Zone Alarm anti-virus download is corrupt.

My anti-virus expired so I decided to purchase HughesNet's antivirus "ZoneAlarm" last night.
I downloaded succcessfully and it instructed me to restart the computer. Upon doing so my computer crashed. Windows would attempt to start to where you enter your password. After that the screen would go black with only a cursor visable. I waited overnight and attempted restarts with no luck. My computer is one year old Dell/Windows 7. The Zone Alarm download is corrupt.
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  • Hi Ron, please give us a call as soon as possible at 866-347-3292 if you haven't done so already. We’re standing by to address this concern. Please make sure to keep us in the loop. Snow
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  • I’m frustrated irritated
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    I have Hughes Net and I did not want zone alarm because I have Norton and had them for years besides I still had 1 year of paid services from Norton. I've never even heard of zone alarm. well the other day I went to sign into my computer and it would not work. I called Hughes net and after 3 hours of being put on hold and disconnected I talk to a HughesNet rep who asked me if I had any other virus protector installed on my computer. I explained I had purchased Norton360 V6 ... Hughes Net then told me to disconnect my Norton and as soon as I did that Ihad internet connection Hughes net then told me it's because they installed ZoneAlarm on my computer and it was interfering with Norton and that's why I was not getting a connection. I stressed my disappointment that hughs net would do that without my permission. I NEVER ONCE DOWNLOADED ZONEALARM AND WOULD BE INTERESTED TO KNOW HOW THEY CAN JUST DOWNLOAD ON MY COMPUTER WITHOUT MY CONSENT OR KNOWLEDGE. FURTHERMORE WHAT RIGHT DO THEY HAVE TO START BILLING ME ADDITIONAL 2.99 A MONTH FOR ZONE ALARM ??? WHICH CRASHED MY COMPUTER AND FORCED ME TOO
    DO A FACTORY RESTORE. IF HUGHS NET DON'T DUMP ZONEALARM I WILL BE DUMPING THEM
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    • It's the mods here, they don't allow much of anything, even if it doesn't violate the terms of service. It appears Hughesnet is trying to alienate customers, future customers, and neighbors of customers... with their tech support. They want people to post their case number, brief description of problem, name, the way it looks that's all they want. Most forums allow open discussion within reason (like the competitor's for instance), this one does not, even though it says it's community supported, there isn't much community here. For non-service related issues, you have to go to other forums. I'll be lucky if this post stays, because it's the truth.
    • I had time to read this and I appreciate your honesty
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  • This reply was removed on 2013-02-11.
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    • I'm not Country Girl obviously. Zonealarm is a legit piece of software, but I can't speak to how it got on someone's computer without them knowing, unless a tech did it or it's automatically installed with some other Hughesnet software. And having multiple products on that do sort of the same thing can definitely cause problems. It's been a very long time since I've installed it on anyone's computer, so I can't off hand give you exactly what to look for. I don't use Windows myself or I'd install it and check (Linux "nerd" I guess). First place to look is the Start menu (all programs/programs/whatever), look for either Zonealarm, Checkpoint, I don't think they would use the name Zonelabs anymore, but check for that too. Next, check in Control panel, add/remove programs or something like Programs and features, depending on your version of Windows. Basically, look in there for the same. I THINK it should be under one of those. If it's not in those places, it shouldn't be on. If it is on, there should also be an icon for it on the bar by the clock (right mouse click on some of them to see what they are, some may be hidden and you'd need to click on the little thing to make it expand). I keep my neighbors on free products, not Norton etc. They get along very well. Norton is relatively ok though, sometimes you can get a deal on rebate/sale and it doesn't cost much, but I figure when the free ones generally work well enough, not much reason to use a paid program. Last deal I remember seeing was 3 PC coverage, one year for $9 or so after rebate, Norton 360.
    • I took my computer back to the original factory settings and installed my Norton 360 and now everything is working fine. but when my computer crashed is when I called Hughes Net and was informed by hughs tech that they installed ZONE ALARM as my virus protector and was billing me an addtnl 2.99 a month. I never authorized or ever heard of ZONE ALARM until a few days ago.
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  • 1
    Hi Country Girl, I'm sorry to hear about your experience with Zone Alarm. Please post your recent case number so that I can access your account details and troubleshooting notes for review. Thanks, Suz
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  • I never received any case number from hughs. I may have called hughs tech a dozen times in the past few years and received a case number twice. Hughs tech very seldom gives a case number. And I never received 1 on this last call
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  • I have used Zone Alarm in the past on my computers. They did not get along very well. I had to uninstall it although I do not believe it had anything to do with HughesNet.
