VOiP phone

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  • Updated 10 months ago
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I saw an email about VOiP offering that is disgraceful as its main goal is to rip people off. Does Gen 4 offer the capability to work with ANY VOiP provider or do they wish to rip people off with only their own?
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Eddie

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Posted 2 years ago

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Gwalk900

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Eddie,

Google is your friend.
How can anyone...even Hughes beat the speed of light. (roughly 186K miles per sec)

The Sat you are using is aprox.22,300 miles above Earth.
The time needed for a "normal" two way conversation just doesn't work well.
Think "Walky-Talky" here.
This one even isn't the fault of Hughes.
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Eddie

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First of all VOiP does work on Satellite. I have another satellite provider and I won't mention it so this does not get deleted and it not only works ....it works better than landline. Second HughesNet sent me an email offering VOiP phone for $29.95 a month which is disgraceful .....if they are going to offer it.....then offer at least comparable prices to Vonage at $9.99 a month but honestly we are already being ripped off on our data packages since in comparison to cable and fiber optic providers who get 250 GB a month for less money. Internet providers compete with all Internet providers regardless of how or where it is brought. Cable and fiber optics are growing and if they wish to keep customers they need to 1) not rip people off even further and use added benefits instead 2) raise the data limits by 10 times to at least be nearly comparable to cable and fiber optics and 3) lower the prices of packagescomparable to cable and fiber optics. They are growing and they compete with them regardless so as soon as they come into the area people will leave unless there is comparable benefits to staying ( which there is not ). Don't ask me how my current provider works or how HughesNet in their email is making theirs work.....I know it is possible because I currently experience it.....I just want then to know they need to compete by not ripping people off and raising their data packages If they did that.....I would immediately upgrade to Gen 4 without a tiny delay ....if they also lowered their prices I would not care if cable or fiber ever came my way and I'd be loyal. As it is now....I will probably not only not upgrade but I will drop my old HughesNet especially if they insist in ripping people off on VOiP instead of using it as an extra added benefit. My main question is will it work with ANY vVOiP service such as magic jack which is $20 a year not $30 a month. That is a disgraceful ripoff which is hughesnet s fault.
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Eddie

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To the comment " google is your friend " ....ditto back at you and also another point that is diametrically opposite to that is the saying and I don't know who said it ....that does not matter anyway.....what matters is its point......----> The biggest obstacle to knowledge is often knowledge itself " One can be so sure something is not possible to the point that they cannot see how it is possible. All I know for sure is that VOiP does in fact work perfectly on satellite service because I currently experience it. No delay, no static from squirrel chewed lines as long as it is Internet to Internet or Internet to cell and not Internet to landline which may have squirrel chewed wet lines that pop.....I can initiate 3 separate phone conversations at once and all of them digitally separated and all of them showing from the same phone number on caller ID ( one call I was on via iPhone app on magic jack copies over wifi , my son called down the road to his friends house and my girlfriend on a long distance call out of state where they all worked perfectly with great sound quality ( you cannot do that with a landline so yeah it is better than a landline for many reasons more ). Your " knowledge " of why it cannot work prevents you from knowing it an work. It may have to do with a dedicated IP , maybe it can go both ways at once instead of to space and back ..... I don't know how.....but I do know it DOES WORK.
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Eddie

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Need to see the email VOiP offer?

Dear HughesNet Member,

Introducing HughesNet® Voice.

With HughesNet Voice you can save money on long-distance calls and get more telephone features for your money.

Take full advantage of your HughesNet Internet service by adding this exciting new VoIP (Voice over IP) service that is optimized to work over your HughesNet service.

Unlimited* calling in the US and Canada
Call Waiting, Caller ID, Voicemail and more
International plans also available
Best Plan - only $29.95 per month, with a 1-year commitment
Early Bird Offer - get $10 off your monthly service for the first 3 months
The service is designed to deliver the highest quality voice service over our satellite network, and your calls never get counted against your monthly bandwidth allocations.

Call 1-855-399-0590 to learn how HughesNet Voice can save you money on your telephone service.

Sincerely,

Your HughesNet Team

* Offer is limited to new HughesNet Voice residential customers on the EchoStar XVII satellite. Early-bird offer of $10 off for first 3 months ends on July 31, 2013. After promotional period, regular rates apply. Equipment fee for the telephone adapter, taxes, the Universal Service and other applicable charges extra. Unlimited calling for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Service is subject to our HughesNet Voice Subscription Agreement and Reasonable Use Policy. Service (including 911/emergency services) will not function during periods of Internet service outage. Because HughesNet Voice utilizes HughesNet Internet access service, latency - the gap between the time when you stop speaking to the time when the other person on the call hears your voice - will be longer than with a terrestrial-based system. Transfers of existing telephone number not always available. Restrictions may apply. Offer void where prohibited.
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Eddie

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This is my reply which caused an auto responder to send me here.....so I'm not sure if they will read it via email or not.

