Why your meter doesn't refill to 100% anymore. Banking (rollover) in a nutshell...

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We are still getting alot of people misunderstanding how the rollover work so I decided I would try and post an explanation as a topic so that maybe people would notice it and get an explanation for it.

If you have the rollover your reset will give you the same amount that it always has but the meter will now see that as 50% since you allowance bucket is twice as big. it works like this, and I am using my allowance as an example. Before the rollover feature I had an allowance of 625 MB, when I got the rollover feature my allowance went to 1250 MB but the daily refill and the tokens still only give 625 MB. My meter reads on how much the allowance bucket can hold so now when I use a token or get a refill from 0 the meter shows 50% instead of 100%, the other half of your allowance bucket is used for unused data from the day before. example...

I have 0 mb left and I use a token, I get 625 MB and the meter shows 50%

The next day I have 125 MB left at refill time, I get the 625MB refill added to that 125 MB for a total of 750 MB, my meter reads 60%

The next day I have 375 left when I get a refill of 625 MB added for a total of 1000 MB, my meter shows 80%

The next day I have 700 MB left when I get a refill of 625 MB, since my total allowance is 1250 MB then the refill fills my allowance to 1250 MB and my meter reads 100%
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Kevin, Champion

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Posted 4 years ago

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David C, Champion

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And I'd add...

PLEASE HughesNet change the way the Status Meter reports allowance. The meter needs to show either (1) rollover and daily refill separately, (2) MB instead of %, or (3) read up to 200% instead of 100%.

The angry customers who don't, won't or can't understand 50% refills are not good for your business.
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William Cormode

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As soon as another service becomes available where I live I am gone. I pay $20 more per month than my parents and when I take my computer to their house I can download 20Gb in about 13 hours. But on HughesNet I cant even get that much in a month. I cannot online game or watch video. That means no netflix. I cant use Pandora. Heck I cant even update my freaking operating system or any other program at home.
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Sandra Barrientos

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well i am a newbie and feeling crazy already with this hughesnet. i had to use two restore tokens within one hour earlier. WHY?? I was not downloading anything but the first token brought me up to maybe 57% and within 30 minutes I was at zero again. what is all this crap? i have tried to download during the free download manager time but can never figure out or find my download. Isn't there a darn instruction guide that explains all of this? i can't find any thorough information about how to use any of hughesnet tools. something much more than what is on the FAQs. I pay almost $93 a month and then another $56 to itok. i called hughesnet tech service in the first few days and ended up being totally cohersed and pressured by one of the smoothest salesmans I have ever experienced. Now i dread calling hughesnet or itok because I get told something different by each person I talk to. I don't mean to gripe, I just want to get some level of quality for what I am paying my hard earned money for.I will listen to any advice out there. thanks
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Laura Wimberly

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I dispise hughesnet! The "fair use" thing is the problem. We pay almost $100 a month to "be grounded" because there are SOOOO many things we CAN NOT do because of the "allowance". I was sooo misinformed when I signed up and still have 14 months left on the contract. I would be so happy if hughesnet really took our limitations in consideration. The Internet will never be what it's meant to be for us as long ad hughesnet operates their service by actually penalizing their customers with such stringent and stingy terms just because of where we live. Other companies provide service to rural areas with much more customer friendly usage terms. Its not like hughesnet can't afford to offer us better, after all of us (over 65,000) customers are paying outrageous amounts each month just to have Internet service. I actually got it to be able to finish college classes online, but due to the required videos, music, and movies I must review during the course, I must go into town and use either a wifi hotspot or miss my assignments. Now, I still have a LONG contract with hughesnet and it's basically a major waste of money. No help at all. I pray for hughesnet to allow us more for our money, shorten contract times, or lower the fees. If not, then I pray for a more honest company with customer issues and realistic internet usage needs to offer services in our area. Hughesnet=BIG MISTAKE!!!
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Sandra Barrientos

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I have to agree with you!
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Calvin Kinzie

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You guys, HughesNet cannot give us all this speed and bandwidth, because unlike cable, HughesNet uses a satellite. Satellites have a set amount of their OWN bandwidth, which is then split among all of you. If you hate HughesNet so much, get dial-up (or Exede).
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Bill Adams

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http://www.datastormusers.com/files/h...