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    And can someone tell me why other peoples comments are being deleted? Do we have some kind of cover up going on or what?
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  • If the zone alarm is not affiliated with hughs net then why would hughs net auto bill me additional 2.99 a month for Zone alarm without my permission when I have norton that i purchased at local Bjs store and had 24 month coverage with a year still paid for. Someone FORCED Zonealarm upon my computer WITHOUT my consent. I live alone so I know for a fact I NEVER INSTALLED it on my computer. no one has ever used my computer but me. and no tech has ever been to my home since highs instled dish years ago. If hughs didnt install zone alarm thru their dish then its up to them to figure out how it came thru THEIR SATELLITE DISH and into my home computer
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  • I may have confused you. ZoneAlarm is affiliated with HughesNet because HughesNet advertises and offers their product. So in that way they are affiliated. I just don't think that my issues with ZoneAlarm was HughesNet related.
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  • I explained to Norton Tech what had happened and they informed me that it was definitely illegal what was done. trust me they are looking into this as well. I'm sure Norton wasn't too happy that I was being informed to ask them for a rebate for the year that was still paid for because I now had zone alarm which was now included with my internet provider hughs net. Needless to say I reinstall my computer to factory then reloaded my Norton. And I told Hughes Net tech. I BEST NOT SEE ANOTHER ADDITIONAL FEES FOR SOMETHING I DID NOT ORDER OR NEED
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  • I did research on ZONE ALARM. I would suggest hughs net check this out before continuing a sister relationship with them. http://www.amazon.com/Zonealarm-Extre...
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    • I want to thank.. Ask me.. For giving me great info. I sincerely appreciate your help. and I want to apoligize for my frusterations. I lost many pictures of a white water rafting trip that I can never get back. And it was a HUGHS NET TECH who told me my computer wouldnt work without me giving him my PASSWORD for hughsnet that I told him I couldnt remember cause I made it 4 years ago when I first had hughsnet installed. And the Tech said if i couldnt remember my password then he couldnt help me UNINSTALL Zone alarm. I needed internet to work from home so thats why I had done a factory install which made me lose alot of stuff that i didnt have backed up at that point.
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  • No doubt, the local installation technician who installed your system installed Zone Alarm at the same time. If you call him, he can probably confirm this. Ask him if he installed anything else you may not know about while he was there.

    In 10 years of working with HughesNet equipment, I have never, ever seen one instance where HughesNet installed third-party software through their system into a customer's PC. Technically, it's impossible anyone could install software remotely unless they somehow gained access and control of your computer. Installing a HughesNet system does not include opening a customers's PC to permit remote access.
    • There's been no Hughes Net tech or any computer tech in my home for four years since hughs net did the install of my service. Slow browsing and disconnect from Hughes Net happened 4 yrs after installation. And it was a Hughes Net tech that I called during disconnect and that's when he asked me if I had another virus protector installed on my computer. I explained to him I had Norton installed and had them for the past 4 years and that nothing has changed. it was a Hughes Net tech who asked me to disable Norton and reboot my computer to see if I have connection. I did as Hughes Net instructed me and I had full connection with full browsing and that's when he informed me that I had a virus protector called Zone alarm installed on my computer ( how did they know I had zone alarm installed on my computer when I didn't even know I had it installed ?) and I had Norton virus protector ( which I did install and had for four years) and hughs net tech said problem was having 2 virus protectors installed together.
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  • I have had hughsnet for the past 4 years. The only time a computer tech was in my home was 4 years ago when they installed the satellite. I've never had problems with my computer until the other day. I came home from work and when I went to sign on to my computer I noticed I had no internet connection I called hughs net and after several hours on the phone with them he asked me if I had any other virus protector installed on my computer I explained I had Norton and have had them for 4 years had the install at the same time that my satellite was installed. Hughes Net tech then ask me to disable Norton for 15 minutes and as soon as I had done that I had internet connection. that's when the tech explained to me they had installed ZoneAlarm as my virus protector. so can someone explain to me why the past 4 years that I had internet connection with my Norton installed yet 1 day I come home from work I no longer have internet connection UNLESS I SHUT DOWN NORTON? Someone installed it on my computer and it was not me and they did not have my permission
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  • Hi Country Girl, please refer to your topic here http://community.myhughesnet.com/hugh... for responses to your concern. Thanks, Suz
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