Zone Alarm anti-virus download is corrupt.

  • Problem
  • Updated 2 years ago
  • In Progress
My anti-virus expired so I decided to purchase HughesNet's antivirus "ZoneAlarm" last night.
I downloaded succcessfully and it instructed me to restart the computer. Upon doing so my computer crashed. Windows would attempt to start to where you enter your password. After that the screen would go black with only a cursor visable. I waited overnight and attempted restarts with no luck. My computer is one year old Dell/Windows 7. The Zone Alarm download is corrupt.
Photo of Ron Mitchell

Ron Mitchell

  • 63 Posts
  • 19 Reply Likes

Posted 3 years ago

  • 3
Photo of Snow

Snow

  • 813 Posts
  • 22 Reply Likes
Hi Ron, please give us a call as soon as possible at 866-347-3292 if you haven't done so already. We’re standing by to address this concern. Please make sure to keep us in the loop. Snow
Photo of Country Girl

Country Girl

  • 36 Posts
  • 13 Reply Likes
Who do u work for?? Hughs Net or Zone alarm? Your company has some illegal issues
Photo of Country Girl

Country Girl

  • 36 Posts
  • 13 Reply Likes
I have Hughes Net and I did not want zone alarm because I have Norton and had them for years besides I still had 1 year of paid services from Norton. I've never even heard of zone alarm. well the other day I went to sign into my computer and it would not work. I called Hughes net and after 3 hours of being put on hold and disconnected I talk to a HughesNet rep who asked me if I had any other virus protector installed on my computer. I explained I had purchased Norton360 V6 ... Hughes Net then told me to disconnect my Norton and as soon as I did that Ihad internet connection Hughes net then told me it's because they installed ZoneAlarm on my computer and it was interfering with Norton and that's why I was not getting a connection. I stressed my disappointment that hughs net would do that without my permission. I NEVER ONCE DOWNLOADED ZONEALARM AND WOULD BE INTERESTED TO KNOW HOW THEY CAN JUST DOWNLOAD ON MY COMPUTER WITHOUT MY CONSENT OR KNOWLEDGE. FURTHERMORE WHAT RIGHT DO THEY HAVE TO START BILLING ME ADDITIONAL 2.99 A MONTH FOR ZONE ALARM ??? WHICH CRASHED MY COMPUTER AND FORCED ME TOO
DO A FACTORY RESTORE. IF HUGHS NET DON'T DUMP ZONEALARM I WILL BE DUMPING THEM
Photo of notechsupport2

notechsupport2

  • 909 Posts
  • 806 Reply Likes
Country Girl, I was suggesting you start your own topic because it would get more personalized attention that way. Though your issue and Ron's both share the commonality of ZoneAlarm they do address completely different issues. Ron willingly installed the software and it corrupted his system. You clearly did not install or even request the software which is worrying in another way. By sharing a topic one of you will not receive the attention you both deserve.
Photo of Country Girl

Country Girl

  • 36 Posts
  • 13 Reply Likes
I'm sorry. I am new to this and didn't know how to start my own posting. when I saw a similar posting to my own that's when I jumped on it
Photo of Country Girl

Country Girl

  • 36 Posts
  • 13 Reply Likes
Can Somebody tell me why I see so many replies being removed?
Photo of barg_B

barg_

  • 82 Posts
  • 37 Reply Likes
It's the mods here, they don't allow much of anything, even if it doesn't violate the terms of service. It appears Hughesnet is trying to alienate customers, future customers, and neighbors of customers... with their tech support. They want people to post their case number, brief description of problem, name, the way it looks that's all they want. Most forums allow open discussion within reason (like the competitor's for instance), this one does not, even though it says it's community supported, there isn't much community here. For non-service related issues, you have to go to other forums. I'll be lucky if this post stays, because it's the truth.
Photo of Country Girl

Country Girl

  • 36 Posts
  • 13 Reply Likes
I had time to read this and I appreciate your honesty
Photo of Suz

Suz

  • 6197 Posts
  • 160 Reply Likes
Hi Country Girl, I'm sorry to hear about your experience with Zone Alarm. Please post your recent case number so that I can access your account details and troubleshooting notes for review. Thanks, Suz
Photo of Country Girl

Country Girl

  • 36 Posts
  • 13 Reply Likes
I never received any case number from hughs. I may have called hughs tech a dozen times in the past few years and received a case number twice. Hughs tech very seldom gives a case number. And I never received 1 on this last call
Photo of Ricky

Ricky

  • 1191 Posts
  • 765 Reply Likes
I have used Zone Alarm in the past on my computers. They did not get along very well. I had to uninstall it although I do not believe it had anything to do with HughesNet.
Photo of Country Girl