Here is a program that will monitor your FAP status in real time. It has many additional features including the ability to kill your computers connection to the modem should you approach FAP (must have only one computer on the network).
This will put an icon in the system tray down in the bottom left with live numbers you can watch as you surf. This is PC only software. Sorry Mac users.
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marsh_0x

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Lori Glanville
Sorry but what part did you NOT understand ?
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Bill Adams

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Lori is correct. The information and the way the information has been disseminated by Hughes is very confusing. 50% = 100% and 100% = 200%. Your daily limited has not doubled, but if you don't use all of your daily data, this leftover data will roll over until you accumulate a maximum of 2 days MB's. However, if you use all of this in one session the refill is only going to get your meter back to 50% (100% of one days allowance). Even typing the explanation is confusing and I know what I am talking about. How in the world is someone new to this stuff supposed to figure it out?
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Elmer Lee

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What a crock of crap. The so-called "restore tokens" are only putting 31-37% of my daily "allowance" back on. I paid for a token to fully restore my allowance to 100%, and I'm not getting it. Hughes changing the numbers to fool all you sheeple into believing you're getting something only shows how gullible you are. I paid for service I am not getting.

Dialup is faster, and more reliable than this garbage service ever was or will be. I cannot wait until the day I can ship their modem and receiver back to them in little tiny pieces.
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David C, Champion

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Elmer,
I'm not quite sure what kind of argument you want here, but EVERY single thing you've just said in this comment and all your others today is absolutely and totally incorrect.
If you actually have a technical issue, there are people here willing to help, but don't expect us to waste our time arguing over BS.
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Dannie Lane

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sorry sir but if you think dialup is faster something is worr with your computer i will never go back to dialup and as far as hughesnet i have always had them to fix anything
in a sort times so plases stop trying to give them a bad report ok
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Nichole Phillips- Babcock

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Ok
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Trojan Horse.

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Hello Kevin,

Let me Clear this Out for you today.

Hughesnet has started something called as the Download Bank.
With this Feature in Plan one can save upto 2 Days of Allowance.
Know as you have Mentioned that you Daily limit is of 625.
Know with the Download Bank in Place your Plan Allowance has been Increased to 1250.
Everyday you will Continue to get 625.

Let talk as to why you get only 50%
As you may know that 625 is only 50% of 1250
With the download you can save your Unused MB.

Let take for Example.
You Recieved your Limit of 625 MB
You Used only 300 MB, there is still 325 MB Remaining.
Next Day again you get 625 MB + 325 MB that you have Remaining from the Previous day.
Know the Status meter Consider your Plan limit to be 1250 and not 625 anymore.
That is why when you use a Token you get only your Daily Limit of 625 and that is why the status Meter shows only 50%. As 625 is 50% of 1250.

When you save upto 1250 in Daily Download Allowance that is when the status meter will show 100%.
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Kevin, Champion

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Ummm, ok.
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Elmer Lee

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Bull.
They don't roll over anything. I personally have never had the experience of anything being banked, rolled over, or applied. My restore tokens only put 31 to 37 percent of my "allowance" back on. I have never seen any "doubling" of anything.

Oh wait, the only doubling I have ever seen is the doubling of the entire system getting slower. They increase the amount of slowdown, and increase the amount of what you don't get.