Is that for the old HughesNet? I have not upgraded to Gen 4 yet. Last I heard is that Gen 4 does not offer VOiP capability. The way I see it is that HughesNet does not need to offer VOiP but they need to improve the capability so that VOiP can be used. For instance I also have___________which does work with VOiP .....so if this is HughesNet idea of VOiP then I will not upgrade to Gen 4 as the real goal is then to RIP PEOPLE OFF. I use Magic Jack and it works perfectly for less per year than this advertisement shows per month as the service price....DISGRACEFUL to say the least. Does Gen 4 work with OTHER VOiP services or not is my question. As a second question will Gen 4 do online twitch games? ( _______ will also do that well ). I have been doing a wait and see before upgrading or deciding to dump old HughesNet altogether. I may upgrade and use both but if this is your idea of offering VOiP then I think you all will lose me because quite frankly it is a disgraceful rip-off to say the least. The data packages themselves are a huge rip-off. All Internet providers should compete .....by that I mean not just satellite Internet competing with satellite Internet or mobile with mobile. If Fiber Optics or Cable or DSL were to come to where I live during even my 2 year agreement which I am well beyond then I would still pay the early tern fee and dump HughesNet immediately because the other providers all offer generous data packages of at least 250 GB a month to unlimited as well as better speed lower latency for LESS MONEY. Trust me when I tell you that all Satellite Internet providers are in trouble if they do not make their data packages more generous by a lot more generous ( at least 10 times more generous ).....or in the future all satellite providers will lose money as cable and fiber optics grow more and more and more for less and less money with greater capability and more generous data. To keep customers satellite providers need to do 2 things 1) and this one is more important INCREASE DATA PACKAGES TEN TIMES 10 GB becomes 100 GB ----forget anytime and night time BS make it ten times more .....15 becomes 150 GB and the 25 GB becomes comparable to cable, DSL and fiber optics at 250 GB a. Month....just this one move alone will create loyal customers and 2) Lower the prices for the data packages to compare to cable. I promise if at least number one is done you all will lose less customers as cable and fiber optics progress and grow but if you also do number 2 then people will have almost no benefit in switching at all. I am just telling you all the truth regardless of what you wish to hear or not.
Want to keep me as a customer and get me to upgrade to Gen 4 ? .....well make your data 10 times greater and I will upgrade immediately ( literally immediately ). Currently HughesNet Gen 4 offers me nothing at all that I cannot get with _________( including working with OTHER VOiP providers without further ripping me off and even online twitch game capability ) but more data for movie streaming would make me upgrade immediately. As it is now I am waiting and may even cancel my old HughesNet which I hardly use at all if ever....not even as back up Internet.
1) offer VOiP capability with ANY VOiP provider .....Do you yet?
2) Make your data packages at least 10 times greater ......Will you?
3) As other Internet providers such as cable and fiber optics grow satellite will lose customers if numbers 1 and 2 are not done so also consider 3 as to not lose any customers and slow down the growth of cable and fiber optics which is LOWER YOUR PRICES FOR SAID PACKAGES because cable and fiber optics is also cheaper. Satellite Internet providers need to realize they compete with the entire Internet provider market or will soon do so .....so changes are in order.....you can choose to ignore me but you cannot choose to ignore the reality I am pointing out....which is without major changes to the service that benefit the consumer in comparison to cable and fiber optics that satellite will fail as a business as it fails to benefit the consumer as much as other service providers offer. Awaiting changes from HughesNet or am I awaiting HughesNet Gen 4 failure as well as all other Satellite Internet providers failure do to an unwillingness to make necessary changes in the needs of consumers in a competitive market which is all Internet providers and their benefits. If HughesNet wants to be a leader in Internet providing services ( not just satellite Internet provider services which by the way ----not really a leader either----sorry ----sad but tue ) .....the question is does HugheNet want to be a leader of Internet providing services or not period. ???

