Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This thread has been archived for one of these reasons: -The thread is a one-off subscriber-specific issue and has been resolved, or inactive for an extended period of time. -The thread is inactive and will not provide future value to another user. -Th
Google is your friend.
How can anyone...even Hughes beat the speed of light. (roughly 186K miles per sec)
The Sat you are using is aprox.22,300 miles above Earth.
The time needed for a "normal" two way conversation just doesn't work well.
Think "Walky-Talky" here.
This one even isn't the fault of Hughes.
Dear HughesNet Member,
Introducing HughesNet® Voice.
With HughesNet Voice you can save money on long-distance calls and get more telephone features for your money.
Take full advantage of your HughesNet Internet service by adding this exciting new VoIP (Voice over IP) service that is optimized to work over your HughesNet service.
Unlimited* calling in the US and Canada
Call Waiting, Caller ID, Voicemail and more
International plans also available
Best Plan - only $29.95 per month, with a 1-year commitment
Early Bird Offer - get $10 off your monthly service for the first 3 months
The service is designed to deliver the highest quality voice service over our satellite network, and your calls never get counted against your monthly bandwidth allocations.
Call 1-855-399-0590 to learn how HughesNet Voice can save you money on your telephone service.
Your HughesNet Team
* Offer is limited to new HughesNet Voice residential customers on the EchoStar XVII satellite. Early-bird offer of $10 off for first 3 months ends on July 31, 2013. After promotional period, regular rates apply. Equipment fee for the telephone adapter, taxes, the Universal Service and other applicable charges extra. Unlimited calling for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Service is subject to our HughesNet Voice Subscription Agreement and Reasonable Use Policy. Service (including 911/emergency services) will not function during periods of Internet service outage. Because HughesNet Voice utilizes HughesNet Internet access service, latency - the gap between the time when you stop speaking to the time when the other person on the call hears your voice - will be longer than with a terrestrial-based system. Transfers of existing telephone number not always available. Restrictions may apply. Offer void where prohibited.
Is that for the old HughesNet? I have not upgraded to Gen 4 yet. Last I heard is that Gen 4 does not offer VOiP capability. The way I see it is that HughesNet does not need to offer VOiP but they need to improve the capability so that VOiP can be used. For instance I also have___________which does work with VOiP .....so if this is HughesNet idea of VOiP then I will not upgrade to Gen 4 as the real goal is then to RIP PEOPLE OFF. I use Magic Jack and it works perfectly for less per year than this advertisement shows per month as the service price....DISGRACEFUL to say the least. Does Gen 4 work with OTHER VOiP services or not is my question. As a second question will Gen 4 do online twitch games? ( _______ will also do that well ). I have been doing a wait and see before upgrading or deciding to dump old HughesNet altogether. I may upgrade and use both but if this is your idea of offering VOiP then I think you all will lose me because quite frankly it is a disgraceful rip-off to say the least. The data packages themselves are a huge rip-off. All Internet providers should compete .....by that I mean not just satellite Internet competing with satellite Internet or mobile with mobile. If Fiber Optics or Cable or DSL were to come to where I live during even my 2 year agreement which I am well beyond then I would still pay the early tern fee and dump HughesNet immediately because the other providers all offer generous data packages of at least 250 GB a month to unlimited as well as better speed lower latency for LESS MONEY. Trust me when I tell you that all Satellite Internet providers are in trouble if they do not make their data packages more generous by a lot more generous ( at least 10 times more generous ).....or in the future all satellite providers will lose money as cable and fiber optics grow more and more and more for less and less money with greater capability and more generous data. To keep customers satellite providers need to do 2 things 1) and this one is more important INCREASE DATA PACKAGES TEN TIMES 10 GB becomes 100 GB ----forget anytime and night time BS make it ten times more .....15 becomes 150 GB and the 25 GB becomes comparable to cable, DSL and fiber optics at 250 GB a. Month....just this one move alone will create loyal customers and 2) Lower the prices for the data packages to compare to cable. I promise if at least number one is done you all will lose less customers as cable and fiber optics progress and grow but if you also do number 2 then people will have almost no benefit in switching at all. I am just telling you all the truth regardless of what you wish to hear or not.
Want to keep me as a customer and get me to upgrade to Gen 4 ? .....well make your data 10 times greater and I will upgrade immediately ( literally immediately ). Currently HughesNet Gen 4 offers me nothing at all that I cannot get with _________( including working with OTHER VOiP providers without further ripping me off and even online twitch game capability ) but more data for movie streaming would make me upgrade immediately. As it is now I am waiting and may even cancel my old HughesNet which I hardly use at all if ever....not even as back up Internet.
1) offer VOiP capability with ANY VOiP provider .....Do you yet?
2) Make your data packages at least 10 times greater ......Will you?
3) As other Internet providers such as cable and fiber optics grow satellite will lose customers if numbers 1 and 2 are not done so also consider 3 as to not lose any customers and slow down the growth of cable and fiber optics which is LOWER YOUR PRICES FOR SAID PACKAGES because cable and fiber optics is also cheaper. Satellite Internet providers need to realize they compete with the entire Internet provider market or will soon do so .....so changes are in order.....you can choose to ignore me but you cannot choose to ignore the reality I am pointing out....which is without major changes to the service that benefit the consumer in comparison to cable and fiber optics that satellite will fail as a business as it fails to benefit the consumer as much as other service providers offer. Awaiting changes from HughesNet or am I awaiting HughesNet Gen 4 failure as well as all other Satellite Internet providers failure do to an unwillingness to make necessary changes in the needs of consumers in a competitive market which is all Internet providers and their benefits. If HughesNet wants to be a leader in Internet providing services ( not just satellite Internet provider services which by the way ----not really a leader either----sorry ----sad but tue ) .....the question is does HugheNet want to be a leader of Internet providing services or not period. ???
....and PS yes I do expect answers to questions within the email as well as to soon see changes or not only will I not upgrade but HughesNet will be dumped as a provider.
does VOiP work with Gen 4 regardless of who is the provider ?
Hard to give a simple "Yes" or "No" blanket answer. Depends on which VoIP service you're trying to use. Different VoIP services use different protocols and have different bandwidth requirements. Some services are set up in a way that doesn't tolerate the normal satellite latency very well.
Skype tends to work well. Magic Jack, Ooma and Vonage not so well. I have gotten Vonage to work but needed to throttle back its Bandwidth Saver feature to the 30Kbps setting (when using older HN systems. Have not tried this yet on Gen4).
Please take a look at our FAQs for more details http://www.hughesnet.com/?page=FAQ#faqs
Standard satellite data transfers have a "Variable Bit Rate" (AKA "VBR") where packets arrive at uneven intervals. This "jitter" in packet spacing can cause sound distortion and voice cut-off. And the higher latency over a standard data channel increases the chances of people talking over each other,
Third-party VoIP products (OOMA, Skype, MagicJack, etc.) are forced to use a standard satellite data channel so they don't function nearly as well because of the higher latency and jitter.
My understanding is that the HughesNet Voice system, in addition to having QoS built into the adapter to give voice packets priority, also uses a dedicated data channel that keeps satellite latency to a minimum, and uses a "constant bit rate" (CBR) control to reduce/eliminate packet jitter. All three of these adjustments are needed for VoIP to function well over satellite.
This conversation is no longer open for comments or replies.
This conversation is no longer open for comments or replies.