Do you understand that, or have you been drinking too much Hughes-flavoured Kool-Aid?
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Sandra Barrientos

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I don't think I am getting anything rolled over. If so why would I be at zero % twice after using 2 restore tokens? Please someone tell me what options I have
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Jennitho Lynneth

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i have the 250 mb plan, and so i have a 500 mb meter... when i've gone down to 0 (very rarely) and apply a token, i suddenly have 300 mb in my meter. so the token doesn't just put 50% in... not for me at least... i've also gone under 250 mb on my meter before, and still awoken the next day to find it full at 500 mb again?
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Don Bradner

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Hughes has never officially acknowledged it, but it appears they have some built-in cushion to make sure that folks get a bit more than 1/2 the double-bucket, both at normal refill and with tokens. Since a lot of people don't tell us their plan it is hard to say if it is 50MB or not. If you look at the complaints, it is almost always that "I only got 57%" or similar. Never 50%. They don't tell us how many MB that 57% was for them, or what their plan is.
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Nichole Phillips- Babcock

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I think people who already feel burned by the FAP thing just adjusted to a way to keep up with use.I think Hughesnet needs to come up with a simple way to keep up with use.some of us have felt ripped off by the FAP thing and its not that we don't appreciate the attempt to fix things it takes a while to trust when you feel tricked and trapped into a bad deal.
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David C, Champion

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Usage caps are a necessary evil. Without them, enough users would be trying to watch youtube 24/7 that nobody would be able to even browse. FAP restriction can be easily avoided by having a plan that suits your needs, knowing your limits, making the most of the free download time and installing a utility (hnfapalert) to prevent accidental overage.

The only bad deal is paying for restore tokens. I never did and never will!
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Brian

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^ Not true. Modern day Satellites have more than the ability to provide usage to the amount of customers hughesnet has.

If you dont believe me, why do you think you can get Satellite TV with HD that runs in realtime with no issues? One HD movie is easily 6gb in less than 2 hours.

FAP is just a way for them to make that little bit extra cash, that is all it comes down to.

Without FAP would they have nearly as many users upgrade to a better download speed? No, a large majority of their users would stick with the basic 49.99 a month pack instead of the most used 109 a month pack.
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Kevin, Champion

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They are not even close to the same thing. Satellite tv is a one way system. Basically a television satellite is pretty much nothing more than a floating microwave tower in space, it does nothing more than the old microwave towers that sent out your local channels except that it offers you a few more channels. That is all a tv sattelite has to do is set there and broadcast the same thing all day and it has no traffic to deal with at all because customers can't interact with it.When you order an on demand movie, you are just playing a movie that was automatically prerecorded to your DVR for you to watch if you decided to. This is why your reeciever has to have a broadband connection or a phone line is so the reciever can report that you ordered said movies. That phoine line or internet connection is how you interact with dish network or direc tv.

With a broadband satellite you don't have a bunch of people just generally pointed at the satellite recieving a single signal, you have a bunch of people pointed at a satellite, with the satellite transmitting a specific signal for each and every one of the customers it serves and how much information that signal transmits is decided by each customers discretion. We are not talking about a couple of hundred or so tv channels but hundreds of thousands of signals traveling through that satellite at any givin time. If you really stop and think about that then you begin to get the scope of the reason for the fap. The FAP sucks but it has to be there, there is no avoiding it. The place people should be screaming about limits are the cell networks, those are the real rip-offs.
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William Cormode

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@Kevin There is no avoiding it? How much profit does HughesNet make per quarter? They offer us a service that is Prehistoric in terms of speed but yet they increase the FAP by 50Mb in the 7 years I have had it. The sheer size of files has grown way more than that. we are getting RIPPED OFF!!!!! They know we are stuck with their crappy service and dont have to do anything about it.

I would be willing to bet that they dont use their own service at HQ and that none of the big wigs have the service at their house.
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Don Bradner

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Because HughesNet is now owned by Echostar we only have information that is over a year old, but we have many years of profit data prior to that. I would guess, from your comments, that you would be flabbergasted to learn that Hughes used to be completely unprofitable (as in: having a loss every quarter), and that when they finally did make a profit they never made a big one, ever. People never seem to realize just how expensive the satellite industry is.

As far as using it at HQ, or customers leaving as soon as something better comes along, both have obvious answers that are no-brainers, and have nothing to do with providing service to those who are not in places where such service exists.