Sincerely Eddie

....and PS yes I do expect answers to questions within the email as well as to soon see changes or not only will I not upgrade but HughesNet will be dumped as a provider.
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Eddie

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Wow.....I never read the disclaimer at the bottom of the email.....which basically states it still does not work very well ( or is that with old HughesNet which is what I have and not new Gen 4 which it seems I will not get since there is no benefit in doing so....not even great data packages. ) That brings me back to another question ....does VOiP work with Gen 4 regardless of who is the provider ?
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Gwalk900

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In time you will find out that things just don't and wont work right with Hughesnet. If VOIP works as well as you say on the "Other Service" why fight the Hughes issues ?
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Eddie

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For 2 reasons.....one .... I am deciding whether to upgrade for more data to go along with my other internet provider or to just completely dump hughesnet altogether ( I own my equipment so in a way I don't want to..,,even though I think I read with the upgrade you never actually own it ) ....and 2....I want these providers to realize that they are in competition with the enrire internet provider market and nit just satellite internet prividers.....thus I would like them to compete on that level snd offer more competitive services for everyome. The whole data thing is just an excuse for an extra charge when it comes right down to it and to protect the satellite tv industry so we won't start streaming our tv needs. It's extra money and excuses designed to further rob us just like when the phone companies used to charge per minute when it was totally unnecessary to begin with. The signal is there whether snyone uses it or not and it can withstsnd way more without the slightest slow down. The bottom line is they will lose customets if they do not make necessary changes in this competitive market. They can resist all they want but what you resist will persist edpecially when it is simply reality. The bottom line is change or fail. I do not know a single person who would keep satellite internet the moment something better was available and cable and fiber optics are growing fast.....they can resist change and fail or they can embrace that reality and make necessary changes to keep customers. It is to benefit everyone really as well as myself.
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Eddie

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Also your right from what I'm reading whete you said " in time you will find...." Yes.....it seems they still have not yet figured out how to make it work. I am fairly certain they will since it is possible but for now they still really have not.
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Alan Thompson, Champion

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does VOiP work with Gen 4 regardless of who is the provider ?


Hard to give a simple "Yes" or "No" blanket answer. Depends on which VoIP service you're trying to use. Different VoIP services use different protocols and have different bandwidth requirements. Some services are set up in a way that doesn't tolerate the normal satellite latency very well.

Skype tends to work well. Magic Jack, Ooma and Vonage not so well. I have gotten Vonage to work but needed to throttle back its Bandwidth Saver feature to the 30Kbps setting (when using older HN systems. Have not tried this yet on Gen4).
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Eddie

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Yes ....all of that and sometimes you can change the settings in your computer to help such as the QoS settings to make voice a priority.,,,also many routers put voice in highest order of importance and also have QoS settings. As well as many ATA devices will csuse some priority when it's program is installed. Magic jack only requires 128 Kbps upload ( for some reason only the upload is important ) ....and I have heard of using an old MJ device to use Google Voice for FREE with a program only for winfows so far called GVjack app. You may need to register E911 within the program for $12 a year but a great deal and people say it works better than Magic Jack with better quslity but I dont know for sure. Also I read about a device that can help with ANY VOiP provider called the Obihai ....in fact the Obihai can support up to 4 different VOiP services on the one device and if you have a business it can support 40 to 100 phones depending on which model.....so if you have a 4 phone system it will more than handle and improve it. Just some things for people to look into who might be intetested....and things I am and have looked at.
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Eddie

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Thank you for the correction Suz. I got that from a non HughesNet site that does compare and contrast. If you would like I can find the site I got that false info from later this evening so that we can tell the admin of that site to correct their info. I won't have time till this evening though.
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Suz

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That would be very helpful. Thanks Eddie! :) Suz
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Eddie

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Hi Suz sorry I could not get back with you yesterday evening ( we had many storms and actually a tornado nearby so the power was out )..... The site that had false info about download and upload metering is http://www.yourlocalinstaller.com/Hug... also there may be other false things since that was.
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Suz

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Hi Eddie, it sounds like you had the same storm that we had here as well. I do hope that you fared well. Thank you so much for providing the link, and please know that I will present this to the appropriate department to address. Suz
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Eddie

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Thank you Suz. We had a 6 hour or so power outage but all went well. The admin of the site on top of wrong info probably does not update their site info often sp hopefully they can fix it quickly. I have actually only heard of a dsl company doing something like that before. In any case that is a bad thing to have wrong so I hope they can correct it quickly.
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Sara for Hughes

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Hello Eddie, to answer your question, VoIP in general can work over the Gen4 system. Many of our customers use it successfully. While we don't support general VoIP applications, Hughes is currently preparing HughesNet Voice- home phone service optimized to work over your satellite Internet connection. Part of that preparation includes testing by a limited number of customers in qualified areas. We anticipate HughesNet Voice will be generally available in specific geographies in June, and rolled out throughout the United States this summer.