Country Girl

  • 36 Posts
  • 13 Reply Likes
And can someone tell me why other peoples comments are being deleted? Do we have some kind of cover up going on or what?
Photo of Gwalk900

Gwalk900

  • 4521 Posts
  • 4651 Reply Likes
There are times where someone may make a statement that does not flatter Hughes, therefore that comment must be removed.
If you were to click on one of those and the on the "show all changes" link you could see the amount of effort that goes into.....
Photo of Country Girl

Country Girl

  • 36 Posts
  • 13 Reply Likes
If the zone alarm is not affiliated with hughs net then why would hughs net auto bill me additional 2.99 a month for Zone alarm without my permission when I have norton that i purchased at local Bjs store and had 24 month coverage with a year still paid for. Someone FORCED Zonealarm upon my computer WITHOUT my consent. I live alone so I know for a fact I NEVER INSTALLED it on my computer. no one has ever used my computer but me. and no tech has ever been to my home since highs instled dish years ago. If hughs didnt install zone alarm thru their dish then its up to them to figure out how it came thru THEIR SATELLITE DISH and into my home computer
Photo of Ricky

Ricky

  • 1191 Posts
  • 765 Reply Likes
I may have confused you. ZoneAlarm is affiliated with HughesNet because HughesNet advertises and offers their product. So in that way they are affiliated. I just don't think that my issues with ZoneAlarm was HughesNet related.
Photo of Country Girl

Country Girl

  • 36 Posts
  • 13 Reply Likes
I explained to Norton Tech what had happened and they informed me that it was definitely illegal what was done. trust me they are looking into this as well. I'm sure Norton wasn't too happy that I was being informed to ask them for a rebate for the year that was still paid for because I now had zone alarm which was now included with my internet provider hughs net. Needless to say I reinstall my computer to factory then reloaded my Norton. And I told Hughes Net tech. I BEST NOT SEE ANOTHER ADDITIONAL FEES FOR SOMETHING I DID NOT ORDER OR NEED
Photo of Country Girl

Country Girl

  • 36 Posts
  • 13 Reply Likes
I did research on ZONE ALARM. I would suggest hughs net check this out before continuing a sister relationship with them. http://www.amazon.com/Zonealarm-Extre...
Photo of Alan Thompson

Alan Thompson, Champion

  • 1099 Posts
  • 648 Reply Likes
No doubt, the local installation technician who installed your system installed Zone Alarm at the same time. If you call him, he can probably confirm this. Ask him if he installed anything else you may not know about while he was there.

In 10 years of working with HughesNet equipment, I have never, ever seen one instance where HughesNet installed third-party software through their system into a customer's PC. Technically, it's impossible anyone could install software remotely unless they somehow gained access and control of your computer. Installing a HughesNet system does not include opening a customers's PC to permit remote access.
Photo of Country Girl

Country Girl

  • 36 Posts
  • 13 Reply Likes
There's been no Hughes Net tech or any computer tech in my home for four years since hughs net did the install of my service. Slow browsing and disconnect from Hughes Net happened 4 yrs after installation. And it was a Hughes Net tech that I called during disconnect and that's when he asked me if I had another virus protector installed on my computer. I explained to him I had Norton installed and had them for the past 4 years and that nothing has changed. it was a Hughes Net tech who asked me to disable Norton and reboot my computer to see if I have connection. I did as Hughes Net instructed me and I had full connection with full browsing and that's when he informed me that I had a virus protector called Zone alarm installed on my computer ( how did they know I had zone alarm installed on my computer when I didn't even know I had it installed ?) and I had Norton virus protector ( which I did install and had for four years) and hughs net tech said problem was having 2 virus protectors installed together.
Photo of Country Girl

Country Girl

  • 36 Posts
  • 13 Reply Likes
I have had hughsnet for the past 4 years. The only time a computer tech was in my home was 4 years ago when they installed the satellite. I've never had problems with my computer until the other day. I came home from work and when I went to sign on to my computer I noticed I had no internet connection I called hughs net and after several hours on the phone with them he asked me if I had any other virus protector installed on my computer I explained I had Norton and have had them for 4 years had the install at the same time that my satellite was installed. Hughes Net tech then ask me to disable Norton for 15 minutes and as soon as I had done that I had internet connection. that's when the tech explained to me they had installed ZoneAlarm as my virus protector. so can someone explain to me why the past 4 years that I had internet connection with my Norton installed yet 1 day I come home from work I no longer have internet connection UNLESS I SHUT DOWN NORTON? Someone installed it on my computer and it was not me and they did not have my permission
Photo of Suz

Suz

  • 6197 Posts
  • 160 Reply Likes
Hi Country Girl, please refer to your topic here http://community.myhughesnet.com/hugh... for responses to your concern. Thanks, Suz