Where would you be if Hughes had never gotten off the ground? At the time, it was considered gospel that nobody could make consumer satellite economically possible. Nobody else has ever succeeded. Do you think the competition (Starband and WildBlue/Exede) are profitable? Snort. Think again. The reason ViaSat owns WildBlue is because they were their biggest creditor, and it was the only way they could see to get some of their investment back.
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Sara for Hughes

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Thank you for all of your great suggestions and explanations! Status Meter percentage display is now a scheduled update! We’re diligently working to change the way percentages display in our next roll out. I’ll share a timeline with you as soon as I have one. Thank you again! Sara
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Sandra Barrientos

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Sara please tell me where to go to find some educational reading on hughesnet tools, login problems, status meter completely depleted after using a restore token, and then completely at zero again after using a second token. wasn't downloading either. I don't even know how to use the download manager because after trying to download during free time i can not make heads or tales out of what actually downloaded, and i can't find where the specific download is. how do i donwload ONLY the video i want without all of the numerous links and pictures that are also there on link? Thank you in advance.
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Bill Adams

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Yeah! The sooner the better! The confusion just can't seem to be overcome.
Thanks for jumping on this one Sara.
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Kevin, Champion

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Bumping this back to the top cause the questions are starting to come again.
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marsh_0x

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Hi Kevin

Exactly needs a bump from 10 days ago, well explained should be a Sticky at the top, not a page buried so many deep to search for an answer...

Marsh
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kaosodin

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yup, bump
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OregonPixels

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Still looking forward to getting confused by the 50% on the usage meter. It's Feb 1 and still no evidence of rollover on my HN7000S - hope springs eternal though :)
Given my varied daily usage patterns this will be of great benefit for me - glad they're attempting to implement it..............
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Phyl

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Yep, waiting for that rollover still also..
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Daniel Pratt

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The rollover system works great, you just have to get used to the fact that 2 days worth of download equals 100%, 1 day equals 50%. Keep up the good work Hughes.I just received 6 free tokens for being a costumer for 6 months. Thanks Hughes.

Used to be with WB wouldn't go back if they paid me.
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Les

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Been with Hughes for about 5 years and have NEVER received free tokens period.
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David C, Champion

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My understanding is that re-sellers' customers don't get complimentary tokens, only direct HN customers.
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Bill Adams

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yep, at least if you are a MotoSAT customer. They had the option of providing the token to their customers and chose not to do so. Nice.
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Elmer Lee

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I simply cannot believe that you are satisfied with a CUT in what you were promised. Now your 100% is spread over TWO days instead of one? Did you even read what you wrote? You're HAPPY that your allowance was CUT IN HALF?

Are you kidding me?

This is 2012. Not 1996. The amount of 'service' it takes to load a webpage has quadrupled in the past ten years, and we're suffering LIMITS? WTH is that all about?

I can't wait until the day I can ship this piece of garbage modem and receiver back to Hughes in little tiny pieces. And tell them where they can stuff it.
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Don Bradner

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Why are you so hung up with all the posts about percentages? You can't use a percent anywhere. The only thing that counts are bytes. Why don't you tell us what bytes you are getting, vs what your plan says you are supposed to get?
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marsh_0x

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Bump from page 2 .
Sticky time or receive more from me to hide in plain site, nope...

Marsh
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marsh_0x

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Here comes another from page 2
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marsh_0x

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Hi Kevin
I listened to you and found our local Cellcom cellular tower, wireless 50GB a month ping 0.19 lovely price $42 (sales tax)
Speed in prime time 850-1000 with a ping 0.19 is incredible.

I'm at 300kbps with HN and not a keeper, 3 months on the contract,
Life is good but upset with myself to not have not known better.
~Life goes on in Different directions~ a motto

I let my neighbor use the only trial modem Cellcom had, day break will be there for mine.
I shall never forget today and tomorrow
To be continued...
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Donna Rice Oliver

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That is completely stupid - who could understand all of that gibberish?!!!?? Just make the thing reset to 100% of what you're allowed when you use a token...... GEEZ!
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Lisa C.

