Why do you charge a $5.00 fee for paper billing?

  • 0
  • 1
  • Question
  • Updated 5 years ago
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This thread has been archived for one of these reasons: -The thread is a one-off subscriber-specific issue and has been resolved, or inactive for an extended period of time. -The thread is inactive and will not provide future value to another user. -Th

It's bad enough to be put on hold by customer service multiple times and also find out they extended your service agreement when you agreed to pay more for the pro-plan even though you didn't want the extension. The so-called faster service is a joke as it's not much better than dial up. Then to add insult to injury they put a fee on a paper statement!!!!!! I'm going to file a complaint with the better business bureau . As I'm sure you can tell I am a very, very dissatisfied customer!
Photo of Jack Singletary

Jack Singletary

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 5 years ago

  • 0
  • 1
Photo of Sara for Hughes

Sara for Hughes

  • 4956 Posts
  • 201 Reply Likes
Hello Jack,
I’m sorry to hear you’re not happy with your service. Please post your speed test results so we can troubleshoot.
In terms of the $5 paper invoice fee, you are correct, we do charge a $5 processing fee for paper invoices however, the representative should have told you this when you signed up. Please send me your account information so I can review the sales call. Please send your account number and the name on the account to communitysupport@hughes.com.
Please remember, you can always opt out of invoice billing and view your invoice online by logging in on our customer care homepage http://customercare.myhughesnet.com/
Thank you, Sara

This conversation is no longer open for comments or replies.