Please take a look at our FAQs for more details http://www.hughesnet.com/?page=FAQ#faqs
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Eddie

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Thank you Sara. Can I ask you a question on here that if I'm not mistaken I think I am correct about?
Is HughesNet and DishNet the same company? I guess I am asking is DishNet just a front face page that is really HughesNet Gen 4 or vise versa .....does one own the other?
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Alan Thompson, Champion

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EchoStar is the company you're looking for...
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Eddie

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EchoStar is a company owned by Dish that also owns HughesNet but pretty much yes ....EchoStar
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Paul Young

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You have it backwards, Echostar is the owner of Dish & Hughes.
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Eddie

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EchoStar is a " Sister company of Dish " ....to me that means " of Dish " .....if it were the other way around it would be stated " of EchoStar " .....if something is " of " something the thing it is of is the owner or originator ......unless the info on the site is slightly off that is ( which could be the case )....it could be that EchoStar owns them but regardless both companies are owned by the same people and it's only difference is paperwork. It is really 6 to a half dozen one to the other.
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Eddie

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....unless they meant " a Sister company TO Dish " instead of " OF Dish ".....but it didn't say of coarse " Parent " company or " Start up company Of " so I suppose " Sister company of " could mean anything .....even neither as an owner or owned ....yet owned by the same people divided only by paperwork.
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Eddie

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I read somewhere that EchoStar was the " Former owner " of Dish so yeah pretty much ....although now described as " sibling " companies with neither as owner or owned per say.
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Rita Kaye

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I have Hughes net Gen4. I sometimes stream movies and watch shows that I have missed such as S.O.A. etc. I have spent up to 9 hours watching Breaking bad. Also local channel television's shows. I use to have dish as my satellite provider. All I got was buffering constantly. I live rural, Very rural. all we can get out here is 3 different satellite providers for internet. No DSL, Broadband etc. All I can say is that Gen 4 is terrific. I will never switch. Not with what we have to choose from. I have never had any buffering. Not once. So, for the people speaking bad about Gen 4, who have never tried it, Try it before you trash it. You should not speak of what you know not of.
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john polster

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I tried it, it didn't work. Ever. I'm so glad to hear that you are one of the few who do not seem to have problems... Odd
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Eddie

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Thanks for the input but this particular thread is not about " streaming movies " which has little to do with critical timing such as VoIP Phone and Twitch online gaming would. Streaming has to do with Bandwidth capacity up
Pad and download which are not in question here. It should work quite well as long as one has greater than a half a Gig upload and download for standard definition which Gen 4 easily obtains. What is in question in this thread is VoIP phone with various providers and if anyone also has input about twitch critical timing games.
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Eddie

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Not " up pad and download " .....supposed to say " upload and download "
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Eddie

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....as well as the fact that Satellite companies need to compete with the entire internet market and not just other satellite internet providers. Which means they need to offer comparable prices and data packages as say cable internet, fiber optics internet and DSL Internet as well as compete with the better prices.
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Alan Thompson, Champion

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As has been repeatedly discussed in these forums and elsewhere, the economics of building, insuring, launching, and maintaining a communications satellite 22,000 miles out in space with a life expectancy of only 15 years, comes at a much higher cost than running and amortizing fiber-optic cables on the ground. It's simply a more expensive delivery system, bit by bit.
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Eric Hutchison

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You can call it a rip off or what ever you want. But simple physics says VOIP will not work on a satellite connection. I am a hughes installer and i just installed my first hughes phone service last week. It sounded horrible. I was so embarrassed.
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TimJ, Champion

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I had mine for over year and use it all the time and I don't have issues with it and it does work and I even had calls from UK as good as my land line based phone
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Alan Thompson, Champion

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Wanted to add to this thread that we've installed three HughesNet Voice adapters recently, and all three customers are happy with the service. 

Standard satellite data transfers have a "Variable Bit Rate" (AKA "VBR") where packets arrive at uneven intervals. This "jitter" in packet spacing can cause sound distortion and voice cut-off. And the higher latency over a standard data channel increases the chances of people talking over each other, 

Third-party VoIP products (OOMA, Skype, MagicJack, etc.) are forced to use a standard satellite data channel so they don't function nearly as well because of the higher latency and jitter. 

My understanding is that the HughesNet Voice system, in addition to having QoS built into the adapter to give voice packets priority, also uses a dedicated data channel that keeps satellite latency to a minimum, and uses a "constant bit rate" (CBR) control to reduce/eliminate packet jitter. All three of these adjustments are needed for VoIP to function well over satellite.