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Donna its real easy to read this is from a blonds point of view
if your at 0 use a token you get 50% if your at 50% you get 100%
and it you are at 0 at reset time you will get 50% the next day if you dont use any you will get 100 percent you will get us to it it is better than what we had
what plan are you on..
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kevalton

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It's March now and I still haven't gotten any rollover or download bank allowance.The extra tokens that I did get don't even add up to the amount of allowance that I use. Then when I use a restore token it only gives me 50% instead of 100%. I liked it better the way it was before with being reset to 100% every 24 hours.
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David C, Champion

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If you're refilling to 50%, it looks like you already have rollover and don't even know it. What does your Download Allowance Status show in the System Control Center?
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kevalton

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Lisa you cannot use a token until you're completely out at O% so you're always going to get 50% every time you restore. I don't like this and it was not in my contract.
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Don Bradner

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Why complain, when 50% is exactly the same amount of data that 100% was before? Start looking at bytes instead of percentage and you won't feel so bad.
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marsh_0x

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Hi Don
Too bad this forum doesn't have a signature to "sticky" your free program http://www.datastormusers.com/hnFAPAl...
it makes life so simple to understand
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Nichole Phillips- Babcock

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Great news,after all my fussing I got almost everything I asked for.Finally.Now I am happy. The rollover bank and tokens before I got rollover bank on HN7000S.
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Greg Pyne

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Why do i only get about 56 % daily, instead of the full 500 mg im suppose to get, the 56% lasts me 2 days then i dont get more download for 24 hrs, whick lets me use my computer about 3 times per week/?

This reply was created from a merged topic originally titled
Download Allowance.
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Patrick Fisher, Employee

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You are still getting as much as you used to get (more, actually). However, your "gas tank" is now twice as large, so when you get 250MB per day, you still have room in your tank in case you don't use it all by tomorrow, and your tank is only half-full. But the amount of bytes you receive has always been at least what your plan specifies, and has increased over time.
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dhg627

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Exactly! duh, I'm not getting why some are not getting it, nice way to explain it. Kudos to you Patrick.
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BOWERT

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We didn't use our Internet for more than 3 months, yet we kept paying our bill. Wouldn't it have been nice to have banked some of THAT?
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Sara for Hughes

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BOWERT, are you aware you that you can suspend your service up to 180 days? Takea look at these threads for more details. Thanks, Sara

http://community.myhughesnet.com/hugh...

http://community.myhughesnet.com/hugh...

http://community.myhughesnet.com/hugh...
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marsh_0x

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Grr can't edit
.
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Netta

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A little line in the chart on the allowance page could do wonders in understanding rollovers. For me when hitting 50%, panic sets in. Things which got to get done before time/MB run out! Has happened when there should have been some rollover, but nada. Hit the 'run out' mark more than once. Yes I have used the free and have bought tokens even though I did not use even 50% of the daily allowance from the day previously. (Had to use tokens just for 10MB!!)
Ok, so all hughesnet's explanation are AS CLEAR AS MUD.
As it is continuously muddily 'explained', when hitting the 50% mark on the download allowance, the meter will 'suddenly' jump to to a larger percentage if one DID NOT USE ALL of your MB allowance from the day before. Is this correct?
But this math doesn't add up to me. For Example: Day1...didn't use any MB's at all. (Out of town.) On Day 2, when I reach 50% and my allowance will 'jump' to 100%?
With this math, I have only 150% of the MBs allotted for those 2 days.
Or should it 'jump' twice to 100% to accommodate the other half of Day 1 allowance not used?
Yes, I understand "day" constituted any 24 hour period. For example, If I log on at 9am, that begins a 24 hour period. But this 24 hour 'day' ONLY begins the 24 hours 'day' if nothing has been done within the 24 hour 'day' before. So how do I know what is the previous 'day' and when within this 'day' does the MB begin to rollover? Not knowing the 'day' doesn't give any tool or control to the user? Shouldn't the user have some kind of control over their MBs? They're paying for them.
AT&T will show rollover minutes and data used on their phone plans. And can be checked whenever. It's not a complicated feature. They're counting the minutes and MB as they are being used.
Hughesnet counts the MBs as they are being used, correct? So what is the problem? The 'limit' and usage begins recording at the modem correct? All part of the modem communication software with the 'home base', correct? So the problem for rollover notification is...?

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