable No Rx Lock, No Tx Lock
12-06-11 0900-1700...System Un-Usable No Rx Lock No Tx Lock
12-06-11 1700-present time 8.8 sec 19
This performance level is unacceptable. Particularly given I had to pay $125 for a Service Call just a few weeks ago. Not to mention the oddity of the Hughes System being either totally Un-Usable or just Download being slow during daytime.
Anyone have any ideas or thoughts???
Taken from speakeasy.net
If you call tec support, they are not interested in what speed test you use if it is not the one hosted on their server.
Only one problem with that... No one pays for an ISP only to download content they host.
Its called "world wide web" for a reason.
But the standard answer is "I will turn it over to the proper dept and they will resolve your issue"
This is not only incorrect, but a run around from HughesNet.
This service is overpriced and literally is to be considered the poorest example of satellite internet. No let me take that back, Wildblue is worse, but HughesNet must be put at or just below that service level.
I avg about 1Mb download per min. So a 60Mb file takes 1 hour to download.
I have several calls to the customer service, technical and all the services that are available at HughesNet to assist you.
My other problem is the connectivity. I go days with no ability to connect. This past month I had 9 days, could not connect at all.
Called to get a credit on my account. Was emailed (Quote) " I have scheduled a callback from Hughes Billing Support, You can expect a call back within 2-3 business days." (End quote). This was on the 18th of Dec, still waiting. Must be waiting for the 3rd day to respond, if they even do.
Overall, I am not happy with the $89.00, I spend each month. But its either this service or the Wildblue. Oh, woe is me. ROCK AND A HARD PLACE.
Thanks for reading this, if you did, and let me know what you think. To much complaining, should I just take it and be thankful for any internet???????????????
1st test - 4 MB with a 2.5 Mbps@316 kB/s
2nd test - 3 MB with a 2.5 Mbps@326 kB/s
3rd test - 12 MB with a 2.5 Mbps@320 kB/s
This registered as a bit above the avg of 2.2 Mbps with HughesNet customers.
And a whopping 47% less than the users testing in the last 30 min. Which was at a 4.7 Mbps.
This was done during the day on Tuesday, Dec 20th at 3:50 PM.
I will conduct the same test during the free time after 2 AM tomorrow morning. I will guarantee that the speed will be ALOT lower.
I have tried to find an explanation on the website that clearly explains:
What time it resets
Why the time changes daily
How much you have left
Basically, how is this thing setup to work.
Again, please don't give me the HughesNet answer
1mb = 120kb/s download speed
2mb = 240kb/s and so on
example 150 KB/s X 8 = 1200 or 1.2 Mb/s
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