What happens when I go over my limit ?

  • Question
  • Updated 2 years ago
I have at 0% and still have access to the net. I've tried to research how much going over will cost me has I haven't purchased any tokens. Thanks.
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Terry Wilson

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Posted 2 years ago

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Charles Scott, Champion

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Going over will not cost you extra unless you opt to purchase a restore token. The only thing that happens if you don't purchase/apply one after going over your limit is that your speeds are reduced greatly.
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Terry Wilson

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Thanks, it's been a few days and I must have had slow speed to start with -lol-. I don't see much difference unless I want to view a video. I don't know about my son's Clash of the Clans game -lol- This is our 1st full cycle with HN.
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Charles Scott, Champion

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If you are doing generic browsing and checking of email, you probably won't notice the reduced speeds much, though I am sure your child may have noticed his game if he is playing it online might be very laggy.
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Steven Shook

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Terry Wilson,
I'm absolutely astounded ... no floored ... that you would go over the monthly limit. HughesNet has done scientific studies, you know. Statistically, less than 1% of all HughesNet customers go over their limit. Suz, one of the venerable and highly respected HughesNet board moderators, has previously written on another thread:

I'm unhappy to hear that the monthly bandwidth allowance did not meet your needs....We've closely monitored customer usage over many years when we offered an unlimited Download Zone and discovered that the allowance for our new Bonus Bytes zone is big enough to meet the needs of at least 99% of our customers.


You must be that other 1%, Terry, along with another likely 75% of other HughesNet subscribers.
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notechsupport2

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<--- Perhaps it should be called Gen1/2 or Gen 1/4 ;)
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Steven Shook

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Personally, I call it overselling and underdelivering.
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Gwalk900

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If only they had taken the resources they invested in their VOIP adventure and put it into rectifying the overloaded ground facilities we might be more understanding.
So far Hughes is just playing a shell game with us. I don't see them making any effort or progress towards the problems that have plagued Hughes for years:
DNS, Web Acceleration, Prime time congestion, I just fail to see them address these items at all

The only rumors I hear is more "software update hokus pokus" to allow greater compression to allow even greater customer loading.
The Hardware $$$ went into the VOIP cash cow.
Oh, and I hear its wonderful
What a joke. For $58 per month thru Frontier I can call Mexico, Canada and all the US anytime anywhere for as long as I like.
When the weather is bad and my Hughes service is out, the phone works.
When it really gets bad and Hughes and the electricity is out, the phone still works.

Satellite Internet is an ISP of last resort, best aimed at hobbyists rather than mainstream usage. VOIP by Hughes is a product in search of a market, not the other way around.
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Rocky

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Hi Terry. Welcome aboard. Glad to have ya! Here's the link to the info. you were asking about. http://subagree.hughesnet.com/FairAcc...

Here's the full subscriber agreement link.
http://subagree.hughesnet.com/Home.cfm

Have a great weekend! -Rocky