What is error message 509.2 and how do I fix it?

  • Question
  • Updated 2 years ago
We are having problems logging on to any website that requires a password. We get an error message that says "Web Acceleration Client Error (509.2). Upstream TCP receive failure (web server) TCP Connection failure." When I do get on the websites there are x's on the pictures because they do not load. Does anybody else get this message and how do I fix it? I have a router and we still have the same problem if we unplug the router and plug in Hughesnet directly to the computer. We have Internet Explorer and have also tried Mozilla Firefox.
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Regina Statzer Mullins

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Posted 2 years ago

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Sara for Hughes, Official Rep

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Official Response
Regina, it looks like the agent you spoke with felt the router was the culprit here however, it sounds like you get the same error message even without a router. We'll be connecting shortly to troubleshoot with you in real time. Thank you, Sara
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Sara for Hughes, Official Rep

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Official Response
One suggestion I have is to check your TCP and Web Acceleration status from the System Control Center.
• Open a new browser window
• In the address bar type 192.168.0.1 and press "Enter" (this will open the System Control Center Screen)
• Click on System Status
• Check for the TCP & Web Acceleration status. Both should be “operational”